Starshipit shipping automation
Shipping and fulfilment automation to save time & reduce costs
Rating
4.1
feedback
197
chart
#13,771
All reviews
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Jan. 21, 2026
Tech support is effectively non-existent. We’ve experienced multiple instances where the system has stopped working, and it is impossible to get hold of anyone. Phone calls go unanswered, emails take days to receive a response, and during this time our dispatch operations come to a complete standstill. We cannot have staff unable to dispatch orders for 24–48 hours while waiting for support to respond. For a system that is critical to daily order fulfilment, immediate and reliable technical support is essential to ensure our dispatch team can operate efficiently. In addition, the system does not automatically sync order updates. If an order is edited in Shopify, those changes are not reflected in StarShipIt. As a result, staff are forced to delete and reimport all orders daily. This has led to multiple instances of incorrect items being dispatched due to this significant technical limitation.
Hi NZ Tack Saddlery Co, we’re sorry to hear about your experience. While our support team aims to respond to all requests within 1 business day, we recognise this doesn’t help when your dispatch comes to a standstill. We're glad your Shopify sync issue has been resolved, as orders should update automatically via webhook triggers (no need to delete and reimport), which has now been set up for your account. If anything else comes up, please don't hesitate to reach out. We're here to help. Best regards, Team Starshipit
Dec. 13, 2025
We run a single Shopify store with multiple fulfilment locations and spent a significant amount of time trying to make Starshipit work reliably. In the end, the only stable solution was to use Starshipit purely for label printing inside the Shopify admin and avoid the Starshipit app interface entirely. The core issue is that Starshipit is not ready for true multi-location fulfilment unless you are willing to operate under a strict no-changes post-purchase policy. Any changes after checkout (for example address updates) often required orders to be deleted from child accounts and manually re-imported, which is not scalable. Shopify order splits across locations caused ongoing fulfilment and writeback issues, leading to duplicated or reappearing orders and added admin work. This cost us thousands in time and operational overhead. Support was slow to respond, but to their credit, they did eventually try to help and were transparent about platform limitations. Unfortunately, the workarounds were too manual for a growing business. Starshipit may work well for single-location stores with minimal post-purchase changes, but for multi-location operations that value flexibility and customer service, it is not production-ready in its current form.
Thanks for taking the time to share your feedback. We appreciate you outlining your experience and the opportunity to provide clarity for other retailers. Starshipit supports many Shopify merchants operating multiple fulfilment locations and complex shipping workflows. With the right account structure and setup, post-purchase changes such as address updates can be managed within Starshipit, and our recommended workflows are designed to minimise manual handling as order volumes grow. We’re sorry this wasn’t the experience you had and for the additional operational effort it created. Your feedback has been shared with our teams internally and added to our request pipeline. Thanks - Team Starshipit
Sept. 16, 2024
Lots of problems. We've been onboard for over a month and still having issues. Definitely not the smooth process they made out it would be.
Hi KBN Jewellery, thanks for your feedback. While your onboarding hasn’t been as smooth as we strive for, our team is working hard to ensure Starshipit integrates with your setup, and we’re committed to resolving any remaining issues. Thanks for your patience – we’re here to help!
June 20, 2024
Not really happy with Starshipit due to a few issues: - It's not fulfilling all of the Shopify orders, so we have to manually fulfill them. - When I change the default courier, it takes at least a day to update. - We can only bulk print with one default courier, but we use two, so it's very time-consuming.
Hi Team Tinkle, we're sorry to hear you're experiencing issues with your setup. A power feature of Starshipit is to import Shopify orders and create automation rules, removing the need to manually assign couriers. We can see you're working with our support team to get this setup correctly, and to fix your bulk printing issue too. Thanks, Team Starshipit
March 12, 2023
If everything worked as it was meant to this would be an amazing app. The problem is when there is a problem (which there are quiet a few) the customer don't care team just fob you off with excuses.
Thanks for your feedback, after discussing with our support team it would appear that the courier configuration issue on your account has now been resolved and you are able to ship successfully, we endeavor to help our customers resolve queries with our partners as quickly as possibly, on this occasion the time to resolve didn't meet your expectations and we have shared this feedback internally to ensure we always improve our customers experience
Aug. 1, 2021
Usually, I do not like to write negative reviews but we are having problems busy days. System slowing down or sometimes is not working at all. I am happy with the app but it is pretty slow sometimes, they really need to work for their servers!
Hi Body Massager, we know it's been a while since you left this review, but we just wanted to say we value your feedback and apologise for the inconvenience you experienced 3 years ago. Whilst Starshipit is hosted on Microsoft Azure and offers 99.9% uptime, our complex integrations with courier APIs can occasionally impact performance. Collaborating closely with our partners, we're always dedicated to resolving such issues swiftly. You can monitor and subscribe to our system status notifications by clicking the bell icon on this page: https://status.starshipit.com/ Your patience and continued commitment to Starshipit over the years is much appreciated!
Nov. 17, 2019
A lot of bugs and their team will not care/help. They will usually offer a lazy solution rather than fixing the actual problem.
Hi Alicia, thanks for sending through your feedback, we are sorry that you have been frustrated by our address validation, we would love the opportunity to talk to you but thus far have been unable to make contact. Look forward to talking over the feedback and finding a resolution
Feb. 13, 2018
We were never able to get this app to function correctly with our site. Be aware uninstalling this app won't stop the automatic debit charges and you will need to contact the company directly if you want to cancel you subscription.
Hi MRB Dev, Sorry to hear you had issues setting up the app. We just wanted to check if you followed our recommended onboarding process and had a call 1:1 scheduled in with out experts? The platform usually works a dream when working with our team to get it setup in a way which works best for you, which is available to every business and on any plan. If you missed these emails and instructions on how to setup your onboarding, then please do reach out to [email protected] and we'll get that scheduled in for you. If not, we'd love a feedback call to understand what went wrong, so we can improve the platform for everyone. Warm regards, Team Starshipit