Apexio Industrial review for Starshipit shipping automation
May 16, 2024
Stay away unless you want the most un-user friendly, clunky shipping app that is filled with lots of errors and problems. Must of been tested by 5 years before releasing to the public. - Save login credentials doesn't work - Try purchase a label from your mobile - no chance - 3 orders which already was sent but never updated on their software. So 2 customers received another item free - Not their problem though, going to refund me for profit loss because your system doesn't work? don't think so. - Tablet view is as bad, can't see the full name of shipping title - couple times I have bought express or incorrect parcel because I can't see what I am buying. Their support talks a big game of onboarding and account manager is BULL!
Hi Apexio, we're truly sorry to hear about your experience. We tried contacting you to get you setup but unfortunately had no luck at the time of your sign up. We've working on a dedicated mobile app on iOS and Android, which would be the best way to use Starshipit on a tablet too, it’s just been released for beta testing! In the future, we'd love a second chance for our onboarding team to show you just how powerful Starshipit can be when setup, including syncing order statuses across platforms. Our support team is always here to help if you need us. Warm regards, Team Starshipit
