Liquid LEDs™ review for Starshipit shipping automation
March 10, 2025
I give them a big fat ZERO stars for support. Their claim, "5-star support and onboarding included with every plan", is overstated. Don't expect any assistance from support; go straight to the FAQ for support....
Hi Liquid LEDs, thanks for sharing your experience, we're sorry the onboarding didn’t meet expectations. We're aware you trialled our app via a 3PL. At Starshipit, we support 3PLs by giving them flexibility to tailor setups for their clients, which can differ from the direct onboarding we offer independent users. This helps avoid conflicting configurations and keeps things streamlined. That said, we genuinely regret any miscommunication during your interactions with our team. Our goal is always to provide clear guidance and ensure a smooth setup. We’d love to discuss your concerns further over a call with our support team and have tried to reach out. Best regards, Team Starshipit
Shipping and fulfilment automation to save time & reduce costs