Perfect Noggin review for Starshipit shipping automation

I do not recommend Starshipit. Over two years ago during our initial onboarding call, Starshipit’s team instructed us on how to set up our product weights in Shopify so rates would calculate correctly. We trusted their advice as experts. We recently discovered that their recommended setup caused our international shipping rates to systematically overcharge for over two full years. We have been quoting customers nearly $90 for international shipping instead of the correct ~$34 physical weight rate. Not only did this cause us to overpay thousands in shipping fees, but it severely damaged our business by driving up international cart abandonment rates for two years. When we brought this to their management team, Starshipit deflected responsibility back onto our Shopify settings, the exact settings their own team told us to implement. It has now been 3 days with zero resolution and no compensation for their mistake. To give a business incorrect onboarding setup advice and then not be accountable for their mistake is unacceptable.