STKY ‑ Sticky Add To Cart Bar
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not honest, in shopify app store the price seems very affordable. But after you have installed and choose to activate the plan, the price became $29.99/month, rip off
I waited two full weeks for a solution. The support team kept making promises they never followed through on. After five days of silence, someone finally responded – but instead of checking the bundle I reported, they worked on a completely different one that was already functioning. Then they tried to present that as a “solution”, even though the actual issue hadn’t been touched. I pointed it out again – and got vague answers and another delay. Then three more days of silence. I constantly had to follow up myself, and all I got were generic replies. They repeatedly said “we’ll get back to you later today” – which only happened once in two weeks. Worst of all: this is a paid app. Had I not canceled the trial in time, I would’ve been charged for absolutely nothing. Honestly, it felt like they were trying to stall until the trial expired. I’ve since switched to another app – and the new developer fixed the exact same issue in just 5 minutes. That says it all. As a solo store owner, I rely on reliable tools and responsive support. Sticky Cart delivered neither. The bug was never fixed, communication was lacking, and the experience was borderline unprofessional.
Peter, This is Sean, Ops Manager with STKY Add to Cart. I am terribly sorry for your experience here. Our app has experienced some recent conflicts with new "bundling" apps on the app store, and we are implementing an app-wide improvement to make resolve any conflicts with those apps and our app. In this case, we dropped the ball, and were not able to fix your issue in a timely manner. Im so sorry for this experience. We are changing our processes to assure this does not happen again -- and I'm so sorry that this happened for your store. Thank you for your understanding, this feedback helps us get better as an app and make sure we prioritize issues like this more properly starting now.
This app doesn't work. The price doesn't update when changing the variants and the wrong variant gets added to the cart. Support doesn't reply to our ticket.
Hello to our friends from Figured'Art Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Sticky Add To Cart BOOSTER PRO. I want to extend my sincerest apologies for the negative experience that you had with our customer service. We are so sorry about what happened here ( It is not at all normal with our app). Our best developers are already working on your issue. We will keep you posted on the progress and will try to resolve it as soon as possible. At Sticky Add To Cart BOOSTER PRO, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Sticky Add To Cart BOOSTER PRO Support Team
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