Skandiway review for syncX: Stock Sync

2 / 5

June 10, 2025

Update a year later: The customer service is just becoming worse. We had again problems with uploading a new feed. Contacted the support. Takes a week just to get past the 1st line, which don't do anything else than sending meaningless support articles from their website. After a week they solved the issue, BUT, it created a new issue, so it still doesnt work. Now its been almost two weeks and we are still in queue to get in touch with the tech support. They offer to schedule 15min google meet calls. Scheduled one for today. Did anyone from StockX show up to the scheduled meeting? Nope... The app: 5 stars. It works well 99% of the time and has some clever functions that makes it very useful. Definitely saved us lots of manual work. The support: The support is helpful, but it normally requires a few mail exchanges before they actually look into the issue in matter. The 1st line support seems to be there just to send out generic answers and FAQ links. Mainly the response time is a problem. You get a reply max. once per 24h. Which is extremely frustrating when you stuck with something urgent.

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the 5-star review! Our app's here to save your time ⏰. We'll work on speeding up support ⚡️ and addressing issues faster 🚀. Your feedback helps us improve! 👍

syncX: Stock Sync for Shopify
syncX: Stock Sync
4.6 star
788 reviews

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