Koy Resort review for syncX: Stock Sync
July 26, 2024
They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more? It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible. After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance. It's 2024 and you cannot reach a Shopify app with emails. Unbelievable. We will be cancelling our subscription soon. ***EDIT*** Following my initial review, Jor from the customer support team emailed me through their personal email address and assisted me with the situation. I no longer have an issue with the app and I was provided with the appropriate amount of information regarding the new interface and how to go on with uploading my files for inventory update. I really appreciate Jor's assist here - thank you. Hope they will fix the issue with their regular customer support emails as well.
Hi Koy Resort, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with the recent changes to our app and our support system. We understand how critical it is for you to have a user-friendly interface and flexible upload options for your inventory files. The intention behind the recent update was to improve functionality and efficiency, but we regret that it has caused difficulties for you. Your feedback is invaluable, and we are already working on ways to make the interface more intuitive based on user experiences like yours. Regarding the upload limitations on the basic subscription, we recognize the impact this has on our users. Your specific situation highlights the need for a more flexible approach, and we will consider this in our ongoing improvements. We are truly sorry about the issues you’ve faced with contacting our support team. This is not the experience we aim to provide. We are currently addressing the technical problems with our email system to ensure that all communications are delivered successfully. In the meantime, please schedule a call with us directly via this link: https://calendly.com/syncx/30min. We will prioritize your request to resolve your subscription issue promptly. We appreciate your patience and understanding as we work through these challenges. We value your business and hope to have the opportunity to serve you better in the future. Please let us know if there’s anything else we can do to assist you. Warm regards, syncX: Stock Sync
