Livestainable.co.za review for syncX: Stock Sync
Oct. 30, 2024
Do not install this app if you are pressed for time. Their support only helps you untill you make a purchase. Then they go quiet. We have a large store in Woocommerce and migrating from there to Shopify, it is very frustrating troubleshooting issues with their app as they take now up to a full day to respond. Their app also does not work very well in that it creates duplicates on thousands of products. They refuse to accept that it is their app doing this. Not happy and already looking at alternatives.
Thank you for sharing your feedback, and we sincerely apologize for the challenges you’ve encountered. We understand how crucial timely support is during a large migration, especially when transitioning a store of your scale. While we aim to provide prompt responses, we acknowledge the delay and are actively working to improve our response times. The issue with duplicate products is something we take very seriously. We are committed to identifying the root cause and ensuring the app functions as expected. Our technical team is prioritizing this matter and will work closely with you to resolve it as swiftly as possible. We’ve already sent you an email to provide further assistance—please check your inbox at your convenience. Additionally, if you're open to scheduling a call or would like more immediate support, we’re happy to arrange that. Your business is important to us, and we’re dedicated to ensuring a smooth migration process.
