Minasari Home review for syncX: Stock Sync
July 28, 2024
does not always work and bugs are not reported per email 1) last week, not a single stock was updated for 3 days - we have a 6 hour intervall set up 2) You never get any emails about issues 3) They fix the problem but it keeps happening - I have to check manually all feeds each week if there is issues ir not 4) This week 1 feed did not push the correct stock levels into the shop
Hi there, We really appreciate the review. Regarding your query: What happens if an item which was out of stock, is on stock again? Does it then go to the spot according to how the collection was programmed? - When the item is back to In-Stock in the feed file, it will be updated to your Shopify store with the matching SKU. - If you can elaborate on the issue with the feed name, 3 sample matching SKUs that were NOT updated correctly - we will be able to check in-depth on the issue. Please check your next invoice, I upgraded twice, I am well within the enterprise plan, why do you want to charge me another 21,80 USD?? This looks odd to me. You cannot charge in the same period a customer three plans!! - We are sorry that you are experiencing this costing issue. We can surely rectify this by refunding any unjustified cost. - Do let us know if you would like to customize your plan to get a more reasonable costing - Kindly elaborate on the charges of $21.80. We are also reaching you out on your email, we do hope to hear from you and very much eager to resolve the issue you are experiencing. For other inquires, do contact us at [email protected] and we will gladly assist you.
