Amai ProMap ‑ Store Locator
Store Locator App - Interactive Map with Store Details
Rating
4.8
feedback
594
chart
#3,079
All reviews
Rating Breakdown
Review RSS Feed
July 10, 2023
This app is quite clunky. It does have good functionality, but the actual process of entering information is extremely inefficient. The app needs some considerable Quality of Life changes: -ability to set the default number of stores in the admin view. It reverts to 10 stores every time, which is very inconvenient -after editing a store, it returns to the first 10 stores, and it changes the sort order. -the sort order needs to have a default setting such as alphabetical or by store number -the default store hours setting appears to do nothing. I'd assume that it should pre-populate the store locations but it does not -needs to be integrated into the Shopify admin rather than opening on the developer website This could be a fantastic app with a bit of work.
Store
Mattress Mattress
Using app
Over 3 years
Update 2 (15 Dec 2023): We had completed phase 2 of our UIUX overhaul. The app is now more responsive and had undergone a major facelift. We would like to hear your feedback on our new look. Update 1 (14 September 2023): We had completed phase 1 of our user experience overhaul. The app is now embedded into the Shopify admin panel. We will be making more improvements to the UI/UX in the coming months. Original reply 11 July 2023 Thank you for the review and feedback. We will be taking your suggestions as part of our improvement plans for Q3 2023. We will update you as soon as we had release the new updates.
May 30, 2023
Don't waste your time. Buggy and little or very delayed response. Will not post my review for some reason unless I type enough.
Thank you for your feedback. According to our chat logs you contacted us via chat at 4.31am (+8GMT) and was immediately responded at 4.32am (+8GMT). After understanding the issues, we had escalated the issue to our dev team at 4.47am to look into this issue. At 2.23pm (+8GMT) we had contacted you to let you know we are working on the issue. We manage to resolve the issue 2 days later due to the complexity of the issue and had notify you accordingly but there was no further response from your side. We identified the root cause and the reason why it is not showing at your store is because you were using a Theme that is under Trial license therefore the theme was not calling the API at our store. We had since added a code to allow demo/trial Themes to be compatible with our app. You may try to reinstall the app and it should be working now.
May 16, 2023
Quick to setup and customer service is top notch to make it easy to use and implement on my website. Minnie was great helper!
May 12, 2023
They were incredibly quick to respond and my requested change was implemented overnight! No complaints here :)
March 6, 2023
Awesome app and the support is even better. I had a small issue after a few years of working flawlessly and it was resolved for me very quickly.
We are glad you love the app. It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
March 2, 2023
Affordable option for adding store locations to website. Works well, has great customization, and fantastic customer/tech service.
Thank you for your review, the entire team appreciates it :)
Feb. 16, 2023
Easy to use store locator, ran into an issue when I changed templates and the customer service was great when it came to figuring out the issue. They requested limited access to make the corrections/changes to my website and fixed it.
We are glad that you like our app. It is certainly a pleasure to assist you !
Feb. 6, 2023
Great app, exactly what we needed and easy to use. Very responsive and attentive support, thank you very much!!
Thank you,we appreciate the kind review. This certainly motivates our team:)
Jan. 19, 2023
Had so many issues with set up in which customer service wasn't very helpful with. When I finally did get to the point of uploading locations, the system couldn't handle it. It did not work for me and my company at all.
Thank you for your feedback. Upon checking the ticketing system, your last request 11 days ago was regarding how to delete locations in which we had replied. There was another request 3 months back in regards to an import issue in which we had fix within a day. We had tried calling several times but we were unable to get you. We would like to know what are the issues you are facing so we can assist accordingly. Thank you.
Jan. 16, 2023
by far the best shop locator program. we have used quite a few and none come close. Would highly recommended
Thank you ! We are glad you love our app :)
Jan. 16, 2023
Very good customer service, was super helpful in creating a custom solution for our store. Thank you!
Thank you for your kind words, this motivates our team to do better !
Jan. 5, 2023
Excellent App and great customer service. I really appreciate the quick response time and the good level of work they have done to customize the app to the individual needs of my business. Would highly recommend. Im the owner of Humble Hire and you can see the app working on our page here: https://humble-hire.com/pages/store-locator
Thank you, we are glad you love our app ! Don't hesitate to contact us if you need any help again :)
Jan. 4, 2023
Jasper from Amai Digital Pte Ltd was extremely helpful and responsive. Amazing support and resolved the issue I was encounter with grace.
Thank you for your kind words, this really motivates our team :)
Dec. 16, 2022
Nach einigen Startschwierigkeiten, die von meiner Unkenntnis mit dem Umgang von Google APIs und dem Einbetten der Store-Locator-App in unseren Shop herrührten, funktioniert nun alles sehr gut und ich kann ProMAp weiterempfehlen. Mein besonderer Dank geht an den Support von Charie und Dhurga, die mit bei den Problemlösungen schnel und effektiv zur Seite standen. Auch heute schnelle und weiterhelfende Unterstützung erhalten. Super Support!
Thank you for the review and your recommendation. We really appreciate. We are always ready to assist so don't hesitate to reach out ;)
Nov. 16, 2022
The app works well, the customer service a little less. However it works, customer support should be better.
Thanks so much! We really appreciate your feedback :)
Oct. 18, 2022
We've used this app for 2 years and are very pleased with it. The support team is excellent as well.
Wow, thanks for the great review! The entire team appreciates it. If you have questions or other concerns, please don't hesitate to reach out
Oct. 11, 2022
Not only did ProMap assist me speedily, but I am now a happy 1-50 store user. I love the way it displays on my Shopify Account.
Oct. 3, 2022
Easy to use. Support is very efficient, I had an answer in the very same day I ask. App recommanded
Thank you for the review and recommendation, hope you will keep enjoying the app:)
Sept. 30, 2022
We have been using this app for 6 years and it has been doing what it is supposed to do. However, on 9/28 around 2:30ish PST, our site became unusable, it was taking 2 minutes for the site to load. I spent an hour debugging before contacting Shopify support. Here is the salient portion of Shopify support conversation : "The store loading time has slowed down very significantly in the last 24 hours and checking through the events on this store, the only changes I could locate were 5 different changes from the Pro map store locator app to the theme. " I called Shopify again 9/29, they confirmed that it was a script in this app that caused the problem and that the offending code was removed. Support from Amai (owner of the app) denied that anything was wrong and did not come forward with any insight or explanation.
FINAL UPDATE: We had sent all the screenshots and evidence that our code is not causing the issue and Shopify even clarified that they did not identify our app as the offending party. UPDATE 4 October 2022: Shopify had replied us and stated to following: "I only have access to the changelog on this store which does not identify specific code. I reported that I saw this app in the store's changelog which documented 5 changes to this store's theme on September 28th. I do not have access to the specific changes that were made. " I believe there is a misunderstanding on this issue as Shopify did not identify nor point out any offending codes that were caused by the app. We would like to emphasize again that we had done thorough testing on your store and there was no speed difference even after a clean removal of the codes from your store. Do let us know if you have any further information so we can assist you. Original Reply: Thank you for your feedback. We had made several attempts to contact Shopify since 30 September 2022 to request for more information regarding their investigation. As of today, they had yet to provide us with any evidence which code is deemed to be the "offending code" apart from "the issue is resolved". We had done several tests to ensure our code is not causing any issues with the speed of your store. One of the test involve removing the codes entirely from the themes and the performance reflected is the same. We will update you further once Shopify provided us with more information. Thank you.
Sept. 29, 2022
We've been using this app for a while now - no issues. Our first time contacting support was recently and was related to an import of data. Support was great to work with, responsive and solved the issue. Thank you.