RP ProMap ‑ Store Locator
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Awesome app and the support is even better. I had a small issue after a few years of working flawlessly and it was resolved for me very quickly.
We are glad you love the app. It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Easy to use store locator, ran into an issue when I changed templates and the customer service was great when it came to figuring out the issue. They requested limited access to make the corrections/changes to my website and fixed it.
We are glad that you like our app. It is certainly a pleasure to assist you !
Great app, exactly what we needed and easy to use. Very responsive and attentive support, thank you very much!!
Thank you,we appreciate the kind review. This certainly motivates our team:)
Had so many issues with set up in which customer service wasn't very helpful with. When I finally did get to the point of uploading locations, the system couldn't handle it. It did not work for me and my company at all.
Thank you for your feedback. Upon checking the ticketing system, your last request 11 days ago was regarding how to delete locations in which we had replied. There was another request 3 months back in regards to an import issue in which we had fix within a day. We had tried calling several times but we were unable to get you. We would like to know what are the issues you are facing so we can assist accordingly. Thank you.
by far the best shop locator program. we have used quite a few and none come close. Would highly recommended
Thank you ! We are glad you love our app :)
Very good customer service, was super helpful in creating a custom solution for our store. Thank you!
Thank you for your kind words, this motivates our team to do better !
Excellent App and great customer service. I really appreciate the quick response time and the good level of work they have done to customize the app to the individual needs of my business. Would highly recommend. Im the owner of Humble Hire and you can see the app working on our page here: https://humble-hire.com/pages/store-locator
Thank you, we are glad you love our app ! Don't hesitate to contact us if you need any help again :)
Jasper from Amai Digital Pte Ltd was extremely helpful and responsive. Amazing support and resolved the issue I was encounter with grace.
Thank you for your kind words, this really motivates our team :)
The app works well, the customer service a little less. However it works, customer support should be better.
Thanks so much! We really appreciate your feedback :)
We've used this app for 2 years and are very pleased with it. The support team is excellent as well.
Wow, thanks for the great review! The entire team appreciates it. If you have questions or other concerns, please don't hesitate to reach out
Easy to use. Support is very efficient, I had an answer in the very same day I ask. App recommanded
Thank you for the review and recommendation, hope you will keep enjoying the app:)
I have amended my review to one star to 5 star. The app has a new owner and I have found that the company is not only very responsive but worked with us diligently to fix all of the automatic accessibility issues. I generally hear back from them either immediately or within a few hours.
FINAL UPDATE: We had sent all the screenshots and evidence that our code is not causing the issue and Shopify even clarified that they did not identify our app as the offending party. UPDATE 4 October 2022: Shopify had replied us and stated to following: "I only have access to the changelog on this store which does not identify specific code. I reported that I saw this app in the store's changelog which documented 5 changes to this store's theme on September 28th. I do not have access to the specific changes that were made. " I believe there is a misunderstanding on this issue as Shopify did not identify nor point out any offending codes that were caused by the app. We would like to emphasize again that we had done thorough testing on your store and there was no speed difference even after a clean removal of the codes from your store. Do let us know if you have any further information so we can assist you. Original Reply: Thank you for your feedback. We had made several attempts to contact Shopify since 30 September 2022 to request for more information regarding their investigation. As of today, they had yet to provide us with any evidence which code is deemed to be the "offending code" apart from "the issue is resolved". We had done several tests to ensure our code is not causing any issues with the speed of your store. One of the test involve removing the codes entirely from the themes and the performance reflected is the same. We will update you further once Shopify provided us with more information. Thank you.
We've been using this app for a while now - no issues. Our first time contacting support was recently and was related to an import of data. Support was great to work with, responsive and solved the issue. Thank you.
This app was difficult for me to get setup, but the team got access to my store and also my google account and was able to get things setup for me. Thanks!
simple questions to help support; they took many time as they help other merchants as well on same time so it is not very 'chattable' with direct answers and also the easy questions of import csv file template have send as an attachment; but chat support need a developers to review it. while he can just check if template is ok or not or what to change to the template. took me 45 minutes to still have not any answer in this. Deleted the app
Very impressed with the responsive customer service offered by this group. Jasper and his co-workers were excellent and did not give up when resolving a technical request. I would recommend this app!
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Very pleased so far. Customer service quick and efficient. Needed the map page customising, which was done for us quickly with no fuss.
Thank you so much for the kind words ! It is certainly a pleasure to assist you !
Glad I found an app that has an actual support team for my issues. App, and support help work great. Would recommend.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)
Great customer service! Assisted me with the items I was struggling with quickly and efficiently. Also aesthetics of map look much better than other apps offered in the store.
Thank you for the kind words as well as choosing us! It certainly encourages us to do better. It definitely will motivate our team to do better.
Usamos esta aplicación para localizar los centros de servicio técnico y nos resultó muy simple de implementar.
Thank you for the kind review. Hope you will keep enjoying the app ! :)
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