All reviews

Rating Breakdown

  • 5
    88% (346 ratings)
  • 4
    6% (23 ratings)
  • 3
    2% (7 ratings)
  • 2
    0% (1 ratings)
  • 1
    4% (16 ratings)

Reviews with Text

  • 98% (387)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 11, 2021

Staff were very helpful and attentive with support issues. Will continue to use on our website in the future.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 22, 2021

The support has been extremely helpful and responsive! I wish the page design was less limited and more functional for those who are 100% comfortable with coding, but the app works the way it should and will continue to use for all websites.

Using app

9 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 19, 2021

I had some issues getting my CSV file to work, but the support team quickly assisted my upload and it worked great!

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 12, 2021

Everytime I need something that is not possible in the app, I just ask the developpers (Secomapp) and they always respond really fast. Great support guys !

Using app

4 months

Total reviews

3

Average rating

4.0

5 / 5 Share

Nov. 9, 2021

excellent support! they are quick to reply and have good info when you need it. the product is easy to use but the setup was off a little and I needed help figuring it out and they were very helpful

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 9, 2021

They don't support Google Chrome out of the box. They make you create your own custom API just for it to be supported on Google Chrome. Definitely not worth the money!

Using app

9 months

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, We are sorry for your unhappy experience. We think there is a misunderstanding. Our app works on all browsers but it works based on Google Maps so without an API Key our app cannot work. Therefore, we asked you to create your own API Key. This step is needed in ALL other Store Locator apps that also work based on Google Maps. So we hope you understand and sympathize. ​

5 / 5 Share

Nov. 9, 2021

Very good for mapping out multiple stores or locations, plus great support. Set up was slightly clunky to begin with, but easy once you know how.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2021

Support team is AMAZING! I needed this to display differently on our website and their support team said no problem! They also assisted me with all of my API Key trouble. I'm usually the one to follow up with support but this time it was the opposite.

Using app

19 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

Great Team behind this GREAT app, the team help me for my problem and they reply as fast and solve the issue, thank you :)

Using app

5 months

Total reviews

2

Average rating

3.5

5 / 5 Share

Oct. 12, 2021

While this app was not an immediate plug and play (which, honestly what is these days) the staff was extremely helpful and very responsive. They helped me get this app running on my website and it looks great. I have no doubt that they will be able to help you get it up and running on your site as well.

Using app

13 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 29, 2021

I was silly to not realized that there was a publish button. ProMap's support team helped me within 12ish hour. Responding sometimes in minutes. Great customer support!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2021

App works great and support always get back quickly. Client is very happy with the Store Locator :).

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2021

My client needed a map locator for visitors to search for vendors who sold their products. We started with a simple Google Map, but as they grew, it became difficult to manage. I reviewed a few different options, but this was was SOOOO easy to install, easy to customize, and a snap to bulk-import their CSV file. I didn't want the search to span across the top, so I tried another app, but realized why this one was much better. That would be my only critique...if they would allow the 'search' to display in different positions. Other than that, it's a great product.

Using app

8 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 2, 2021

We paid for this app and it doesn't work well. We asked for technical support, but we didn't get any response for looong time.

Using app

About 1 month

Total reviews

6

Average rating

3.2

5 / 5 Share

Aug. 24, 2021

Our product is available in 500 stores so having a good mapping tool is essential. ProMap has been useful for us so far. Uploading csv's is easy and any other setup help was quickly resolved with their support team.

Using app

11 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 5, 2021

The app works fine. The customer service was great when I had a question about the app. Thank you guys!

Using app

11 months

Total reviews

13

Average rating

4.9

5 / 5 Share

July 28, 2021

App works well and is easy to use. Support quickly fixed an issue with how the map filters displayed with our theme.

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 25, 2021

A great APP with fantastic support, highly recommended. The team were quick to respond and help us with the set-up.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2021

ProMap - Store Locator is stable and easy to use. It does the job it is supposed to do, well. Interaction with Secomapp support is friendly and efficient. I believe that Secomapp is genuinely interested in helping ecommerce businesses increase revenues and grow.

Using app

11 months

Total reviews

5

Average rating

4.8

5 / 5 Share

July 3, 2021

Fantastic customer service all-round. Quick response and great working app. I really like working with this team.

Using app

About 1 month

Total reviews

5

Average rating

5.0