All reviews

Rating Breakdown

  • 5
    84% (378 ratings)
  • 4
    11% (49 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (3 ratings)
  • 1
    4% (18 ratings)
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5 / 5 Share

Sept. 22, 2021

Nikhil was very quick and useful :) I have been using the app for years and never had any issue with it!

Store

BKIND

Using app

Over 2 years

Total reviews

9

Average rating

4.6

Developer Reply

Appreciate the review. Thanks for choosing Bold!

5 / 5 Share

July 28, 2021

Super prompt and helpful customer service when we had questions about how to navigate bulk uploads to our store locator.

Store

Bobo's

Using app

About 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review! Kudos have been passed along to our support team.

5 / 5 Share

July 20, 2021

I generally trust all Bold products as they are user friendly and really well thought through. The Store locator is brilliant - I switched over after a different app wasn't able to load properly on my site. Bold's app works really well and is appropriately priced in my opinion. I had an issue while setting up and I got an email from Nikhil within a few minutes and I was able to sort everything out straight away. Great customer service and exactly what I had hoped for from the product. The free single store feature is actually quite helpful because you can run it as a fully live feature to make sure you are happy before needing to commit to the payment plans.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Happy to hear the team was able to help you so swiftly, kudos have been passed along to Nikhil. Thanks for choosing Bold.

5 / 5 Share

June 1, 2021

A little complicate to set the api up, but the app is very easy to use and the team, very helpful !

Using app

18 days

Total reviews

2

Average rating

5.0

Developer Reply

Appreciate the kind words. Thank you for choosing Bold.

5 / 5 Share

Dec. 1, 2023

Seems to work well. I did have a formatting issue, which Nicholas rectified for us in a couple of business days. Edit: 2nd review, some time later: This app continues to work well for us. Again, a couple of tweaks we needed to make and their support staff were responsive. Still want an in-app way to make the store phone numbers clickable!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Appreciate the review. Thank you for choosing Bold.

5 / 5 Share

March 30, 2021

I had a very positive experience. Nikhil was super helpful and very efficient! I would definitely recommend using this app.

Using app

Almost 7 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the review! It makes us so happy that your experience was positive, we are always there to help. Thank you for the recommendation!!

5 / 5 Share

Dec. 17, 2020

Easy to install, and once I figured out the API Key portal on Google Cloud and turned everything on, it worked like a charm. Michelle was excellent on support to help the page look great on desk and mobile.

Using app

2 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that Michelle was able to help you, everything looks fabulous.

5 / 5 Share

Nov. 4, 2020

Google's API is a little confusing to get set-up, but we got that worked out the Store Locator was a breeze. We needed a little more customization to the CSS, the customer support team, namely Hamza, was super helpful and very responsive.

Store

Evivo

Using app

15 days

Total reviews

14

Average rating

4.8

5 / 5 Share

Aug. 19, 2020

I needed help setting up the app for switching themes and Naman from customer support was extremely helpful! Quick, did everything for me, and now the app is back to working great!

Store

MedZone

Using app

6 months

Total reviews

4

Average rating

4.8

5 / 5 Share

July 22, 2020

The Bold live chat support has been incredibly helpful for us as we build our new website. Naman most recently helped us out with some issues and not only did we get connected with them promptly, our issues were resolved within minutes! We are all very much beginners when it comes to building websites, and we cant be thankful enough for the support of Naman and the Bold support team! Very happy that we decided to go with Bold for a few of our website apps!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 30, 2020

Jericho is a rock star! He helped me get our store locator in order for a big retail roll-out and it went off without a hitch.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 12, 2020

I just installed the app and was having an issue with linking to location page to my navigation. Went to chat support and was connected to Naman and couldn't be happier with the results. Quick and easy!! Great customer service!!

Using app

About 3 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

April 7, 2020

Great simple store locator with heat mapping for a great price. Had an issue with our expired Google API key and Bold was quick to help. Rony was especially helpful and walked me through the process of making the key work.

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2020

We had a tiny issue and the CS rep Camila was quick and very friendly to get us back up and running.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

It's Friday and I had some questions that I didn't think were going to be possible without custom programming... Rick easily explained exactly what each of my issues were honestly without leaving me with the only option of upgrading to a higher priced solution. Love it! Thanks! Bold Rocks so far!! Happy Friday Bold Team!

Using app

4 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 28, 2020

This app has been very helpful. Although it doesn't have all the features we need, Priyanka was extremely helpful in getting us some good workarounds and was quick to respond to any questions we had. I would recommend this app for anyone who needs a good store locator to start their online store off with.

Store

Pre

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 7, 2020

We were struggling with some of the back-end set-up, but the customer support provided by Rick, was incredibly helpful and kept me level-headed as we tried to figure out what in our set-up process needed correcting.

Store

Lupii

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! So sorry to hear you ran into some troubles with getting things set up in the back end. We're really glad to hear that Rick was able to walk you through it as you figured out what was needed. Thanks for reaching out, and don't hesitate to let us know if you need any other assistance!

5 / 5 Share

Jan. 2, 2020

Great App, Good Functionality, Awesome Experience. Great support by Priyanka. Thanks you so much Priyanka.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! Thank you very much for the review. We're glad that you are enjoying our app, and that our customer service team was able to help you out. Please let us know if we can help with anything else!

5 / 5 Share

Nov. 25, 2019

First want to say : Good Support team, very quick turn around and helpful! Second: the app is fairly easy to install follow the directions while I have very limited background of IT.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! We appreciate your kind words - thanks so much! We're glad that our team was able to get everything sorted out for you so quickly; that's certainly what we aim for, especially around the holidays. We're also very humbled to hear that you were able to easily follow our installation instructions on the Help Center - we have a very hard worker who upkeeps our articles, and we're glad that you found them easy to follow!

5 / 5 Share

Nov. 7, 2019

Great app, and great customer support! Laurel, Chintan, and Mona are wonderful and quick to get the correct support!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! Thank you so much for the review. We're glad to hear that our support team was able to get you up and running with the app quickly and efficiently; that's what we strive for! Please reach out again if you need any other assistance; we'd be glad to help. :-)