All reviews

Rating Breakdown

  • 5
    79% (192 ratings)
  • 4
    13% (32 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    7% (16 ratings)

Reviews with Text

  • 98% (239)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 22, 2022

The app works great and great customer service from Deelen! The google API is explained great and easy to install. Thank you!

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 22, 2022

I was worried that this app would not have good customer service after being purchased by Shop Circle, but I was very impressed with their prompt response and dedication to finding a comprehensive solution for my problem. When we switched to the new Shopify Dawn theme some of our CSS needed to be rewritten so the locator app would look nice; rather than just send me code to fix it myself, which is what Bold used to do, Deelen implemented the fixes directly in my store! That was very nice - I really didn't have to do anything they just took care of it for me. Stellar customer service, and the app just works great, really flawless, we've been using it for a couple years now and we'll likely never use anything else.

Using app

Over 2 years

Total reviews

8

Average rating

4.4

5 / 5 Share

Oct. 31, 2022

This app is easy to use and set up, however, I was having some issue with the Display Setting and contacted customer service using the help widget. Deleen was very helpful and helped to fix the issue. However, there was a section that wasn't still working she followed up with the devs on team and got it fixed. Great job Deleen!

Using app

12 months

Total reviews

4

Average rating

5.0

Developer Reply

Reviews like yours make our day - thank you for taking the time to write in! We are always happy to help support you with anything you need. Thank you for choosing Bold!

5 / 5 Share

Aug. 24, 2022

Jeff was amazing and worked with me to update my store locator and restored it to whole. He was great. Thank you so much.

Store

HAOMA

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for you kind review! We are happy to hear Jeff was able to give you the support you needed. Thanks for choosing Bold!

5 / 5 Share

Dec. 1, 2021

So easy to use. The setup is complex but Bold have really great guidelines that got me through it all. This is worth the money for customers to look up stockist locations easily and we love the heat map feature to see where our customers are searching from. Also amazing cusotmer service.

Using app

6 months

Total reviews

4

Average rating

4.8

Developer Reply

We super appreciate the review! Thank you for choosing Bold.

5 / 5 Share

Sept. 22, 2021

Nikhil was very quick and useful :) I have been using the app for years and never had any issue with it!

Store

BKIND

Using app

Over 2 years

Total reviews

10

Average rating

4.6

Developer Reply

Appreciate the review. Thanks for choosing Bold!

5 / 5 Share

July 28, 2021

Super prompt and helpful customer service when we had questions about how to navigate bulk uploads to our store locator.

Store

Bobo's

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review! Kudos have been passed along to our support team.

5 / 5 Share

June 1, 2021

A little complicate to set the api up, but the app is very easy to use and the team, very helpful !

Using app

18 days

Total reviews

2

Average rating

5.0

Developer Reply

Appreciate the kind words. Thank you for choosing Bold.

5 / 5 Share

Dec. 1, 2023

Seems to work well. I did have a formatting issue, which Nicholas rectified for us in a couple of business days. Edit: 2nd review, some time later: This app continues to work well for us. Again, a couple of tweaks we needed to make and their support staff were responsive. Still want an in-app way to make the store phone numbers clickable!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Appreciate the review. Thank you for choosing Bold.

5 / 5 Share

March 30, 2021

I had a very positive experience. Nikhil was super helpful and very efficient! I would definitely recommend using this app.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the review! It makes us so happy that your experience was positive, we are always there to help. Thank you for the recommendation!!

5 / 5 Share

Dec. 17, 2020

Easy to install, and once I figured out the API Key portal on Google Cloud and turned everything on, it worked like a charm. Michelle was excellent on support to help the page look great on desk and mobile.

Using app

2 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that Michelle was able to help you, everything looks fabulous.

5 / 5 Share

Nov. 4, 2020

Google's API is a little confusing to get set-up, but we got that worked out the Store Locator was a breeze. We needed a little more customization to the CSS, the customer support team, namely Hamza, was super helpful and very responsive.

Store

Evivo

Using app

15 days

Total reviews

14

Average rating

4.8

5 / 5 Share

Sept. 30, 2020

Jericho is a rock star! He helped me get our store locator in order for a big retail roll-out and it went off without a hitch.

Using app

Over 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 12, 2020

I just installed the app and was having an issue with linking to location page to my navigation. Went to chat support and was connected to Naman and couldn't be happier with the results. Quick and easy!! Great customer service!!

Using app

About 3 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 28, 2020

We had a tiny issue and the CS rep Camila was quick and very friendly to get us back up and running.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2020

This app has been very helpful. Although it doesn't have all the features we need, Priyanka was extremely helpful in getting us some good workarounds and was quick to respond to any questions we had. I would recommend this app for anyone who needs a good store locator to start their online store off with.

Store

Pre

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 25, 2019

First want to say : Good Support team, very quick turn around and helpful! Second: the app is fairly easy to install follow the directions while I have very limited background of IT.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! We appreciate your kind words - thanks so much! We're glad that our team was able to get everything sorted out for you so quickly; that's certainly what we aim for, especially around the holidays. We're also very humbled to hear that you were able to easily follow our installation instructions on the Help Center - we have a very hard worker who upkeeps our articles, and we're glad that you found them easy to follow!

5 / 5 Share

Nov. 7, 2019

Great app, and great customer support! Laurel, Chintan, and Mona are wonderful and quick to get the correct support!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! Thank you so much for the review. We're glad to hear that our support team was able to get you up and running with the app quickly and efficiently; that's what we strive for! Please reach out again if you need any other assistance; we'd be glad to help. :-)

5 / 5 Share

Sept. 30, 2019

Nir was super helpful when I was having issues with one of our shopify stores. Explained everything and troubleshot with me.

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

It's great to hear that Nir was able to sort out the issues you were having with your Shopify stores! Thanks so much for leaving us this review; we're really glad to hear that he was able to get everything properly working for you. :-)

5 / 5 Share

Sept. 26, 2019

We've been using the locator app for about a year and is easy to navigate. On a couple of occasions we needed support we were taken care of quickly and fixed the challenges with no disruption. Thanks Rahul!

Store

RevAir

Using app

Over 1 year

Total reviews

14

Average rating

4.4

Developer Reply

Thanks so much for the review! We love hearing that you've been using our app for the past year, and are enjoying it. Sorry to hear about the issues you've run into, but we're so glad to hear that our team of experts has been able to get everything sorted for you. Your line of hair products look so amazing!