Amai Local Pickup & Delivery
Store Pickup & Local Delivery App
Rating
4.8
feedback
331
chart
#10,230
All reviews
Rating Breakdown
Review RSS Feed
March 5, 2024
I have a gift delivery business and I find this app everything you need in a delivery application for a shopify store. Great support also. Easy to set up and use.
Dec. 15, 2023
Excelente aplicación, funciona como lo esperaba y el soporte técnico siempre atento a las dudas que me surgieron, no cabe duda que lo recomiendo ampliamente,
Aug. 11, 2023
Amazing Dev and customer service team. We found a bug and they resolved it very quickly. Thank you Amai Team!
June 23, 2023
The app has worked great for my company's needs. Anytime I have an issue, I can message the team and they get my problem resolved in a timely manner.
May 11, 2023
Amazing App Amazing team. They help me with all my problem during the setting of my website. And the app Is just wonderful
Jan. 23, 2023
Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.
Thank you for your review. Shopify Order Printer cannot be "plug and play" instantly with other apps as they have issues integrating with their own as well. As mention to you via our support, in order to get it to work, a code snippet is required to be inserted to both your store and the Email Confirmation template (based on the 1 star review of the Shopify Order Printer app, this seems to be the norm). We had tried to follow up with you several times after sending you the codes but there was no further reply. Do let us know need our further assistance on this.
Sept. 27, 2022
Really great service, needed extra help and they went above and beyond to help get it working for us. Really great job and will help us with out Local pickup!
Thanks a lot ! We value customer satisfaction as always :) Feel free to contact us back, if you need further assistance.
Sept. 23, 2022
Support hat super geklappt! Ich hatte ein Problem mit der Einrichtung und habe über den Chat schnell Hilfe bekommen.
Thank you for the kind words ! Good Luck to your business :)
Sept. 22, 2022
The app breaks every other month, you will need to reach out to support for them to update which will take time (which affects your business). It is as if they push updates to their app without testing end to end. We always request their customer service to update our calendar so the store is open on certain dates, however they never do (even tho they should be able to do on the backend).
Aug. 25, 2022
We used this app for more than 3 years without major issues. Now they changed and completely broke the app and we are left with a non functioning order system, loosing money. The assistance gave us just a standard reply and, worst of all, asked for administration access to the app and completely broke things.
Using app
About 2 years
Total reviews
2
Average rating
3.0
Aug. 24, 2022
Good plugin. Works as it supposed to work. Their technical support is fast and top notch! Really helpful people :)
Thank you for your kind feedback. We value customer satisfaction as always, if you require further assistance, do not hesitate to contact us again !
Aug. 16, 2022
Useless app. Useless customer service. If you value your sanity stay far away from this app. App never works properly and the customer care is never online. In today's day & age 24/7 support is critical.
Thank you for the feedback. We had made several attempts to contact you. We replied the chat, sent and email and even made attempts to call you. In each attempt you never replied.
July 14, 2022
The app is working great for my store. I had some problems with app, but the support fixed all issues
Thank you! We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.
June 2, 2022
Assistenza rapida e puntuale per risolvere i problemi in fase di integrazione del plugin. Disponibili anche a personalizzazioni!
Thanks! It's our pleasure to keep clients satisfied. Good luck to your business :)
May 12, 2022
En plus d'être très utile et peu cher, ils ont un service support très pro et réactif! JE RECOMMANDE FORT
Thank you! We highly appreciate your feedback :) Hope you will keep enjoying the app !
May 5, 2022
I used this app for awhile and despite many emails with Tommy regarding my store's requirements, users somehow managed to bypass the app altogether. I deleted, uninstalled the app and removed the developer's permissions in April 2022, but voila! I was still charged the recurring charges in May 2022. Unhappy! I want a refund.
Thank you for your review. We had processed the refunds already. It should be reflected in the bill 7 days from now. Please note that the billing was made by Shopify. The reason for that is that app was uninstall after the billing had occurred. According to the control panel, it shows that your billing cycle was 19 April to 19 May and your app was uninstalled at 20 April. You may refer to the following FAQ from Shopify in regards how they bill for apps: https://shopify.dev/apps/billing
Jan. 25, 2022
La aplicación funciona correctamente. Cambié de Theme en mi tienda y dejó de mostrarse, pero contacté al equipo de soporte y me ayudaron a volver a mostrarla, su equipo de soporte es excelente. La app cumple su función, seguiré probando por un tiempo.
Jan. 16, 2022
This app is the worst app I have ever used in my life. Fresh out the gate the app didn’t even work. After months of back and fourth craziness I cancelled it, installed a competitor app and that one was installed and working in 1 hour. What took months for this to work, took another app 1 hour. Horrible. This app should be removed from Shopify. It is the most horrendous app I’ve ever used in all the years I’ve used shopify.
Jan. 10, 2022
The App is exactly what we need to create scheduled pickups and delivery orders. And they have great support. They were able to help us customize our order emails to us and the customers so it works seamlessly with our business!
Jan. 10, 2022
There is some misunderstanding because of the email connection issue. The CS is polite and responsible. In terms of usage, there are two problems pending fix: 1. The app can't function when when checkout 2. The discount code function is disabled because of the app We hope to find solutions soon