Bird Pickup Delivery Date
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We have used this app for years flawlessly. Eventually, due to some automatic updates to our theme that occurred we had an issue. The support team fixed my issue quickly and we were back up and running. Thank you so much!
Comme d habitude c'était parfait : réactif et fonctionnel. merci
Always super quick and helpful
I really like the flexibility the app offers. I had a little trouble setting it up, but the app support was fantastic and we got it fixed quickly!
El servicio de soporte es muy bueno. Responden al momento y siempre ayudan de forma eficaz. De momento esta siendo mucho mas servible, utilizable y útil que Zapiet.
Great and fast support. Very well written and clean app. Update: After some time now we must update our review. This app really was a quality of life change for us. everything seems to run smooth as of now. the integration in shopify is so much better than the app we have used before. The customer support is fast and friendly. best of all, not every issue we had while setting up the app was answered with "give us access to your store". They really sovled all our problems by explaining and troubleshooting via chat. Setting up the app took us some time and some trial and error but coming from another app this was totally expected. all in all great app and worth every penny. Thank you.
Bird Pickup & Delivery is highly customizable & works well - Support is FANTASTIC - Thank You So Much!
The app and the demo shop looks nice, but now I installed it and it only shows me a white screen without any functions..
Thank you for your feedback Dominik. We identified an issue affecting the initial setup experience and deployed a fix the same day your review was submitted. Following your review, our team contacted you by email and call and offered personalised assistance to help complete the setup and verify the fix. While we were unable to proceed further, the issue has since been resolved. Should you wish to try the app again, we'd be happy to help with setup and answer any questions. Regards Atinder Singh | Founder BirdChime
Very efficient and professonal to solve problem for customer! Highly recommended!!
I rarely leave negative reviews, but after months of using this app, I feel it's important to share my experience for other small business owners. I purchased this app hoping it would reduce manual work and make order management easier. Unfortunately, it has had the opposite effect. (Not a lie) Every single time I open my website for a launch, I run into critical issues. Order details in the dashboard appear incorrectly or inconsistently, and the maximum order limit frequently fails to work, allowing customers to place more orders than my business can realistically fulfil. As a small business, these problems have a real impact. Every time an issue occurs, I have to close my website, spend hours investigating the problem, respond to worried customers, and manually fix orders instead of focusing on and running my business. Support has always told me that the issue has been fixed, but in my experience it either returns during the next launch or a new problem appears instead. I've lost count of how many times this cycle has repeated. The most disappointing part is that I invested in this app to save time and reduce stress. Instead, it has created more work, more customer service, and more uncertainty. If you're considering this app because you want to automate your operations and make your business easier to manage, I would strongly advise thinking twice. Reliability is essential for order management, and unfortunately, that has not been my experience. I genuinely wanted this app to work, but it has ended up costing me far more time and effort than it has ever saved. ---------------------------------------------------------------_ Thank you for your response. I'd like to clarify a couple of points for accuracy. While your team usually replied to my support requests quickly, the actual resolution of critical issues often took half a day or longer. For a small business running limited preorder launches, that meant closing my website, manually managing orders, and spending significant time on customer service. I would also like to clarify that we never had a 1-on-1 call to discuss my experience, despite your response stating otherwise. All of our communication took place through support messages. My review is based solely on my experience using the app. The recurring issues with order limits and order details repeatedly disrupted my launches, even after I was told they had been fixed. Regardless of whether the cause was Bird, Shopify, or the integration between the two, the impact on my business was the same. I genuinely wanted the app to succeed because its features matched my business needs. Unfortunately, the repeated operational issues meant it created more work rather than reducing it, which is why I cannot recommend it to other small businesses that rely on reliable preorder management. added - Friday 13th June 2026
Hi, thank you for taking the time to share your experience. I'm sorry to hear that Bird did not meet your expectations. We understand how frustrating it can be when operational issues create extra work or uncertainty. Throughout your time with the app, our team investigated and responded to every concern you raised, and I also personally reached out to discuss your experience over a 1-on-1 call. While some of the situations involved the complexities of Shopify's checkout and order processing systems, we recognise that merchants ultimately judge us by the outcome, not the technical details. We take that responsibility seriously and continue to improve the product based on merchant feedback. Bird has helped thousands of Shopify merchants manage pickup, delivery, and order scheduling over the years, and we remain committed to providing reliable tools and responsive support. We appreciate the time you spent using the app and wish you and your business continued success. Regards, Atinder Singh Founder, BirdChime --------------- Update 13th June 2026 ------------- For accuracy: I did reach out and sent a calendar link to set up a one-on-one call to work through this directly to your email and that invitation still stands. I genuinely believe we could have found a workable solution together if given the opportunity. On the substance: you're right that the order limit didn't hold the way you needed it to, and that a quick reply isn't the same as a quick fix. That's on us, not you, which is why we already refunded your subscription in full 4 days back. I'm sorry we added work to your launches instead of taking it off your plate, and I still wish you and the bakery well.
The app works great for the most part. Some aspects of how it interacts with Shop Pay and Shopify Rates can be confusing and tricky but the support team is excellent and very responsive.
Thank you for your review and for sharing your experience! You're absolutely right that certain interactions between Shop Pay, Shopify Rates, and third-party apps can sometimes be complex. We do our best to make those workflows as seamless as possible and to clearly explain any platform-related limitations or behaviors when questions arise. We're especially glad to hear that our support team was able to help. Providing fast, knowledgeable support is something we take great pride in. Thank you for choosing Bird, and we're always here if you need anything in the future. Regards, Atinder Singh Founder, BirdChime
Sun is great!
Thank you for the review! We're glad to hear Sun was able to help. I'll make sure your kind words are shared with them—it will absolutely make their day. We appreciate your support and thank you for choosing Bird! Regards, Atinder Singh Founder, BirdChime
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