All reviews

Rating Breakdown

  • 5
    95% (157 ratings)
  • 4
    1% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (5 ratings)

Reviews with Text

  • 99% (163)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 18, 2023

Exactly what I was looking for. Ali was very helpful during set up. Thank you for everything and your continued support!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2023

We were actually using another app for pickups but it does not have the flexibility like the Genie Store Pickup app. The app is very well thought off, and the developer is very helpful. It was easy to navigate and very good app to use.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

This app covers the needs for a Click & Collect based store. We've experienced some problems after installing it, but developers helped us quickly and effective. Very reccomended.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 7, 2023

Lovely App!!! With a verry good and fast support :-) Thank you Ali for helping me out install the app.

Using app

9 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your great feedback!!! It means a lot to us.

5 / 5 Share

Dec. 13, 2023

Ali provided exceptional support during the transition from my existing store pickup choices to those offered by Genie. Second review - my concerns were addressed within one working day, earning a thumbs up from me.

Store

SATS

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!!! It means a lot to us

5 / 5 Share

May 26, 2023

Fantastic help from Ali in setup, very happy and only a day in using the app. Have tested it and its very straightforward for customer ux and background admin.

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 25, 2023

Very happy with app and works just how we need it too. Big plus was the quick response and support from the team. Thanks!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 9, 2023

Ali was very kind and helped me with some troubleshooting and customization upon installation in a short timeframe which I deeply appreciated. The App works great for my shop's needs and is easy to use on the backend. Thanks again! Update - they continue to be responsive to helping troubleshoot issues and customize as needed. Their timeliness and willingness to help is always appreciated. Very good customer service.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2023

I just started using this app and so far, it's been great! The support team helped me set up pickup-only for my cakes, while I also have shipping for cookies and other extras. And they did it free of charge! Very glad I changed to this app! Thank you!!

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your great feedback. It means a lot to us

5 / 5 Share

May 2, 2023

Just started using the app. Set up was quite easy, needed some help with a pickup-only setting. Support did it for me in under a week free of charge. Im very happy that I stumbled upon this. I can recommend it for anyone having a pickup Store. Cheers

Store

QioFood

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 15, 2023

Initially used a paid app for store pickup which worked fine but was expensive. Switched to Genie Store pickup which offers all the same functionality and is free. I did have a few issues setting up - but my store uses a non standard template. The genie support team help and hot it sorted quickly. Would strongly recommend this app.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2023

This is a great app with great support! Easy to use and easy to manage. Only app I could find to force Shopify to allow pick up at my van pick up locations. Love it!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2023

Best customer service! 100% worth using. All my questions were answered in a timely matter and whenever I had an issue they corrected it quickly

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your great feedback!!! It means a lot to us

5 / 5 Share

March 12, 2023

Amazing technical support! My request was addressed quickly and the customer service was great. I'll recommend this app.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!!! It means a lot to us

5 / 5 Share

April 28, 2023

App is constantly being improved and maintained. Customer supoprt is efficient, trustworthy and really helpful. And probably the best in the market. Congrats, and keep the great job.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!!! It means a lot to us

5 / 5 Share

Jan. 31, 2023

Fast response time and they also helped me fix an issue I had of my customer's not receiving their pickup location / pick up date in their emails.. I highly recommend this app. It made my website allow for pickups at different locations and allows them to choose their pick up time and date which is really helpful.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!!! It means a lot to us

5 / 5 Share

Dec. 27, 2022

This application is essential if you want to set up a pickup order function. Support is fast and very accurate. Very clear instructions on how to set it up. I can fully recommend it.

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your great feedback!!! It means a lot to us

5 / 5 Share

Dec. 26, 2022

Fantastic support, very responsive and nothing I asked was too much. Highly recommended! The app is just what I needed for my small business to make the customer choose his pick up time and date. Perfect!

Using app

23 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your great feedback!!! It means a lot to us

5 / 5 Share

Sept. 29, 2024

UPDATE: Team got back to me and found a solution! This app is VERY useful for our store. Their customer service is also exceptionnel. We have had to make many adjustments to fit our needs exactly how we want it to and they are responding super quick and doing all the little twerks to customise it for us. Definitely recommend!!

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 9, 2022

Awesome app does everything we need it to do. Support and customer service is top-notch as well. Highly recommended!

Using app

Almost 2 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your great feedback!!! It means a lot to us.