Monaco Jewelers review for StoreRobo Import Export Suite
May 22, 2024
The response time from the support team in India is excessively long. Every day, valuable time is wasted on a single sentence, with constant back and forth replies. It would be greatly appreciated if you could align with the U.S. time zone to ensure that your customers do not have to wait an entire day for an unhelpful reply. It has been a whole week since we installed your app, and yet you have not assisted us in setting up the FTP, despite our continuous requests for the past week!
We sincerely apologize for the frustration you experienced with our support team's response time and the difficulties you faced setting up the FTP server. We understand your disappointment with the lack of immediate chat support and the delay in receiving assistance. We acknowledge your point regarding time zone differences and the inconvenience it caused. We are actively working on improving our support availability to better serve customers across various time zones. While we sent an email from [email protected] on May 20th to offer assistance, we haven't received a response yet. It's possible the email might not have reached your inbox due to potential spam filters or other technical reasons. To ensure you receive our support, we'd like to follow up and offer further assistance with setting up the FTP server. Could you please get in touch with our support team via [email protected] or check for an existing email from this address and connect with us so that we can help you solve this issue? We value your feedback and appreciate your patience. We're committed to providing a better experience for all our customers.
