Julie Harris Groomer review for Subi: Subscriptions & Loyalty

June 10, 2025

Very quick in person response from Mason to a subscription pricing issue - even on a Sunday. The instructions on the automatic chat were clear but just didn't work so I needed to speak to a human and Mason sorted it overnight. The issue was linked to subscriptions set up while a product was on promotion which set the price for subsequent subscriptions. The subscription did not automatically update with the new product price. Definitely something to be aware of as my customers got a second month of an uber bargain.