Subi Subscriptions App
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Sam was great, quick response and sorted straight away. Easy to navigate and use the app.
Hi Sadie, glad Sam could help and that the app has been easy to work with. Thanks, Koorosh, Subi cofounder
My experience with Subi has been great so far. As an entrepreneur who is not fully intuitive with Shopify and Website management, Subi has provided great customer support to make set up, and edits easy. I have personally worked with Stella recently, and she has been incredibly helpful.
Glad Stella could help with the setup and edits. Over a year in, and your subscription widget is looking great on the chaga products. Thanks, Koorosh, Subi cofounder
Easy to use, clear information and customer support was fast and clear
Two years running your memberships across multiple resorts, and still finding it easy to use. That really is the goal. Glad the support team could help quickly when you needed it. Thanks, Koorosh, Subi cofounder
Customer service from Sam was excellent, very helpful!
Working with Dela was awesome!
Aaron and Stella went above and beyond to help me get things set up with my account. Quick responses and very knowledgeable. Highly recommend this app and team!
Great customer support! The platform is powerful and offers a wide range of features to explore. While it can feel a bit complex at first, the capabilities make the learning curve worthwhile. There's a lot of potential to unlock with this technology, and I'm excited to continue exploring everything it has to offer. Overall, it's an impressive and robust solution. grateful for having a meeting Jasmine and Arron and their team.
Hi Barbara, really glad the loyalty launch came together well and that the call with Jasmin and Aaron helped move things forward. Six months in, with your skincare subscriptions running and loyalty live, you're getting real depth out of the platform. The learning curve you mentioned is something we hear, and it's good to know the capabilities on the other side are paying off for Bee Naturals. Thanks, Koorosh, Subi cofounder
Thanks for the wonderful support from the whole team. Thanks Harry!
Really glad Harry and the team have been taking good care of you, and that the support experience has matched what you're building over at GOATED GOLF. Thanks for sticking with Subi. Koorosh, Subi cofounder
Harry made an amazing job with my issue on my store, fast and perfect job
I'm glad Harry could get that sorted quickly for you, Jessica. Fast and thorough is exactly what we aim for. Thanks, Koorosh, Subi cofounder
Super Support von SAM erhalten. Danke viel Mal
Hi Daniel, I'm glad Sam could help get everything sorted for you so quickly. Thanks for taking the time to leave this review. Koorosh, Subi cofounder
Migrating from Skio to Subi was incredibly easy. The team was extremely helpful throughout the entire process, making the transition smooth and hassle-free. Everything has been working great since the migration, and we’re very happy with the switch. Highly recommended if you’re looking for a simple, reliable subscription solution.
Hi Ico, really glad the Skio migration went smoothly and that everything has been working well since. Subscriptions for prenatal supplements are exactly the kind of use case Subi was built for, so it's great to see it running reliably for Nurture. Thanks, Koorosh, Subi cofounder
Harry was very helpful with my enquiry and resolved my enquiry very quickly
Aaron from the support team was very helpful and concerned to fix my issue.
Really glad Aaron could help sort things out for you. Support like that is what we aim for at Subi. Thanks, Koorosh, Subi cofounder
Pearl is prompt and professional! Excellent service overall.
Après un tout petit peu d'attente (seulement quelques minutes), Sam a bien pris soin de me répondre avec grande attention et politesse. On a répondu à mon questionnement de façon claire, en français et compréhensible. Il y a aussi l'option IA au début qui peut dépanner, mais je préfère de loin discuter avec une vraie personne. Ce qui a été le cas et je l'ai grandement apprécié. L'option de pouvoir envoyer des "screenshot" est top ! MERCI :)
Subi has helped us increase our revenue with subscriptions. Customer support has been great. Shoutout to Aaron
Great to hear subscriptions are driving real revenue growth for Synchronicity Health. Glad Aaron was able to take good care of you. Thanks, Koorosh, Subi cofounder
I am sitting at a 75% payment decline rate from the way this app processes card declines. Their payment links break after 1/2 years and your customers will just churn based on their poor network link with the banks/cards. Use the native Shopify Subscription app it's much better with card issues and payment declines.
Hi Sarah, I'm sorry this was your experience after three years with us. One thing worth correcting for anyone reading: the decline rate you describe counts every automatic retry as a separate failure, so it overstates what your members actually saw. The audit our team walked through with you showed a real but much lower share, and nearly all of it traced back to member cards that had expired or been revoked since sign-up. Those cards live in Shopify's billing vault, and every subscription app, ours or any other, charges that same vault, so an app switch cannot control this. We helped at every step: a full account audit, payment recovery turned on, and hands-on support even as you moved to another app. We never stepped away, and I'm sorry it wasn't enough for your club. We wish you well. Koorosh, Subi cofounder
Customer service Dela was very helpful!
Really glad Dela could help you get things set up. Thanks for the kind words and for choosing Subi for Human Grade. Koorosh, Subi cofounder
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