Subi Subscriptions & Loyalty

I just had an excellent encounter with their customer service live chat. They helped me diagnose and fix the issue. Docking a star because the control I needed was hidden behind a paywall lock. And it wasn't actually a feature. It was a setting that allowed a customer to delay billing on an annual plan for two years, meaning he'd have been sitting on a free annual membership. This should be in the general settings and not seen as an upgrade. Otherwise, this app has been stellar for my client.

Great customer support! Thanks for your help Dela.

Harrys the man

Very reactive and profesional. Thank you for your help :)

I got all my questions answered quickly!

I had an amazing interaction with Stella. She understood EXACTLY what my issue was and worked over a couple days to resolve it. Truly an exemplary customer service representative!

Pearl was great, solved my problem quickly and gave clear direction.

Team is always ready to help with any bugs experienced, great customer service!!

I had a great experience with the app, especially with Pearl from customer service. She was fantastic. She met all my expectations, did a great job, was patient, and went above and beyond. Thanks again, Pearl!

Setup was incredibly quick and easy, and the customization options were simple to apply. We were able to get everything set up exactly how we wanted in no time at all. Nilou was a huge help throughout the entire process! She patiently answered all of our questions, made sure we understood our options, and helped us get everything working exactly the way we wanted. She made the entire setup process painless from start to finish. We’re extremely happy with our experience with Subi so far and would absolutely recommend it to anyone looking for an easy-to-use subscription solution for their Shopify store.

Excellent solution, Aaron was a great help and implemented the visual changes we needed. Thank you

Had a rough start with the company , but Nilou completely changed that. She was awesome and fixed all my problems

Equipe d'aide super réactive et problème résolu rapidement

I’ve had a great experience with Subi so far. The setup process has been straightforward, and the support team has been extremely responsive, patient, and helpful with my specific use case. I especially appreciated how willing they were to understand my custom storefront setup and work through the details with me. They also gave me complimentary access to a feature I needed, which was incredibly generous and made the experience even better. The app itself is flexible, well designed, and gives me a lot of control over subscriptions and customer management. The support has honestly been one of the best parts of the experience. Highly recommended for anyone looking for a subscription solution on Shopify.

Great customer support! Mason was friendly, helpful, and very quick to respond to my questions. I really appreciate his assistance.

Réponse rapide rt professionnelle de la part de Masson. Merci beaucoup pour votre écoute et disponibilité

Helpful support, shoutout to Harry for being so prompt in assisting us!

Escalated a customer portal issue and Aaron had it solved the same day. We had a subscriber who could not find where to manage her subscription, and when we dug into the setup we found a few things that needed changing. Aaron helped us sort it out and unlocked the embedded portal for us on the spot, no back and forth The app itself does what we need. Customers can now skip, pause, reschedule and cancel from inside their own account, and the renewal reminders mean nobody gets charged by surprise anymore. Setup took some configuration to get right, but the settings we needed were all there once we knew where to look. What made the difference here was the support. Aaron, specifically. Getting a real answer the same day from someone who actually fixes the thing is rare.

Nilou helped me out to code an offer for subscription