Subi Subscriptions App
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Absolutely fantastic app and outstanding customer service! We've been using Subi Subscriptions for our specialty coffee business, Sweven Coffee, and our experience has been excellent. We recently set up and launched our subscription win-back campaign, and I'm delighted with how smoothly everything works. We tested the entire customer journey, from cancellation and email delivery to reactivation and discount application, and everything worked beautifully. A very special thank you to Jasmin, who has been absolutely wonderful throughout the process. Her patience, knowledge, attention to detail and willingness to help have been exceptional. She genuinely went above and beyond to make sure everything was working as intended. It's rare to come across such friendly, professional and genuinely caring customer service. The support has been top notch, and it has made a real difference to our experience. We're very happy with Subi and would highly recommend it to other Shopify merchants looking for a reliable subscription solution backed by a fantastic support team. Thank you again, Jasmin and the entire Subi team! Jimmy Sweven Coffee
Great app with many good features and fantastic fast support.
Hi Kavita, thank you for the rating. People wear ResQ to stay safe, so I don't take it lightly that your Safety Enrollment plans run on Subi. Koorosh, Subi cofounder
Big thankyou to Mason for sorting the billing problem and invoices incredibly quickly. Thanks
Hi Richard, thank you. I'm happy Mason got your billing and invoices sorted that quickly. Koorosh, Subi cofounder
Hi Christopher, thank you for the stars, and for trusting Subi with your Spar-Abo. Koorosh, Subi cofounder
Pearls, the best. Helped me quickly and gave me all the information I needed to know.
Thank you. Fast and complete don't always come together, and Pearl gave you both. Koorosh, Subi cofounder
I just had an excellent encounter with their customer service live chat. They helped me diagnose and fix the issue. Docking a star because the control I needed was hidden behind a paywall lock. And it wasn't actually a feature. It was a setting that allowed a customer to delay billing on an annual plan for two years, meaning he'd have been sitting on a free annual membership. This should be in the general settings and not seen as an upgrade. Otherwise, this app has been stellar for my client.
Thanks for this, and for saying exactly why you docked a star. A customer pushing an annual charge two years out is real money, so I'm relieved the live chat found the cause and helped you fix it. Your point about where that setting belongs is a fair one, and it's now with the team that decides what each plan includes. Koorosh, Subi cofounder
Great customer support! Thanks for your help Dela.
Hi Joan, thanks for this. Good to hear Dela got your build-your-own bundle saved. Koorosh, Subi cofounder
Harrys the man
Hi Luke, no argument here. Harry had your Build a Soap Box sorted the same evening you wrote in. Koorosh, Subi cofounder
Very reactive and profesional. Thank you for your help :)
Hi Laura, you're very welcome. Quick and professional is how a widget move should go, and I'm glad yours did. Koorosh, Subi cofounder
I got all my questions answered quickly!
Hi Kaylee, I'm glad all your questions got quick answers. Thank you for saying so. Koorosh, Subi cofounder
I had an amazing interaction with Stella. She understood EXACTLY what my issue was and worked over a couple days to resolve it. Truly an exemplary customer service representative!
Hi Janice, thank you. I'm glad Stella understood exactly what was going on and spent the couple of days it took to sort it out. Four years in, that's the help you should always get from us. Koorosh, Subi cofounder
Thank you for the five stars, Caden. It's good to have Peaks Coffee Co. on Subi. Koorosh, Subi cofounder
Pearl was great, solved my problem quickly and gave clear direction.
Thanks, Michel. I'm glad Pearl got to the bottom of it quickly and left you with clear steps to put it right. Koorosh, Subi cofounder
Team is always ready to help with any bugs experienced, great customer service!!
Thanks, Chloe. I'd rather you never hit a bug at all, but when you did, I'm glad the team was right there and kept at it until it was fixed. Koorosh, Subi cofounder
I had a great experience with the app, especially with Pearl from customer service. She was fantastic. She met all my expectations, did a great job, was patient, and went above and beyond. Thanks again, Pearl!
Thank you for over a year with Subi. I'm glad Pearl was patient and went above and beyond for you. Koorosh, Subi cofounder
Setup was incredibly quick and easy, and the customization options were simple to apply. We were able to get everything set up exactly how we wanted in no time at all. Nilou was a huge help throughout the entire process! She patiently answered all of our questions, made sure we understood our options, and helped us get everything working exactly the way we wanted. She made the entire setup process painless from start to finish. We’re extremely happy with our experience with Subi so far and would absolutely recommend it to anyone looking for an easy-to-use subscription solution for their Shopify store.
Thanks, Courtney. I'm glad setup was quick and that Nilou stayed with every question until you were clear on your options. Koorosh, Subi cofounder
Excellent solution, Aaron was a great help and implemented the visual changes we needed. Thank you
Thank you, John. Good to hear Aaron got the widget looking the way you wanted, right down to the font weight and the new Free Shipping tag. Koorosh, Subi cofounder
Had a rough start with the company , but Nilou completely changed that. She was awesome and fixed all my problems
Hi Fred, thank you, and sorry the start was rough. That's on us. I'm glad Nilou could get your fruit box plans working the way you sell them, four deliveries at a time. Koorosh, Subi cofounder
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