Subi Subscriptions App
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Excellent solution, Aaron was a great help and implemented the visual changes we needed. Thank you
Thank you, John. Good to hear Aaron got the widget looking the way you wanted, right down to the font weight and the new Free Shipping tag. Koorosh, Subi cofounder
Had a rough start with the company , but Nilou completely changed that. She was awesome and fixed all my problems
Hi Fred, thank you, and sorry the start was rough. That's on us. I'm glad Nilou could get your fruit box plans working the way you sell them, four deliveries at a time. Koorosh, Subi cofounder
Equipe d'aide super réactive et problème résolu rapidement
Thank you, and thank you for seven months with Subi. I'm glad the team got back to you fast and that your 12-month plan is now showing on the box your customers subscribe from. Koorosh, Subi cofounder
Great customer support! Mason was friendly, helpful, and very quick to respond to my questions. I really appreciate his assistance.
Thank you for this, MingTe. A quick, friendly answer is exactly what I want support at Subi to be, so I'm glad Mason could help. Koorosh, Subi cofounder
Réponse rapide rt professionnelle de la part de Masson. Merci beaucoup pour votre écoute et disponibilité
Hi Vincent, thank you for this, and for eleven months with us. A quick answer from someone who listens is exactly what I want support at Subi to be, so I'm glad Mason could help you get your plans reading the way you wanted. Koorosh, Subi cofounder
Helpful support, shoutout to Harry for being so prompt in assisting us!
Hi Nicholas, thanks for the shoutout to Harry, and for more than a year with us. Quick, clear help is the part of Subi I care most about, so I'm glad that is what you got. Koorosh, Subi cofounder
Escalated a customer portal issue and Aaron had it solved the same day. We had a subscriber who could not find where to manage her subscription, and when we dug into the setup we found a few things that needed changing. Aaron helped us sort it out and unlocked the embedded portal for us on the spot, no back and forth The app itself does what we need. Customers can now skip, pause, reschedule and cancel from inside their own account, and the renewal reminders mean nobody gets charged by surprise anymore. Setup took some configuration to get right, but the settings we needed were all there once we knew where to look. What made the difference here was the support. Aaron, specifically. Getting a real answer the same day from someone who actually fixes the thing is rare.
Hi Denisse, thanks for writing this one out in full. Aaron unlocking the embedded portal the same day, with no back and forth, is how it should go, and I'm glad that is what you got. Your note on setup is fair. You should not have to already know where to look, and that part is on us. Two years in, that is the feedback worth having. Koorosh, Subi cofounder
Nilou helped me out to code an offer for subscription
Thanks for this. You wanted the offer to look the way you had it in your head, and I'm glad Nilou could code that up and get it live on both bundles. Koorosh, Subi cofounder
I've been using Subi for a couple of years now. I give the support 5 stars. Nilou was super useful and responsive. They recently added smart recovery as part of their base package (meaning you no longer need to buy the feature as an add-in). That bumped my score from 4 to 5 stars.
Hi Jason, thanks for this, and for nearly two years of running Apex Magazine on Subi. Smart recovery belonged in the plan rather than behind a paid add-on, so moving it was overdue on our side. Glad Nilou could help. Koorosh, Subi cofounder
Subi hat mir wunderbar bei der Einrichtung geholfen und alles sehr gut erklärt. Die App ist leicht zu verstehen und lässt sich super anpassen. ✔
Hallo Stefano, vielen Dank für die Bewertung. Beim Widget ging es um ein paar Details, von der Formulierung des Rabatt-Hinweises bis zur Schriftgröße, und ich freue mich, dass Sam das direkt mit Ihnen einrichten konnte. Fast genauso wichtig ist mir, dass dabei auch klar wurde, wie sich die Abos verlängern und was Ihre Kunden im Portal selbst regeln können. Koorosh, Mitgründer von Subi
I would like to sincerely thank Jasmin from Subi Subscriptions for her outstanding support and professionalism. She guided me step by step in creating the right subscription plans for my different products and provided clear, helpful advice throughout the entire process. Thanks to her expertise and assistance, I started receiving multiple subscriptions from day one after implementing the plans. Her support made the whole setup much easier and more effective. I highly recommend the Subi Subscriptions team to any Shopify merchant looking to grow recurring sales and subscriptions!
Hi Raymond, thank you for this. Getting a subscription option onto every one of your variants took a few rounds to get right, and I'm glad Jasmin could help you land it. The part I like most is that the subscriptions started coming in straight after. Koorosh, Subi cofounder
Mason was great. thank you!
Glad Mason could get you sorted. Thanks for taking a moment to say so, and for being with us this long. Koorosh, Subi cofounder
Using this app has been pretty easy. I feel like sometimes it is hard to navigate or there are features missing, but the help team is always there and has been great in fixing bugs or adding features when needed. I spoke with Nilou a few times last week with some questions, and she was AMAZING. She was so helpful, and when I need to do something in the app that wasn't possible, the team literally worked to add the feature in real time. I was super impressed!
Hi Sarah, thanks for being straight with us. The navigation point is fair. Parts of Subi still take more hunting than they should, and making that simpler is on us. I'm glad Nilou could help last week, and glad the change you needed actually shipped rather than sitting on a list. Two years in, thank you for still telling us what needs work. Thanks, Koorosh, Subi cofounder
Pearl was very helpful!
Hi Janelle, thanks for the kind words. Pearl stuck with it until everything was working on your side, and I'm glad she could help. Thanks, Koorosh, Subi cofounder
This plugin is fantastic! I’ve had the opportunity to contact the support team several times, especially Aaron, and he has always been incredibly helpful. A huge thank you to him for his patience, professionalism, and excellent support!
Hi Marie, really appreciate you taking the time to write this. Aaron is a great part of the team and I'm glad he could help each time you reached out. Thanks, Koorosh, Subi cofounder
they were really helpful and a bonus for helping in the custumization!
Glad to hear the customization came together the way you wanted it, Adriana. Getting that widget dialed in for your store matters, and I'm happy the team could help make it happen. Thanks, Koorosh, Subi cofounder
Sam was great, quick response and sorted straight away. Easy to navigate and use the app.
Hi Sadie, glad Sam could help and that the app has been easy to work with. Thanks, Koorosh, Subi cofounder
My experience with Subi has been great so far. As an entrepreneur who is not fully intuitive with Shopify and Website management, Subi has provided great customer support to make set up, and edits easy. I have personally worked with Stella recently, and she has been incredibly helpful.
Glad Stella could help with the setup and edits. Over a year in, and your subscription widget is looking great on the chaga products. Thanks, Koorosh, Subi cofounder
Easy to use, clear information and customer support was fast and clear
Two years running your memberships across multiple resorts, and still finding it easy to use. That really is the goal. Glad the support team could help quickly when you needed it. Thanks, Koorosh, Subi cofounder
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