Subi Subscriptions App
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I am sitting at a 75% payment decline rate from the way this app processes card declines. Their payment links break after 1/2 years and your customers will just churn based on their poor network link with the banks/cards. Use the native Shopify Subscription app it's much better with card issues and payment declines.
Customer service Dela was very helpful!
Really glad Dela could help you get things set up. Thanks for the kind words and for choosing Subi for Human Grade. Koorosh, Subi cofounder
Great app and Harry was so helpful when I was having difficulty creating a customization!
Mason was super helpful showing me how to get the data I needed.
Nice app, easy to use and manage.
Glad to hear Subi has been easy to manage for your supplement subscriptions. Thanks for the kind words. Koorosh, Subi cofounder
The team helped us resolve a configuration issue. They were always responsive, never stopped following up, and were consistently attentive and friendly throughout the process.
Really glad the team could get that configuration sorted for you, and that they stuck with it until it was right. Seeing your subscriptions live on the site now is great. Thanks, Koorosh, Subi cofounder
Very qualified support team, with quick replay whenever we need. The solution is performing well, i am using it in two of my websites. I recommend.
Hi Pritha, really glad to hear the support has been quick and helpful whenever you've needed it. Running Subi across two sites and seeing it perform well is great to know. Thank you for the recommendation. Koorosh, Subi cofounder
I actually use this app for my monthly subscriptions and my loyalty program. I am a small business and find that this helps a lot. I needed help and Nilou was very helpful with getting me back up and running. All the team members I've dealt with have been very nice and helpful ! Thank you for having a great app ! Thank you so much for your help too !! Super fast and got it done ! - Christina
Hi Christina, really glad Subi is pulling double duty for you on subscriptions and your loyalty program. I'm glad Nilou could help get things sorted quickly. Thanks, Koorosh, Subi cofounder
Harry was very helpful in helping me with my questions.
Really glad Harry could help you out. Your magnesium creams look great, and it's good to see subscriptions working well for your customers. Thanks, Koorosh
Great company to deal with, their hands on support is not something we are use to. We have been using it for a few months now and its been a great addition to add.
Nilou fixed the problem very quickly, thank you for your help!
Glad Nilou could help you get sorted so quickly. Welcome to Subi, and good luck with the Museum Shop. Koorosh
Very friendly and helpful support team.
Hi Denis, glad the team could help with your subscription setup. A year in with Pet Deli running smoothly is great to see. Thanks, Koorosh
We had been thinking about offering subscriptions on and off over the years, and finally decided to give the idea a try. After a good deal of research, and discussion about which features were most important to us, we chose Subi. With friendly support and advice from Rick, we made sure we understood the terms and conditions before installing and setting up the app for a trial. After nearly a year, we continue to await a first subscriber—but we are confident that that lucky customer will have a good experience.
Hi Julian, I really appreciate you sharing this. Choosing a subscription app after years of weighing the idea, and doing that much research before committing, says a lot about how seriously you run Bubble Brothers. I'm glad Rick was able to help you feel confident in the setup. I know the wait for that first subscriber can test your patience, but you've put together a genuinely strong range of subscription options. When that first customer does subscribe, the experience will be there for them. Thanks for sticking with us. Koorosh, one of Subi's cofounders
This app is really great. It offers a really vast amount of features and options. Some of the widgets that you embed are not as customizable as I would like but they work well and don't break. It is however a bit pricy. The free plan offers a decent amount to get started but most of the great features you will want are behind the higher upgraded plans. The starter plan doesn't have much, but it has just enough to make you want to upgrade to a higher plan. However the price difference between Starter and "Subi" plans is absurd. Its a 10x price jump. I would love to give it a 5 star however the pricing plans need a rework, so for that i have to give it 4 stars.
Harry was exceptional at helping me with my customer service request. He followed up and ensured that a solution was found. Thank you!
Meget hjælpsom og forstående. Hurtig respons på spørgsmål
Glad the support has been helpful and quick to respond. That's what we're here for. Thanks, Koorosh
Toller Kundenservice und richtig gute, einfache App für Memberships. 5 Sterne von mir!
Hi Daniela, Thank you so much for this. Hearing that the app feels simple for running your membership means a lot, because that is exactly what we try to get right. And I am glad the support experience matched. The Cappuccino Club looks like a genuinely lovely community. Wishing you and your members many more sessions. Thanks, Koorosh
J'étais complètement bloquée à une étape et Sam (un agent humain) m'a aidé rapidement à débloquer la situation. Le service client est très réactif.
Hi Myriam, glad Sam could help you get unstuck during setup. That kind of quick turnaround is exactly what we aim for, especially in the first few hours. Welcome to Subi. Thanks, Koorosh, one of Subi's cofounders
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