Subi: Subscriptions & Loyalty
Boost sales with subscriptions, memberships, bundles & loyalty
Rating
4.9
feedback
829
chart
#429
All reviews
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Feb. 14, 2026
Great customer support from Dela who jumped in exactly when I needed and sorted out an issue within minutes. Their AI support is actually surprisingly very useful and thorough as well for smaller problems. Overall it's been reassuring having such a positive support team.
Feb. 7, 2026
Best app for our subscription needs! And their development team is quick to reply and solve any and all issues. 100% satisfied! I recently worked with Mason on an issue that I just couldn't figure out and after a quick help chat session - he solved the problem efficiently and effectively. And it was even at 11:35pm ET on a Friday night! #thebest
Feb. 6, 2026
super service! ich hatte ein Problem mit der Darstellung, dies wurde sofort von Rick behoben!
Feb. 6, 2026
Feb. 6, 2026
très professionnels et efficaces! ils offrent des modules gratuitement! je recommande!!
Feb. 6, 2026
Just perfect Nice support fast! and straight helped me and Understand my problem solved in less then 5 mins!
Feb. 5, 2026
This app is super easy to use if you dont want problems with anything you must try it, the only thing is that if you want to translate to another lenguage in some part you need to do it manually, but dont worry becouse the support is incredible and they can help you, in my case it was pearl that she is super kind really ill never have this attention in my life so dont hesitate in install, Pearl if you read this your the best.
Feb. 5, 2026
Setting up my first subscription was super easy, and I love the ability to give subscribers a special discount. Harry was also helpful in getting the subscription page to look great on my site.
Feb. 1, 2026
Pearl was very helpful with helping me set up my websites new upsell/ subscriptions plan for my bodycare business. So far , I'm enjoying the Subi App.
Jan. 30, 2026
Le service après vente est excellent, Mason a résolu mon problème en une seule journée. Merci subi
Jan. 30, 2026
I’ve had such a positive experience with Subi so far. I’m a designer / dev testing the app for a client, and I accidentally upgraded and was charged the $69 fee before I was ready. I reached out hoping there might be some flexibility, and their team handled it with so much grace and understanding. Nilou was amazing to work with. She was super responsive, kind, and proactive from the start. She helped process a refund quickly, extended my testing period so I could properly evaluate the platform, gave me some helpful tips, and talked through pricing options for small and startup businesses. Nothing felt pushy or salesy, just super supportive and patient, and trust me, I had a lot of questions. She was also truly a joy to talk to and refreshingly human in a time where so much customer support is... not. The cat GIFs were also a highlight (a woman after my own heart). The customer service alone and their willingness to work with me is enough to make me want to go with them. I definitely felt that Nilou considered the specific needs of my customer and provided recommendations specific to them. As someone who recommends tools to clients, that level of care and detail matters so much. Subi is already a strong product, but their support makes them stand out even more. I would absolutely recommend them to anyone exploring memberships or subscriptions on Shopify.
Jan. 29, 2026
Soporte muy eficiente. Nilou respondió rápido y resolvió todo según mis necesidades. Buena aplicación.
Jan. 28, 2026
Very helpful and responsive. I got my issue fixed within minutes.
Using app
About 2 years
Total reviews
1
Average rating
5.0
Jan. 28, 2026
Nilou, offered awesome customer service, and the app works super well for our needs.