Subi Subscriptions App
The reviews for the Shopify App are overwhelmingly positive, with users praising the exceptional customer service provided by the support team. Many reviewers mentioned specific support team members like Harry, Pearl, Nilou, Aaron, and Stella who went above and beyond to help resolve issues and provide clear guidance. Users appreciated the quick responses, patience, and professionalism of the support team. The app itself was described as easy to use, with quick setup and customization options. Some users highlighted the flexibility of the app in managing subscriptions and customer interactions. However, there were a few mentions of pricing concerns and some features being behind higher-priced plans.
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Absolutely fantastic app and outstanding customer service! We've been using Subi Subscriptions for our specialty coffee business, Sweven Coffee, and our experience has been excellent. We recently set up and launched our subscription win-back campaign, and I'm delighted with how smoothly everything works. We tested the entire customer journey, from cancellation and email delivery to reactivation and discount application, and everything worked beautifully. A very special thank you to Jasmin, who has been absolutely wonderful throughout the process. Her patience, knowledge, attention to detail and willingness to help have been exceptional. She genuinely went above and beyond to make sure everything was working as intended. It's rare to come across such friendly, professional and genuinely caring customer service. The support has been top notch, and it has made a real difference to our experience. We're very happy with Subi and would highly recommend it to other Shopify merchants looking for a reliable subscription solution backed by a fantastic support team. Thank you again, Jasmin and the entire Subi team! Jimmy Sweven Coffee
Great app with many good features and fantastic fast support.
Hi Kavita, thank you for the rating. People wear ResQ to stay safe, so I don't take it lightly that your Safety Enrollment plans run on Subi. Koorosh, Subi cofounder
Big thankyou to Mason for sorting the billing problem and invoices incredibly quickly. Thanks
Hi Richard, thank you. I'm happy Mason got your billing and invoices sorted that quickly. Koorosh, Subi cofounder
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