Subi Subscriptions & Loyalty
The reviews for the Shopify App are overwhelmingly positive, with users praising the exceptional customer service provided by the support team. Many reviewers mentioned specific support team members like Harry, Pearl, Nilou, Aaron, and Stella who went above and beyond to help resolve issues and provide clear guidance. Users appreciated the quick responses, patience, and professionalism of the support team. The app itself was described as easy to use, with quick setup and customization options. Some users highlighted the flexibility of the app in managing subscriptions and customer interactions. However, there were a few mentions of pricing concerns and some features being behind higher-priced plans.
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I just had an excellent encounter with their customer service live chat. They helped me diagnose and fix the issue. Docking a star because the control I needed was hidden behind a paywall lock. And it wasn't actually a feature. It was a setting that allowed a customer to delay billing on an annual plan for two years, meaning he'd have been sitting on a free annual membership. This should be in the general settings and not seen as an upgrade. Otherwise, this app has been stellar for my client.
Thanks for this, and for saying exactly why you docked a star. A customer pushing an annual charge two years out is real money, so I'm relieved the live chat found the cause and helped you fix it. Your point about where that setting belongs is a fair one, and it's now with the team that decides what each plan includes. Koorosh, Subi cofounder
Great customer support! Thanks for your help Dela.
Hi Joan, thanks for this. Good to hear Dela got your build-your-own bundle saved. Koorosh, Subi cofounder
Harrys the man
Hi Luke, no argument here. Harry had your Build a Soap Box sorted the same evening you wrote in. Koorosh, Subi cofounder
Very reactive and profesional. Thank you for your help :)
Hi Laura, you're very welcome. Quick and professional is how a widget move should go, and I'm glad yours did. Koorosh, Subi cofounder
I got all my questions answered quickly!
Hi Kaylee, I'm glad all your questions got quick answers. Thank you for saying so. Koorosh, Subi cofounder
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