Subi Subscriptions App
Automatic subscription management & recurring payment app
Rating
4.9
feedback
681
chart
#1,800
All reviews
Rating Breakdown
Review RSS Feed
May 8, 2025
So far, I'm enjoying the app. I'm just in the setup phase right now and it's been pretty simple. Plus, Harry already jumped in and helped me with a few design tweaks. I'm looking forward to using the app and updating my review once we have some subscribers.
Thanks for the kind words! Glad setup’s been smooth and Harry could help out. Can’t wait to hear how it goes with your subscribers! 🚀
May 7, 2025
She went above and beyond to help me set up my Subi account, amazing service!
Thanks so much! We're thrilled to hear you had an amazing experience — going above and beyond is what we aim for! 💪✨
May 6, 2025
This app is great! Customer support is over the top. Pearl was the best helping me out!
Thank you! We're so happy you're loving the app — and huge shoutout to Pearl for being the best! 🙌💛
May 5, 2025
Aliya was a great help on the live chat/support!
Thanks! So glad Aliya could help! 😊
May 5, 2025
Customer support is excellent! Worked with Miles and received the clarity I needed.
Thanks so much! We're happy to hear Miles provided excellent support and helped clarify things for you. We're always here if you need anything else! 😊
May 4, 2025
Regarding Helpdesk: Available on Sundays, very helpful. Fast and great support.
Thanks for the great feedback! We're glad you found the Sunday support helpful and quick. Always here when you need us! 🙌
May 1, 2025
Very satisfied. Assistance from Nareh en Dela when offboarding was very good!
Thanks so much! We're glad Nareh and Dela provided great support during offboarding. Wishing you all the best! ✨
May 1, 2025
Miles deserves a raise! He went above and beyond to help me out. Excellent customer service!
Thanks a ton! We couldn’t agree more — Miles is a star! 🌟 So glad he was able to go above and beyond for you.
May 1, 2025
We've had a great experience with the Subi Subscriptions App! The interface is user-friendly, making it easy to manage subscription products and track customer activity. The support team has been incredibly responsive and helpful (especially to Pearl) — especially when we needed assistance with removing a user.
Thank you so much for sharing your experience! We’re thrilled to hear that Subi’s intuitive interface is empowering you to easily manage subscriptions and keep track of customer activity — that’s exactly what we strive for! We’re also incredibly proud of our support team, and we’ll make sure Pearl knows her efforts made a difference. 💜 If you ever need more assistance or want to explore even more of Subi’s powerful features, we’re just a click away. Helping you succeed is what we’re all about! 🚀
April 30, 2025
Pearl at customer service was amazing. The app offers more features than any other like it. They went out of their way to make sure it looks great and Pearl even helped me fix another issue on my site. So far the best experience i've had with a company on shopify app store to be honest.
Store
My Store
Using app
28 minutes
Wow — thank you so much for the incredible feedback! We're beyond thrilled to hear that Pearl and the team made such a great impression. It means a lot to know Subi has been your best experience on the Shopify App Store so far. We're always here to go the extra mile for you! 🙌✨
April 30, 2025
We recently ran into a setup issue, but Emma responded quickly and went above and beyond to help us resolve it. She kept us informed with updates and timelines, and everything was completed as promised. So far, we're really impressed—not only with the product, but with the outstanding customer service as well!
Thank you so much for sharing your experience! We’re thrilled to hear that Emma was able to provide timely and dedicated support to get things back on track. At Subi, we believe that smooth operations and clear communication are just as important as powerful features, and we’re so glad that shined through in your experience. 💜 If there’s anything more we can do to elevate your subscription journey, we’re always here to help. 🚀
April 29, 2025
They are really understanding and accommodating of everybody's needs, Aliya form the support team is incredible, amazing customer service
Thank you! We're so glad to hear that you felt supported — Aliya truly is incredible. We appreciate the kind words! 💛
April 29, 2025
What a great experience, I couldn't believe as a novice i got this up and running in 15 minutes with a quick chat with customer service to find out I didn't hit save. I always dread getting into new apps as they often have bugs or can be half baked. i am so excited to offer this new subscriotion option to my customers.
Thank you for the wonderful feedback! We’re so glad your setup was smooth and quick! Excited for you to offer subscriptions to your customers, and we're here anytime you need us! 🚀💬
April 28, 2025
Mason was a great help this morning when I needed an issue resolved. He jumped onto the chat straight away and was happy to look into it there and then. He made what could have been a stressful and time-consuming problem much easier and completely stress-free. Thank you, Mason — 10/10!
Thank you so much! We're thrilled to hear Mason made things smooth and stress-free for you. We’ll be sure to pass along the 10/10! 🙌
April 28, 2025
I had a great experience onboarding with Subi. The process is easy and the customer service representative (Miles) was helpful and fast.
Thank you! We're so glad to hear your onboarding went smoothly and that Miles was quick and helpful. Welcome to Subi! 🚀
April 26, 2025
Great customer service, app works really well. I needed to get few changes done on the widget and it was with no issue, quick and well done. (Stella was very nice to deal with) Recommend.
Using app
6 months
Total reviews
1
Average rating
5.0
Thanks so much! We're happy to hear the app's working well and that Stella made the widget updates smooth and easy. Really appreciate the recommendation! 🙌
April 25, 2025
Miles was wonderful and helped address and fix all my concerns.
Thanks! So glad Miles could help and get everything sorted for you! 😊
April 24, 2025
Great customer service! This app is great for me since I am just starting out offering a subscription and the tiers are priced fairly for their uses!
Thank you! We're glad the app’s a great fit for your subscription journey and that you’re happy with the pricing. Excited to support you as you grow! 🚀
April 23, 2025
Still getting used to the app but Mason was a great help. Thanks!
Thanks for the feedback! We're glad Mason was able to help — let us know if you need anything as you continue exploring the app! 😊
April 23, 2025
Needed some display adjustments for our store, updates were made within 15 minutes. First class service by Pearl, very happy.
Really appreciate your kind words! Glad Pearl was able to jump in and get everything sorted so quickly. We're thrilled you're happy with the service! 🙌