Subi: Subscriptions & Loyalty
Automatic subscription management & recurring payment app
Rating
4.9
feedback
752
chart
#462
All reviews
Review RSS Feed
Nov. 18, 2025
New to Subi and had a few questions. Pearl was great. She was quick to respond and gave me the info I needed. So far no complaints.
Nov. 18, 2025
I had an amazing experience with Miles! He has been extremely responsive every time I needed help, always kind, clear, and very patient. His explanations are super detailed and he always makes sure I fully understand each step. It’s really reassuring to have such supportive and pleasant assistance — thank you so much Miles for your professionalism and your kindness! I really appreciate your help. Olivia
Nov. 17, 2025
Service client catastrophique, SAV inexistant, + de 3 mois sans réponses, 8 semaines entre chaque réponse précédente, font comme s’ils ne comprenaient pas et s’ils n’avaient pas reçu mes messages (je précise que je développe 15 à 40 sites par mois qui nécessitent des abonnements et cela fait des mois que j’attends des retours)
Nov. 13, 2025
Es gab einige Problem was die Sprachen-Einstellungen betraf. Das hat der Support dann aber gelöst und auch die Anpassungen am Theme durch Miles waren schnell erledigt.
Nov. 13, 2025
Nareh was extremely patient and helpful when resolving our problem. Subi are always super quick to resolve any issues. Sam was also exceptionally helpful.
Nov. 12, 2025
Great APP! Very good customer service, the SUBI team replies to you very quickly and can solve your issues very quickly as well! Sam was very helpful with our urgent requests!
Nov. 12, 2025
Subi is a great tool within Shopify to support recurring payments, offering various payment plans - to your business needs. Our business MOTO LNKS a (motorcycle rental company), uses "Payment Links" heavily to initiate subscriptions with our customers once they have undergone their booking and KYC. There was an issue identified within this feature, whereby Pearl from customer support was quick to respond and resolve. Therefore, if you are on Shopify and want to take subscription style payments. I would 100% recommend Subi. Only downside, which I only found out later, apart from paying monthly to use Subi, Subi also takes an additional clip of each initiated transaction. Now, that added with Shopifys cost and Shopify Payments transaction cost plus, the Subi monthly cost - can add to big dent to your bottom line...
Nov. 10, 2025
Good pricing structure for small business. Support is always available to answer question
Nov. 9, 2025
Nov. 7, 2025
Great app for membership subscriptions and bundle discounts!! Miles at Subi was super helpful in setting up our membership program and went above and beyond to help our membership page look extra good! Appreciate all the help.
Nov. 6, 2025
Miles was very helpful in answering my questions about subscription plans and migration options. He was patient and thorough.
Nov. 5, 2025
We are new to Subi and are just implementing the app - so far it is very user friendly, fits our needs perfectly, support has been great and the pricing seems fair compared to other platforms.
Nov. 3, 2025
So far, so good! I'm new to using Subi, but have had nothing but good experiences - in the setting up of subscriptions, adding to my store, and customer service is on point! Thank you to Nilou for helping me get some features set up and organized. I really appreciate your help! This is a feature rich app!
Store
Absolutely Balanced Weight & Wellness
Using app
About 1 year
Nov. 3, 2025
Very quick and useful support from Sam, recommend great app
Store
BackToWell
Using app
2 months
Oct. 31, 2025
MILES HELPED ME A. LOT!!!! Thanks for the guidance, this app increased my revenue by 60%
Store
MannaMind
Using app
About 2 months
Oct. 30, 2025
Harry has been AMAZING and so knowledgeable, saved me after a long day of trying to figure out an issue with my store. Now it's working perfectly! Love Subi :)