Subi Subscriptions App
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Customer service from Sam was excellent, very helpful!
Glad to hear Sam could help. Over a year in and your subscription box is looking great. Thanks, Koorosh, Subi cofounder
Working with Dela was awesome!
Glad to hear Dela took good care of you. Nearly four years on Subi now, and your juice plans look great. Thanks, Koorosh, Subi cofounder
Aaron and Stella went above and beyond to help me get things set up with my account. Quick responses and very knowledgeable. Highly recommend this app and team!
Great to hear Aaron and Stella helped you get everything set up, and that responses were quick. Almost two years in, seeing that kind of experience still holds up means a lot. Thanks for the recommendation. Koorosh, Subi cofounder
Great work
Glad to hear it, thank you! If you ever need anything as you get set up, we're right here. Koorosh, Subi cofounder
Great customer support! The platform is powerful and offers a wide range of features to explore. While it can feel a bit complex at first, the capabilities make the learning curve worthwhile. There's a lot of potential to unlock with this technology, and I'm excited to continue exploring everything it has to offer. Overall, it's an impressive and robust solution. grateful for having a meeting Jasmine and Arron and their team.
Hi Barbara, really glad the loyalty launch came together well and that the call with Jasmin and Aaron helped move things forward. Six months in, with your skincare subscriptions running and loyalty live, you're getting real depth out of the platform. The learning curve you mentioned is something we hear, and it's good to know the capabilities on the other side are paying off for Bee Naturals. Thanks, Koorosh, Subi cofounder
very helpful
Really appreciate the kind words, and nearly four years with Subi says more than any review could. If you ever need anything as NADdirect grows, we're here. Thanks, Koorosh, Subi cofounder
Thanks for the wonderful support from the whole team. Thanks Harry!
Really glad Harry and the team have been taking good care of you, and that the support experience has matched what you're building over at GOATED GOLF. Thanks for sticking with Subi. Koorosh, Subi cofounder
Harry made an amazing job with my issue on my store, fast and perfect job
I'm glad Harry could get that sorted quickly for you, Jessica. Fast and thorough is exactly what we aim for. Thanks, Koorosh, Subi cofounder
Super Support von SAM erhalten. Danke viel Mal
Hi Daniel, I'm glad Sam could help get everything sorted for you so quickly. Thanks for taking the time to leave this review. Koorosh, Subi cofounder
Migrating from Skio to Subi was incredibly easy. The team was extremely helpful throughout the entire process, making the transition smooth and hassle-free. Everything has been working great since the migration, and we’re very happy with the switch. Highly recommended if you’re looking for a simple, reliable subscription solution.
Hi Ico, really glad the Skio migration went smoothly and that everything has been working well since. Subscriptions for prenatal supplements are exactly the kind of use case Subi was built for, so it's great to see it running reliably for Nurture. Thanks, Koorosh, Subi cofounder
Harry was very helpful with my enquiry and resolved my enquiry very quickly
Hi Tim, glad Harry could help and that it was sorted quickly. Thanks for taking the time to leave a review. Koorosh, Subi cofounder
Aaron from the support team was very helpful and concerned to fix my issue.
Really glad Aaron could help sort things out for you. Support like that is what we aim for at Subi. Thanks, Koorosh, Subi cofounder
Pearl is prompt and professional! Excellent service overall.
Après un tout petit peu d'attente (seulement quelques minutes), Sam a bien pris soin de me répondre avec grande attention et politesse. On a répondu à mon questionnement de façon claire, en français et compréhensible. Il y a aussi l'option IA au début qui peut dépanner, mais je préfère de loin discuter avec une vraie personne. Ce qui a été le cas et je l'ai grandement apprécié. L'option de pouvoir envoyer des "screenshot" est top ! MERCI :)
Really glad Sam could help, and that the whole thing worked in French. The note about preferring a real person over the AI is useful feedback for us too. Thanks, Koorosh, Subi cofounder
Subi has helped us increase our revenue with subscriptions. Customer support has been great. Shoutout to Aaron
Great to hear subscriptions are driving real revenue growth for Synchronicity Health. Glad Aaron was able to take good care of you. Thanks, Koorosh, Subi cofounder
I am sitting at a 75% payment decline rate from the way this app processes card declines. Their payment links break after 1/2 years and your customers will just churn based on their poor network link with the banks/cards. Use the native Shopify Subscription app it's much better with card issues and payment declines.
Hi Sarah, I'm sorry this was your experience after three years with us. One thing worth correcting for anyone reading: the decline rate you describe counts every automatic retry as a separate failure, so it overstates what your members actually saw. The audit our team walked through with you showed a real but much lower share, and nearly all of it traced back to member cards that had expired or been revoked since sign-up. Those cards live in Shopify's billing vault, and every subscription app, ours or any other, charges that same vault, so an app switch cannot control this. We helped at every step: a full account audit, payment recovery turned on, and hands-on support even as you moved to another app. We never stepped away, and I'm sorry it wasn't enough for your club. We wish you well. Koorosh, Subi cofounder
Customer service Dela was very helpful!
Really glad Dela could help you get things set up. Thanks for the kind words and for choosing Subi for Human Grade. Koorosh, Subi cofounder
Great app and Harry was so helpful when I was having difficulty creating a customization!
Really glad Harry could help get the widget looking right on your store, Haley. Thanks for taking the time to share this. Koorosh, Subi cofounder
Mason was super helpful showing me how to get the data I needed.
Glad Mason could help you find what you needed. Thanks for sticking with Subi for two years. Koorosh, Subi cofounder
Nice app, easy to use and manage.
Glad to hear Subi has been easy to manage for your supplement subscriptions. Thanks for the kind words. Koorosh, Subi cofounder
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