Subi Subscriptions App

Merci à Milou pour sa patience et l'aide qu'elle m'a apporté avec une grande gentillesse :).

I have a bit of a unique membership, one part that ships, another part that is digital only, and Subi handles it all. Great customer service as well, which is a win.

Very good app and customer service, Mason solved my problem in a few minutes!

Très bons conseils de Mason. Mon problème est résolu. La réactivité est parfaite.

Super schnelle Hilfe von Mason! Vielen Dank!

Pearl was so helpful - highly recommend this app and their customer service is on point!!

We have been using this subscription app for a while it's one of the best ones on Shopify for us. their are a lot of useful features and easy to setup pricing is also great and the response time. : ) will be upgrading to their higher plans as our business grows.

I'm a few months in, and mostly smooth sailing so far. A few caveats: 1) I hired some custom coding (outside of Subi) to get the subscription widgets to show in a more clear and effective manner. 2) Some things are a bit unclear or clunky at the outset, like payment reprocessing in the event of a failed payment. Their AI chatbot gave me a completely wrong answer regarding this the first time this occurred, resulting in me sending several duplicate shipments. 3) Once you get past the AI chatbot, most of the customer service team have been very helpful, with the exception of one guy who I just avoid if I see his name come up. But, given the complexity of handling subscriptions, this has been very serviceable, was relatively easy to set up, and has been fairly easy to maintain other than a clunky bit or two. A learning curve is to be expected when you dive into something like this.

SUPER easy to setup and the customer service was immediately available to assist. Thanks to Harry, the support rep I had my service membership subscription live in literally just a few minutes.

Très bon contact, très patient avec mes questions et surtout j'ai obtenu des réponses précises à toutes mes questions de façon très clair. MERCI beaucoup à Stella !

Very disappointing experience. Initial support from Nilou was great, and we were given confidence that our store could access new features, including Build Your Box. Based on that, we built a large part of our subscription setup and site launch around Subi. Then, months later, our account was suddenly suspended with no proper warning because we sell wine. This should have been picked up before granting access — not after we had already built around the app. It has caused a major disruption to our launch and left us scrambling to find another solution, we are unsure if they will revoke this urgent matter as they seem to be very brutal with how they operate. If Subi does not support certain industries, that needs to be made extremely clear before onboarding merchants or giving them early access. REALLY FRUSTATING, poorly handled, and a massive waste of time for our team and investment in them.

Un immense merci à Nilou pour son aide précieuse et son expertise. Malgré mes nombreuses sollicitations et des problématiques parfois complexes, elle a su répondre à toutes mes questions avec une patience et une gentillesse exemplaires. Je suis ravie de notre collaboration et du temps qu'elle m'a accordé ! :)

FAAAAAST customer service and fixed all i requested, Thank you Sam!!!!!

Very useful tools, and the most important part is the support you receive from the team. Harry quickly resolved my issue and clearly explained how to fix it myself if I encounter the same problem again.

Subi makes things very easy and user friendly!