ENML review for Recharge Subscriptions App

Jan. 25, 2025

I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work. There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so. My customers were automatically enrolled even though they did not sign up for SMS, and then are bombarded with emails about not being able to receive texts creating a confusing user experience. And to top it all of the email branding doesn't work within Recharge SMS. Stay away from this until they get the app sorted out. They do not have a good process or flow and seem to be building the plane as they fly. Not worth the $500 a month at all.