Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.7
feedback
1,797
chart
#1,762
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
5%
-
Less than a year
32%
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More than a year
62%
Reviews Summary
The reviews for the Recharge Shopify App are overwhelmingly positive, with users praising the app for its subscription management capabilities and excellent customer support. Many users highlighted the helpfulness and efficiency of the support team members, such as Ola, Gary S, Pierre, and others, in resolving issues and providing guidance. Users also appreciated the ease of use and customization options offered by the app. However, there were a few users who faced challenges during the migration process and expressed dissatisfaction with the onboarding support and communication from their assigned account managers. Despite these issues, the majority of reviews commend Recharge for its functionality and the dedication of its support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 12, 2025
This is an excellent app and it works well. When I first signed up for it, I was worried that not having phone customer service would be difficult but they find creative ways to be super helpful over live chat. Juan C from customer service is particularly amazing and can help me solve any problem quickly and effectively.
June 11, 2025
I’m extremely disappointed with the level of support provided by this company. For the second time, a visual element related to their widget has appeared unexpectedly and randomly on our website, severely disrupting the layout and directly affecting our user experience and sales performance. What’s even more frustrating is the lack of urgency on their side. This issue has now been live for nearly 48 hours, and we are still without a proper fix. Despite repeatedly flagging the problem and stressing how critical it is to our business, we’ve received no meaningful updates today, not even a basic acknowledgment or timeline. I’ve had to chase them multiple times, and each time I get the same vague response, with no real sign of progress. For a company offering tools that integrate directly into customer-facing websites, this level of support is unacceptable. Issues like this demand immediate attention, not delays stretching over several days with no communication. I’m honestly shocked by how unprofessional and unresponsive their support has been. If your website performance and reliability matter to you, I would strongly caution against relying on them.
June 11, 2025
Recharge has been a major upgrade for us and our brand. It's incredibly easy for customers to manager their own subscriptions, and provides us with tons of flexibility in how it's configured. Vinse made our migration a breeze. Super happy with our experience.
June 10, 2025
Our implementation engineer, Vinse, was the man! He was super helpful as we migrated our subscriptions from Yotpo to Recharge, and we are stoked with how simple the process was.
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