Recharge Subscriptions App

I had a great experience dealing with Recharge support, especially with the rep Nena. She was able to help me identify why I had subscription pricing errors and clearly, in a detailed way, told me how I can fix it. I was able to do that very quickly.

zachery was a great help to me to!

Juan was awesome and so helpful with all the tech issues we have with our customers' subscription

Very helpful and prompt

Juan was incredibly helpful in helping us solve our issues over a few days. We are very happy with this app overall!

They are very good. They take care of everything. :)) I am very happy with them.

Made the mistake of moving away from recharge at the start of the year. Couldn't get back quickly enough. Recharge are the best at what they do!

Onboarding was really easy and great!

Was able to use live chat to be able to clarify what had happened on a customers account where three accidental charges were triggered. An explanation was given so I now feel able to go back to the customer

Fast and great communication

Everything works completly fine, and if it dont.... support helps and fixes the problem for you on the same day. incredible. so happy with you

Yajaira, was very helpful. Thank you so much!

Great customer service! My guy Jack G went over and above even on a time crunch to get me the help I needed with the widget configuration that I missed. He was professional and helpful. Thanks Jack!

Great customer service from Thomas!

I am really upset and want to share our experience as a Recharge customer. We are a small annual subscription business that migrated to Recharge from another payment provider in September 2025, expecting the platform to handle our recurring billing reliably. Instead, we have experienced what we believe is the most damaging vendor relationship in our company's history. Within weeks of our migration, our renewal success rate collapsed dramatically. In our experience, customer cards that had previously been processing without issue began failing at significant rates, with new decline codes appearing that we had never seen before in our years of using a different platform. We escalated the issue through Recharge's support channels in December 2025 and spent over four months working through their team trying to get answers. During that time, the failures continued and our business absorbed real financial losses. We engaged our payment processor's support team directly to investigate, and in our experience the technical findings they ultimately provided pointed to integration-layer issues that we believe Recharge had the operational ability to address far sooner than they did. In our experience, the situation has gotten worse rather than better. We think the most concerning part is what we observed about how Recharge responded once they understood the scope. They paused our payment processing while we worked through escalation, but we are not aware of any communication from Recharge to their broader merchant base about the underlying issue. To our knowledge, they have continued to operate the same integration for other merchants and have publicly announced new enterprise customer migrations onto the same infrastructure. They have failed to make it right for us by acknowledging the harm, by providing meaningful remediation, or by communicating transparently with their broader customer base about an issue that we believe affects more than just us. We share this because we think other merchants evaluating Recharge or already on the platform deserve to hear an honest customer experience. If you have had similar experiences as a Recharge customer, we would be interested to know.