Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.5
feedback
1,840
chart
#2,052
All reviews
Rating Breakdown
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Aug. 27, 2024
Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.
Thanks for taking the time to share this feedback. We are sorry that our trial period did not match your desire for a full money-back guarantee. We understand this price increase can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything else we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Aug. 15, 2024
ReCharge continues to be an excellent product for us! We have been using the ReCharge App for nearly a decade and have been extremely happy. Customer support and communication has always been excellent! Highly recommended.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Aug. 14, 2024
Thank you for the five star review! - Ty Bailey | VP of Services
Aug. 13, 2024
Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.
Thank you for your review. - Ty Bailey | VP of Services
Aug. 13, 2024
Great customer service!
We appreciate your review! - Ty Bailey | VP of Services
Aug. 11, 2024
All of a sudden increased their price from less than 10 dollars to 100 dollars without notifying their customers, when contacted, they are not willing to provide a refund.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Aug. 9, 2024
Juan C. was very helpful with making some edits to my widget. The team at recharge is very responsive and a pleasure to work with.... Also, we love there new Ai Features for retention.
Thank you so much for taking the time to leave a review! - Ty Bailey | VP of Services
Aug. 7, 2024
Tim was super helpful!
We appreciate the review - and the shout out to Tim! - Ty Bailey | VP of Services
Aug. 5, 2024
Amazing experience -fast, friendly service that got my problem solved!
Thank you for the five star review! - Ty Bailey | VP of Services
Aug. 5, 2024
App works flawlessly & customer support is top notch!
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
Aug. 5, 2024
Edit: NOTHING YOU SAY IS GOING TO JUSTIFY $25 to $100!!! STAY AWAY. THE WORST EXPERIENCE WITH AN APP ON SHOPIFY I HAVE EVER HAD. We are a small business that started using recharge last year. The charges were % based and worked ok for us. We spent around $5-25 monthly for the app. We were not aware and did not receive the emails regarding price change. We found out later on when viewing bills - that we are charged $100!!!! USD every month while we only have under 20 active subscriptions. This is a 500% increase in the fee. If this is not stealing - I don't know what else to call it. There was no reasonable explanation provided besides shoving their "terms" in my face. Horrible company with even more horrible people running it. BEWARE!!!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Aug. 2, 2024
Thank you for your five star review. - Ty Bailey | VP of Services
Aug. 2, 2024
Poor customer service. AI automated response via email not clear help to get myself migrated over
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. - Ty Bailey | VP of Services
Aug. 1, 2024
no good, they put their prices up significantly without notice and direct debited the amounts, when I realised they only refunded a fraction.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Aug. 1, 2024
We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities. The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.
We appreciate you taking the time to leave a review and feedback! - Ty Bailey | VP of Services
July 31, 2024
customer service helped us navigate issues with our site in a timely manner. I was impressed!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
July 29, 2024
Recharge is a huge part of our business and they provide amazing customer support. Even when their customer support team doesn't have an answer to a question, they will work with you to help you find an answer.
Thank you for your five star review! - Ty Bailey | VP of Services
July 28, 2024
So disappointed with this app. It was fine until they began charging $99 a month without the consent of their clients. When you change your prices that drastically, you make sure everyone is on board.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
July 25, 2024
The process of switching over to Recharge started off a little rocky, but once Vinse took over the process for us, everything went perfectly, doing everything that needed to be done, taking the workload away from us. The switchover was executed without fault. As well as things going without a hitch from a practical sense, Vinse also made us feel confident there wouldn't be any problems, as the start of the process left us a little nervous as a small business, but everything was great.
Thank you for the five star review! - Ty Bailey | VP of Services