Recharge Subscriptions

April 1, 2025

If you’re considering using Recharge, I highly recommend thinking twice. At first, I was excited to get started. Recharge promised to be the solution for managing subscriptions on Shopify. But what I got was a clunky experience, minimal support, and a lot of wasted time and money. Let’s start with the so-called "Account Manager" they assign you. Honestly, they were just as clueless as I was. Every time I had a question or needed guidance, I was redirected to a generic help article. The onboarding support was practically non-existent. I was left to figure out most of the setup and troubleshooting on my own. And again, for what they charge, you’d think they’d actually walk you through the process or at the very least offer solutions that didn’t require hours of guesswork. When I expressed my frustration and asked to cancel, I was met with a hard no and a boilerplate explanation about policy. No attempt at real resolution, no willingness to acknowledge that the platform was not meeting my needs. They tried to “make up for it” by offering an audit, as if that would undo the weeks of inefficiency and stress. It felt like a hollow gesture, not an actual solution. At that point, I had to notify my bank to block future charges and uninstall the app myself just to put an end to the mess. The platform didn’t improve my business, it drained my time and energy. If you’re a growing brand looking for real support, transparency, and results, I would strongly suggest looking elsewhere. Recharge might work for some, but in my experience, it was all promise and no delivery. Do better.

March 27, 2025

RUN FAR FROM THIS AND FIND A SOLUTION THAT WILL ACTUALLY PROVIDE YOU SERVICE. Of all the apps we've worked with, this one is BY FAR the worst experience we had. We had to lock into an annual agreement that ended up costing a lot of money and there's no way out of it. If you by chance have a bad more or bad year, they will collect and sting you no matter what. When you try to get service or a rep, it was nonexistent unless it had something to do with renewing your annual agreement. Do yourself a favor and at least try other ones first. I won't mention other names on their page but there are others out there and it will save you so much headache and money using one that will provide you service.

March 7, 2025

El closer de ventas me mintió me dijo que se puede hacer todo con recharge. Resultado... no se puede hacer justo lo que le expliqué en la videollamada y ahora me obligan a pagar 500$ al mes durante un año. Una estafa, no se preocupan nada por el cliente, no puedo usar la aplicación porque no hace lo que necesito y no son capaces de anular el pago. Que clase de términos y condiciones tienen vuestros contratos? El cliente debería ser el primero siempre. Una vergüenza.

Feb. 5, 2025

I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end. I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with. Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here.

Jan. 29, 2025

The Analytics Have not been working since end of day Jan 25th(today is Jan 29th) , and not a single email from them explaining what's going on. Full 24 hours after they stopped working they uploaded a small banner on the analytics page saying they're working on fixing it. Didn't respond to any tickets. HORRIBLE at communicating issues. Also WTF? How can analytics be down for 3 full days? And 2 of them are work work days too. I have never seen a software fuck up this bad.

Jan. 9, 2025

The most poor customer service ever, never helpful. They have never been able to help on that chat

Feb. 5, 2025

Support has been horrible, it has been over a week and nothing has been done to fix my issue. For a company that makes millions you would think they would have better support

Dec. 16, 2024

Was not using this app and had no idea it was charging me monthly for over a year.

Jan. 25, 2025

I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work. There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so. My customers were automatically enrolled even though they did not sign up for SMS, and then are bombarded with emails about not being able to receive texts creating a confusing user experience. And to top it all of the email branding doesn't work within Recharge SMS. Stay away from this until they get the app sorted out. They do not have a good process or flow and seem to be building the plane as they fly. Not worth the $500 a month at all.

Dec. 30, 2024

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service. ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.

Nov. 5, 2024

Pricing is just retarded. There is zero reason for there to be a transaction fee on each subscription. Whoever made this app randomly chose that number because it looks like it does something. the only thing it does is line his pockets.

Oct. 31, 2024

My customers haven’t been able to subscribe since the update and recharge price went up but I’m not seeing the benefit , also I did the upgrade multiple times and the day the switch happened I was notified I had not successfully done the switch. Not impressed

Aug. 29, 2024

Since 2018, we’ve relied on Recharge, but the unexpected price increase and the lack of care and communication with our business have diminished its value. Like many others, I was not informed of the planned price hike, and the dismissive response I received when I inquired confirmed that it was time to move on. This rating reflects the poor service and communication. When we first started offering subscription services, there weren’t many great options available. Fortunately, there are now more affordable and customer-oriented alternatives that allow us to move forward without Recharge.

Aug. 27, 2024

Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.

Nov. 4, 2024

Great app, but terrible customer service. Once you’re using it it’s almost impossible to get any help or meaningful communication. Paying money for it but can’t get any help setting anything up.

Aug. 11, 2024

All of a sudden increased their price from less than 10 dollars to 100 dollars without notifying their customers, when contacted, they are not willing to provide a refund.

Aug. 5, 2024

Edit: NOTHING YOU SAY IS GOING TO JUSTIFY $25 to $100!!! STAY AWAY. THE WORST EXPERIENCE WITH AN APP ON SHOPIFY I HAVE EVER HAD. We are a small business that started using recharge last year. The charges were % based and worked ok for us. We spent around $5-25 monthly for the app. We were not aware and did not receive the emails regarding price change. We found out later on when viewing bills - that we are charged $100!!!! USD every month while we only have under 20 active subscriptions. This is a 500% increase in the fee. If this is not stealing - I don't know what else to call it. There was no reasonable explanation provided besides shoving their "terms" in my face. Horrible company with even more horrible people running it. BEWARE!!!

Aug. 2, 2024

Poor customer service. AI automated response via email not clear help to get myself migrated over

Aug. 1, 2024

no good, they put their prices up significantly without notice and direct debited the amounts, when I realised they only refunded a fraction.

June 18, 2024

Pending