Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.5
feedback
1,840
chart
#2,052
All reviews
Rating Breakdown
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Sept. 2, 2024
App super completa per la funzione abbonamento. Supporto veloce e disponibile. Metto 4 stelle perché al momento abbiamo problemi con gli abbonamenti attivi su prodotti esauriti (quando il prodotto va sold out, l'ordine si crea lo stesso).
Aug. 13, 2024
Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.
Thank you for your review. - Ty Bailey | VP of Services
Aug. 1, 2024
We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities. The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.
We appreciate you taking the time to leave a review and feedback! - Ty Bailey | VP of Services
July 19, 2024
Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
April 2, 2024
Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication. If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.
We appreciate your feedback! Ty Bailey | VP of Services
Feb. 29, 2024
I have never been a fan of this app...but I am warming to it since integrated checkout with shopify and chat support. Just had a great experience with support person Jaden Walker. Thanks
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
Feb. 7, 2024
Customer service team is excellent! Really proactive and quick with solving issues and providing assistance
Thank you for taking the time to leave us a review! - Ty Bailey | VP of Services
Jan. 25, 2024
The app has definite limitations, but customer service is prompt and very helpful.
We appreciate your feedback! - Ty Bailey | VP of Services
Jan. 9, 2024
I would recommend it. Great customer service and easy to use! Although, my clients tend to have a tough time canceling subscriptions that they ordered by accident.
Thank you so much for your review and the feedback you've provided! - Ty Bailey | VP of Services
Nov. 9, 2023
Overall ReCharge is a very good app that provides the ability to offer subscriptions to our customers. The support team has also been very responsive and helpful in addressing any issues we have run into. I do think that having some added customization/flexibility in the way bundles are set up and function as well as within the interface would be very beneficial and take the app to another level. Some things are a bit limited and have required workarounds.
We appreciate your feedback and for your time in leaving this review! - Ty Bailey | VP of Services
Oct. 4, 2023
Recharge has caused me some issues over the years, but their support team really kicks butt. They've gone above and beyond to help make sure my issues have been corrected. I've been using their system for 4ish years now and I highly recommend them
I'm glad to hear that you've had a positive experience with our support team and that they've been able to assist in resolving your concerns. Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Sept. 29, 2023
Thank you for taking the time to leave us a review! - Ty Bailey | VP of Services
Aug. 28, 2023
The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!
We're glad to hear that Taylor was able to keep you up to date with regard to getting your concerns resolved. Thank you for taking the time to leave us a review and your feedback. - Ty Bailey | VP of Services
June 29, 2023
Excellent support! Nikola was great help. Documentation could be better tho. Some things are unclear like changing some things in bulk could be better documented.
We really appreciate your feedback and will be taking the time to bring your review up to the rest of our team for future updates. Thank you for the shout-out to Nikola! - Ty | VP of Services
May 11, 2023
One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc. The app support experience is also good.
We appreciate your shout out to the support team - and glad to hear that you're enjoying the array of features that we have to offer to keep our merchants successful! - Ty | VP of Services
March 24, 2023
Good application! Not much control from the admin side but ReCharge support is responsive and efficient.
March 9, 2023
Overall customer support is good and responsive. they helped with my issues in a timely manner. features are good and the subscription product works great with shopify Difficult to manage your own account settings, not clear how to manage yoru plans or see your cumulative fees