Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,994
chart
#1,924
All reviews
Review RSS Feed
Dec. 17, 2025
It works well, need to understand small things that help like formatting files. The Help desk is great.
Dec. 16, 2025
Dec. 2, 2025
Appreciate the review. We’re happy to hear Recharge has been valuable and we’ll keep working to make the experience even better. Ty Bailey | VP of Services
Nov. 26, 2025
Appreciate the four-star rating and your feedback. We’ll keep working to make your experience even better. Ty Bailey | VP of Services
Nov. 13, 2025
very helpful customer support, with any questions you have
Appreciate your review. I’m happy our support team was able to help and answer your questions along the way. Ty Bailey | VP of Services
Oct. 14, 2025
Good for loyalty and rewards programs. Some limitations based on what you're trying to use it for, but the Recharge team is always making upgrades. Customer service is on point, always helping out when we need it.
Appreciate your honest feedback. It’s great to hear that Recharge has been valuable for your loyalty and rewards programs. We’re always working to improve functionality and I’m glad our support team has been there to help along the way. Ty Bailey | VP of Services
Aug. 27, 2025
Thank you for the four-star rating. We appreciate your feedback and are always working to make your experience even better. - Ty Bailey | VP of Services
July 30, 2025
While the app is constantly upgrading it's capabilities (albeit still in beta for some newer features), their customer support staff are very responsive and helpful!
Appreciate your thoughtful review. We are continuing to grow and improve the platform and I am glad our support team has been responsive and helpful along the way. - Ty Bailey | VP of Services
July 2, 2025
I was really upset when they increased their pricing because we are a very small business. But Recharge has invested HEAVILY in new features. The ROI is worth it. Their customer service is 24/7 and so helpful. We're still working through the occasional hiccups, but all in all we are happy with the app and will continue to use them.
Thank you for the honest feedback. We understand the impact of pricing on small businesses and appreciate your recognition of the improvements and support. We’ll continue working to deliver strong value. Ty Bailey | VP of Services
June 16, 2025
Thanks for the positive review. If there’s anything we can do to earn that fifth star, we’d love to hear from you. - Ty Bailey | VP of Services
May 30, 2025
We migrated from Yotpo Subscriptions. Followed the step-by-step instructions. Would rate 5 stars, but had a couple of issues on data migration due to differing templates. The one Yotpo exported that was supposed to be formatted for recharge did not match what the Recharge tool wanted. Tried reformatting to the template located in the step-by-step instructions and that one didn't match either. The one that finally worked was the one located at the link below the upload tool. Ola with Recharge Customer Support was an amazing help and stuck with me till I completed the data migration.
Thank you for your thoughtful review & feedback! - Ty Bailey | VP of Services
May 16, 2025
Recharge has been extremely useful when it comes to subscription. we have developed a custom setup wit recharge api, all the help from support team has been great. App to go with, if you are require more that a basic setup.
We’re happy to hear Recharge is working well for your store. Thanks for sharing! - Ty Bailey | VP of Services
March 12, 2025
We run into a decent amount of issues with the app itself, but the support team is fantastic. Any issue I have had with Recharge has been solved quickly and professionally by the support staff!
Thank you for taking the time to leave your feedback! - Ty Bailey | VP of Services
Feb. 20, 2025
Customer service through live chat is relatively responsive and depending on the issue they are able to find a solution during the chat. If not, they make it clear they will follow up via email once the problem is solved. As a small business, the biggest gripe I have with Recharge is the cost. If there was some kind of tiered pricing based on subscriptions processed per month, it would make working as a small business more palatable.
We appreciate your feedback! - Ty Bailey | VP of Services
Feb. 6, 2025
5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.
We appreciate your feedback. - Ty Bailey | VP of Services
Jan. 27, 2025
The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.
We really appreciate your feedback! - Ty Bailey | VP of Services
Jan. 23, 2025
Our experiences with Recharge have been positive overall. Their support team is great and offers tips/suggestions that are super helpful. The app functionality is great and very user friendly.
We appreciate you taking the time to leave your feedback! - Ty Bailey | VP of Services
Nov. 22, 2024
Live chat with a member of the Recharge team helped resolve a customer issue quickly with Shop pay and subscriptions.
We appreciate the review! - Ty Bailey | VP of Services
Oct. 25, 2024
Very good and fast experience to check on the issue
We appreciate your review and feedback! - Ty Bailey | VP of Services
Oct. 2, 2024
I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!
Thank you so much for your review and feedback. - Ty Bailey | VP of Services