Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,042
chart
#1,984
All reviews
Review RSS Feed
Jan. 8, 2026
Really disappointing, almost laughable support team. I keep losing money and time responding to customer experience defects in the Recharge experience for gift redemption. Support team is generally lazy, lacking ownership, slow, and unresponsive. Can't tell if they don't know how to fix or perhaps care to fix the issue. My customers are rightly upset they can't redeem their gift subscription (some valued at $300+) and Recharge's response was essentially "it works some of the time but not all the time, and we can't replicate it, so we can't fix it." If you want to be left alone to deal with the wake left behind by a bad product, use Recharge.
I’m very sorry to hear about this experience. I understand how serious and stressful this situation is, especially when it impacts your customers and revenue. This is not the level of ownership or support we strive to provide. We want to review this issue in depth and ensure the right team engages directly with you to address it properly. A senior member of our team will reach out to follow up. Ty Bailey | VP of Services
Jan. 8, 2026
great help by Duska!
Thanks for the shoutout to Duska. I’m glad she was able to help and make the experience a positive one. Ty Bailey | VP of Services
Jan. 7, 2026
Thank you for the five-star rating. We appreciate your trust in Recharge. Ty Bailey | VP of Services
Jan. 6, 2026
Nikola was great! Really helpful and clear, resolved my problem.
Appreciate you calling out Nikola. I’m glad he was clear, helpful, and able to resolve the issue for you. Ty Bailey | VP of Services
Jan. 5, 2026
Great customer service and so helpful!
Thank you for the kind words. We’re glad our team could provide helpful and supportive service. Ty Bailey | VP of Services
Dec. 29, 2025
Great customer support! Yajaira was so kind and helped me understand a few issues. I've also had great support from Jose! Thank you guys!
Thanks for the wonderful feedback. I am glad Yajaira and Jose were able to support you and help clarify everything along the way. Ty Bailey | VP of Services
Dec. 24, 2025
Great customer service! A bit of some technical hiccups and , but overall fantastic. Wish that the email notifications had less HTML setup for customer notifications and it was easier to incorporate our branding - fonts, design, etc.
Thank you for the thoughtful review. I appreciate the honest feedback around notifications and branding and I am glad the customer service experience has been strong overall. Ty Bailey | VP of Services
Dec. 24, 2025
Great app. Duska was extremely helpful in solving a slight issue we had.
Appreciate the feedback. I am glad Duska was able to help resolve the issue and keep things running smoothly. Ty Bailey | VP of Services
Dec. 23, 2025
Quikly responded to my issue and fixed! Always nice to work with.
Thanks for the kind words. I am happy to hear your issue was resolved quickly and that the experience was a positive one. Ty Bailey | VP of Services
Dec. 22, 2025
Quick integration/on-boarding with amazing help and guidance from Vinse! We had a tight timeline and the whole team worked closely with us to ensure we got live on time. Easy to use and lots of customization available.
Thank you for sharing this experience. I am glad Vinse and the team were able to support a smooth and timely launch and provide the guidance you needed. Ty Bailey | VP of Services
Dec. 19, 2025
Thanks for the four-star review. We appreciate your feedback and will keep working to improve the experience. Ty Bailey | VP of Services
Dec. 18, 2025
Thank you for the five-star rating. We are grateful for your trust in Recharge. Ty Bailey | VP of Services
Dec. 17, 2025
It works well, need to understand small things that help like formatting files. The Help desk is great.
Appreciate your feedback. I am glad the platform is working well and that the help desk has been able to support you with the finer details. Ty Bailey | VP of Services
Dec. 16, 2025
Jaden W. Helped me get some things fixed up on the site! So grateful for Recharge making things simple to use for our customers and easy for our business! Definitely recommend.
Thank you for the thoughtful review. I am glad Jaden was able to help get everything sorted and that Recharge has been a good fit for both your customers and your team. Ty Bailey | VP of Services
Dec. 16, 2025
Thanks for the four-star review. We appreciate the feedback and are glad Recharge has been working well for you. Ty Bailey | VP of Services
Dec. 16, 2025
Thank you for the five-star rating. We appreciate your support and are happy to have you with us. Ty Bailey | VP of Services
Dec. 15, 2025
Nick from Eshop was awesome with helping us set up customer look for our subscription widget
Thank you for the great feedback! Ty Bailey | VP of Services
Dec. 11, 2025
Great customer support and always adding new features!
Appreciate your kind words. We’re happy to hear our customer support has been helpful and that you’re enjoying the steady stream of new features. - Ty Bailey | VP of Services
Dec. 11, 2025
Excellent customer service! Yajaira is very knowledgeable and responsive. Thank you for your world class customer service.
Thank you for the wonderful feedback. I’m glad Yajaira provided such knowledgeable and responsive support. We’ll make sure she sees your message. - Ty Bailey | VP of Services
Dec. 11, 2025
Thanks for the five-star rating. We appreciate your partnership with Recharge. - Ty Bailey | VP of Services