Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,042
chart
#1,984
All reviews
Review RSS Feed
Dec. 10, 2025
Great app, the team are always on hand for support too
Thank you for sharing this. I’m happy to know the app has been working well for you and that our team has been consistently available when you need support. Ty Bailey | VP of Services
Dec. 9, 2025
Recharge has lots of features and excellent tech support when you need it.
Thanks for the thoughtful review. I’m glad you’ve found the features valuable and that our tech support has been there when needed. Ty Bailey | VP of Services
Dec. 9, 2025
Thank you for the five stars. We’re glad to support your subscriptions. Ty Bailey | VP of Services
Dec. 9, 2025
The app works well, but unless you are expecting to gain a lot of subscribers very quickly, it will be expensive, since there is no tier for small businesses. It is extremely costly, and we need to find another solution as it has already cost us a lot of money.
Thank you for sharing this feedback. I’m sorry to hear that the cost has felt out of reach for your business. Our team is continually evaluating how our plans serve businesses of different sizes so we appreciate your feedback. We want our platform to support growth without becoming a burden. Our Services Team has reached out directly so we can learn more about your situation and talk through any options that might help in the meantime. We’d also like to make sure you have the clearest picture of available resources so you can choose the path that fits your business best. Thank you again for sharing your perspective. Your feedback matters to us. - Ty Bailey | VP of Services
Dec. 9, 2025
Die Integration der App verlief zwar nicht vollständig reibungslos, insbesondere im Hinblick auf den Import bestehender Abonnenten aus einer anderen App. Letztlich stellte sich jedoch heraus, dass es sich lediglich um ein Formatierungsproblem in Numbers handelte, wodurch der Import zunächst nicht funktionierte – kein technischer Bug der App. Eine weitere kleine Baustelle war die Verlinkung in Shopify, damit Kunden ihre Abonnements selbstständig bearbeiten können. Hier hat es etwas gedauert, bis eine passende Lösung gefunden wurde. Besonders hervorheben möchten wir die Unterstützung durch das Supportteam: Die Hilfe war äußerst schnell, geduldig und kompetent, sodass wir die App innerhalb von nur drei Tagen vollständig und ganz nach unseren Vorstellungen zum Laufen bringen konnten.
Thank you for this detailed feedback. I’m glad the support team was able to guide you through the formatting issue and help you get everything running the way you envisioned. It’s great to hear you were up and fully live within just a few days. Ty Bailey | VP of Services
Dec. 8, 2025
Amazing experience - Especially with Nick from e-Shop Genius. He helped me with a custom solution that I struggled with for DAYS... He fixed in in hours. Great guy, would recommend him and the software
Thank you for sharing this experience. I’m happy to hear Nick was able to solve something you had been working on for days and provide a custom solution that made a real difference. Ty Bailey | VP of Services
Dec. 8, 2025
Thanks for the five-star rating. We appreciate your trust in Recharge. Ty Bailey | VP of Services
Dec. 6, 2025
Jake was spot-on with the issue! thanks Jake!
Thank you for calling out Jake’s help. I’m glad he was able to identify and resolve your issue so quickly. Ty Bailey | VP of Services
Dec. 5, 2025
Great experience. Thanks!
Appreciate the kind words. Glad to hear your experience has been a positive one. Ty Bailey | VP of Services
Dec. 3, 2025
Thanks for your great rating. We’re happy Recharge has been working well for you. Ty Bailey | VP of Services
Dec. 3, 2025
Thank you for the five-star rating. We’re proud to support your business and appreciate your trust in Recharge. Ty Bailey | VP of Services
Dec. 2, 2025
The app works ok, but the support is terrible. I'm not sure you can get support that isn't an AI bot. We have an issue with double shipping charges and I can't get anywhere near a fix which is beyond frustrating. Their support bot just sends me to a solution that literally states it won't fix my specific problem.
Thank you for taking the time to share this. I’m sorry for the frustration you’ve been dealing with, especially when you’re trying to resolve an issue with double shipping charges. Feeling like you can’t reach a real person only adds to the stress, and that’s not the experience we want for you. Our human support team is always available through the in-app chat whenever an issue needs deeper troubleshooting or escalation. The automated assistant is there to help with quick questions, but you can always request to speak with an agent. Our Support Team has already reached out so we can assist with your current issue and work toward a resolution. We’ll also make sure you have clear guidance on how to reach an agent directly going forward. Thank you again for the candid feedback. We’re committed to helping you get this sorted. - Ty Bailey | VP of Services
Dec. 2, 2025
Appreciate the review. We’re happy to hear Recharge has been valuable and we’ll keep working to make the experience even better. Ty Bailey | VP of Services
Dec. 2, 2025
Thank you for the strong rating. We’re glad to have you as part of the Recharge community. Ty Bailey | VP of Services
Dec. 2, 2025
Thanks for the five-star rating. We appreciate your continued trust in Recharge. Ty Bailey | VP of Services
Dec. 1, 2025
The customer service is exceptional. I had an issue with my recharge widget that had me bounced between Shopify customer support and Recharge customer support, until I was connected with Thomas J from Recharge. He guided me step by step on what I needed to do to fix my problem and got it address in a very timely manner, and was very patient dealing with me. It feels good and makes me feel safe to know that I can speak to a knowledgable human being very quickly, as that is something not every app can offer.
Thank you for this detailed and thoughtful review. I’m thrilled Thomas was able to guide you through the fix and make the process clear and stress-free. We take pride in providing real, human support when it matters most, and I’m glad that came through in your experience. Ty Bailey | VP of Services
Dec. 1, 2025
I wish I could've accessed better support for this app. We opted to pay for the pro subscription vs the much cheaper $99 one on that basis, so we could get help with installation. 12 months in and a lot of wasted time and money later, we're cancelling the app $6k in the hole having not been able to get it working whatsoever.
Thank you for sharing this feedback. I’m sorry for the frustration you’ve experienced. It sounds like you weren’t able to get the support you were expecting, and that alone can make setup feel overwhelming. While we weren’t able to find any past conversations from your store, it’s clear something got in the way of getting help when you needed it. Our support team is always available through the in-app chat, and we’re here to guide merchants through installation whenever they reach out. We want to understand exactly what happened. Joel Pednaud (Director of Support) is reaching out to learn where things broke down and to talk through how we can make this right. Thank you again for being candid with us. Your experience matters and we’re committed to addressing it fully. - Ty Bailey | VP of Services
Nov. 29, 2025
Appreciate the five-star rating. We’re proud to support your subscriptions and grateful for your partnership. Ty Bailey | VP of Services