Recharge Subscriptions App
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Thank you for taking the time to leave a review, La Republica Superfoods. We're glad you've had some positive experiences, but we also know 3 stars means there's room for us to do better. We'd love to hear more about what could be improved. Please don't hesitate to reach out to our support team and we'll do our best to address whatever is falling short for you.
Thank you for the 5 stars, CigarClub.com! We really appreciate your support and are glad to be part of your subscription business. We're here whenever you need us!
Made the mistake of moving away from recharge at the start of the year. Couldn't get back quickly enough. Recharge are the best at what they do!
Welcome back! We're so glad you found your way back to us, and we truly appreciate you sharing that. We'll keep working hard to be worth it. Thank you for the kind words and the 5 stars!
Thank you for the 5 stars, BioTrustDev! We're grateful for your support and happy to have you with us. Don't hesitate to reach out anytime you need assistance!
Onboarding was really easy and great!
Easy and great onboarding is exactly the experience we aim to create from day one! So glad it landed that way for you. Welcome to Recharge and thank you for the kind words!
Thank you for the 5 stars, KNESKO! We truly appreciate your support and are glad to be part of your subscription business. We're here whenever you need us!
Was able to use live chat to be able to clarify what had happened on a customers account where three accidental charges were triggered. An explanation was given so I now feel able to go back to the customer
Really glad we were able to give you a clear picture of what happened on that customer account. Understanding the why is just as important as the fix, especially when you need to follow up with a customer yourself. Thank you for reaching out and for the kind review!
Fast and great communication
Fast and great communication - two things we truly care about. Thank you for noticing and for taking the time to share! We appreciate the 5 stars.
Thank you for the 5 stars, Kerotin! We're really glad to have you with us and appreciate your support. Reach out anytime you need anything!
Everything works completly fine, and if it dont.... support helps and fixes the problem for you on the same day. incredible. so happy with you
This review genuinely made us smile! Same day resolution is the goal and we're so happy to hear that's been your experience. Thank you for the enthusiastic feedback and for being such a happy Recharge customer!
Yajaira, was very helpful. Thank you so much!
Thank you! We'll pass your appreciation along to Yajaira. Really glad she was able to help and that the experience was a positive one. We appreciate you taking the time to share!
Great customer service! My guy Jack G went over and above even on a time crunch to get me the help I needed with the widget configuration that I missed. He was professional and helpful. Thanks Jack!
Going above and beyond on a time crunch is exactly the kind of support we want every merchant to experience, and it sounds like Jack G delivered just that. We're really glad he was able to get your widget configuration sorted out quickly and professionally. We'll make sure he sees this review. Thank you so much for sharing!
Great customer service from Thomas!
Thank you! Great customer service starts with great people, and Thomas is a wonderful example of that. We'll make sure he hears about this. We appreciate the kind words and the 5 stars!
I am really upset and want to share our experience as a Recharge customer. We are a small annual subscription business that migrated to Recharge from another payment provider in September 2025, expecting the platform to handle our recurring billing reliably. Instead, we have experienced what we believe is the most damaging vendor relationship in our company's history. Within weeks of our migration, our renewal success rate collapsed dramatically. In our experience, customer cards that had previously been processing without issue began failing at significant rates, with new decline codes appearing that we had never seen before in our years of using a different platform. We escalated the issue through Recharge's support channels in December 2025 and spent over four months working through their team trying to get answers. During that time, the failures continued and our business absorbed real financial losses. We engaged our payment processor's support team directly to investigate, and in our experience the technical findings they ultimately provided pointed to integration-layer issues that we believe Recharge had the operational ability to address far sooner than they did. In our experience, the situation has gotten worse rather than better. We think the most concerning part is what we observed about how Recharge responded once they understood the scope. They paused our payment processing while we worked through escalation, but we are not aware of any communication from Recharge to their broader merchant base about the underlying issue. To our knowledge, they have continued to operate the same integration for other merchants and have publicly announced new enterprise customer migrations onto the same infrastructure. They have failed to make it right for us by acknowledging the harm, by providing meaningful remediation, or by communicating transparently with their broader customer base about an issue that we believe affects more than just us. We share this because we think other merchants evaluating Recharge or already on the platform deserve to hear an honest customer experience. If you have had similar experiences as a Recharge customer, we would be interested to know.
Thank you for taking the time to share this, and we're truly sorry to hear about the experience your business has had. What you've described is serious, and we don't take it lightly. We understand how damaging billing reliability issues can be for a small business, and we genuinely want to make this right. Please reach out to us directly so we can connect you with the right team to review your situation thoroughly. We are committed to understanding what happened and finding a path forward with you.
Thank you Malik for telling me how to create the new sebscription widget so we can change the default subscription type for specific products. This makes a big difference in the way we present our products to our customers. Appreciate the quick and thorough assistance!
Thank you for taking the time to share this! The subscription widget configuration can make a real difference in how products are presented, and we're glad Malik was able to walk you through it clearly and quickly. We'll pass along your appreciation. Thank you for the kind words!
Thank you for the 5 stars, Biomel! We really appreciate your support and are glad to be powering your subscriptions. We're here whenever you need us!
So much better than our previous platform. Support is quick, helpful, and responsive (s/o to Darius)!
Love hearing this! A smooth transition and better day to day support is exactly what we aim to deliver, and shoutout to Darius for representing the team so well. We'll be sure to pass that along to him. Thank you for the review and for making the switch!
Jovana T was a massive help to me sorting a recurring order out that hadn't processed properly. The live chat assistance is invaluable.
So glad Jovana was able to get that recurring order sorted out for you! Live chat is one of our favorite ways to connect with merchants quickly, and it's great to hear it delivered for you. We'll make sure Jovana sees this. Thank you for the kind words!
Sterling and the team were amazing sorting out a challenge we were having.
Thank you for this! Challenges are always easier to work through with the right team in your corner, and we're really glad Sterling and the team were able to sort things out for you. We appreciate you sharing your experience and the 5 stars!
So Jaden with the Recharge Technical Support really helped me today. He helped me out with a bunch of questions I had for my store and helped me with my subscription widget as well as my post-purchase upsells and cross-sells. I don't want to spend the $500 to get all I need, is Recharge bundles for my bundles to be on subscription. I really need help with that, and I hope we can get this figured out. I have to say, Jaden helped so much, and Recharge, I'm a customer for life. You guys are great, and I really appreciate it working with you guys.
Thank you so much for this wonderful review! Jaden will be so happy to hear that his support made such an impact. We'll absolutely pass your kind words along to him. On the bundles question, we completely understand how important that functionality is, and we'd love to help find the right path forward for your store. Please don't hesitate to reach back out to our support team and we'll do our best to work through the options with you. Thank you for being a Recharge customer!
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