Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,847
chart
#2,006
All reviews
Rating Breakdown
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July 10, 2024
We had been dealing with the unfortunately complicated conversion between Shopify and Recharge. We really didn't want to change anything, but we basically had no choice but to convert. Already the recent price increases makes Recharge inaccessible for small businesses, but it was like we had no choice. Dealing with Recharge support was super confusing, as they were talking to us like we were developers (when that's really not the case and we asked them to explain things in plain English/layman's terms). It sounded like it would be super easy, but in reality, it wasn't. When we ran into troubles and our website stopped working properly, Recharge luckily referred us to Nick at e-shop Genius. This 5-star review is only for Nick and his work. He helped us fix the website super quickly and got everything back on track seamlessly. He is responsive, expeditious, and friendly. We couldn't have done it without him!
We appreciate you taking the time to leave a review of your experience with Recharge! - Ty Bailey | VP of Services
July 9, 2024
Fast customer service. Randy was very helpful!
Thank you for the five stars! - Ty Bailey | VP of Services
July 8, 2024
Kick ass service. Loved it
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
July 8, 2024
Irving was so fast to respond and resolved my issue quickly!
Thank you so much for your review! - Ty Bailey | VP of Services
July 8, 2024
Parfait ! Retour rapide
We appreciate your review! - Ty Bailey | VP of Services
July 5, 2024
Thank you so much for your review! - Ty Bailey | VP of Services
July 4, 2024
Eduardo M really went above and beyond on the support for me, his help saved me so much stress and i cannot thank him enough! He is a super hero!
We appreciate you taking the time to leave a review - and for the shout out to Eduardo! - Ty Bailey | VP of Services
July 3, 2024
Thank you so much for the five star review! - Ty Bailey | VP of Services
July 3, 2024
They are great to work with, we have been with them probably since the beginning of time (2017) and we have no plans of moving away from them! Best in the business and always very helpful!
Thank you so much for the five star review - and for your partnership through the years! - Ty Bailey | VP of Services
July 3, 2024
Ola helped me so much but resolving my technical problems in a very quick manner. I appreciate the assistance!
We appreciate your review! - Ty Bailey | VP of Services
June 30, 2024
Costumer support is top-notch!
Thank you so much for the shout out to our hardworking support team! - Ty Bailey | VP of Services
June 28, 2024
Kiki was awesome! Very thorough and friendly!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
June 26, 2024
Jenalyn got my problem solved really quickly — super glad to have switched over to ReCharge. My subscriptions are so much easier to manage now.
We appreciate your five star review - and the shout out to Jenalyn! - Ty Bailey | VP of Services
June 27, 2024
I have a great experience with Recharge. Despite a short timeframe for our launch, Vinse Ridenour and the team responded to my questions very quickly. Highly recommended!
We appreciate you sharing your experience! - Ty Bailey | VP of Services
June 25, 2024
Bryan Nguyen was amazing! Super helpful and was able to help every step of the way!! So happy that I chose Recharge!
Thank you so much for your review - and the shout out to Bryan! - Ty Bailey | VP of Services
June 25, 2024
Customer Support was excellent and we are a new client of recharge. My direct contact was Mallory C at recharge and she was professional, helpful, courteous and fast. Having spent time with other support services from other companies, Mallory's customer care really stood out. She addressed the situation expertly and quickly and kept me constantly updated on the progress of my ticket. Mallory also flawlessly reported back to me in a timely fashion on specific developments as she promised. Promises made were promises kept. I am completely satisfied (and impressed) by the service I received and I give my highest commendation to Mallory.
We appreciate you taking the time to leave a review - and for the fantastic shout out to Mallory! - Ty Bailey | VP of Services
June 25, 2024
So far very very happy with Recharge. Not only with the app itself, the functionality and how clean and simple everything is but mainly with the help and support I received from their team, mainly Vinse Ridenour who was there helping us get set up and launched every step of the way. There was never a question or issue that was not addressed and solved immediately. Very excited to see what recharge does for out business.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
June 24, 2024
Recharge support is fantastic. We were will a smaller subscription management company prior and it might be days before we heard back from them. Recharge does a great job at prioritizing support tickets and replying promptly, even to low level issues.
We appreciate your feedback! - Ty Bailey | VP of Services
June 24, 2024
their customer service team (namely Kiki) went outside of their scope to provide assistance for our website. truly appreciative!
Thank you for the shout out to the Support crew - especially Kiki! - Ty Bailey | VP of Services
June 24, 2024
Great bot (which is rare). Turned over to quality customer support quickly. Very satisfied with the experience.
We appreciate the five star review! - Ty Bailey | VP of Services