Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,847
chart
#2,026
All reviews
Rating Breakdown
Review RSS Feed
June 24, 2024
Great bot (which is rare). Turned over to quality customer support quickly. Very satisfied with the experience.
We appreciate the five star review! - Ty Bailey | VP of Services
June 20, 2024
We appreciate the five star review! - Ty Bailey | VP of Services
June 17, 2024
Thank you for the five star review! - Ty Bailey | VP of Services
June 17, 2024
Great support from Juan C. with great explanations. Quick replies and very good advice on the technical part. I totally recommend :)
Thank you for the five star review - and the shout out to Juan! - Ty Bailey | VP of Services
June 16, 2024
Great app and super helpful team! Would recommend.
Using app
Almost 4 years
Total reviews
1
Average rating
5.0
We appreciate your kind words and review. - Ty Bailey | VP of Services
June 16, 2024
Issue resolved with customer support.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
June 18, 2024
Pending
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. - Ty Bailey | VP of Services
June 12, 2024
I do not want to give this app the 5 stars as I was really frustrated with the very messy conversion process that was forced on me by Recharge and Shopify. However, the 5 stars are solely for Nick, from the e-shop Genius, (as I don’t know where else to leave the review) who really saved this project for me. We had custom code that changed the way my site functioned and Nick was very considerate in understanding all the frustrations and was very helpful in providing specific guidance in order to get to solutions. He even got on a call with me to take time to understand the issues. Working him with was very easy, and I will without a doubt work with him again for other tasks. The new pricing of the app does not justify the service imo esp for my small business, but I have no choice and they know it. However, Nick has helped me work through the errors and has been a lifesaver!
We appreciate you taking the time to leave your feedback. - Ty Bailey | VP of Services
June 11, 2024
I've been using the Recharge Subscriptions app for our business, and it has been an absolute game-changer. The seamless integration with Shopify and the intuitive user interface make managing subscriptions incredibly easy. The app's robust features allow me to customize subscription plans, automate recurring payments, and provide a top-notch experience for my customers. The support team is exceptional, always quick to respond and resolve any issues. Thanks to Recharge, my business has seen a significant increase in customer retention and satisfaction. I highly recommend this app to anyone looking to streamline their subscription management process!
Thank you so much for taking the time to leave a review! - Ty Bailey | VP of Services
June 11, 2024
Support team responds quickly and helpfully, and new features are regularly added, making it even better for merchants.
We appreciate your review! - Ty Bailey | VP of Services
June 7, 2024
Great customer support!
We appreciate your review! - Ty Bailey | VP of Services
June 7, 2024
Recharge has been a game-changer for our Shopify store! Setting up product subscriptions was a breeze, and our customers love the convenience of receiving their favorite items at regular intervals. The interface is user-friendly, making it easy to manage subscriptions and customize intervals to fit our needs. Plus, their customer service is top-notch—responsive, helpful, and always ready to assist with any questions. Highly recommend Recharge for any business looking to add a subscription model!
Thank you so much for your feedback and five star review! - Ty Bailey | VP of Services
June 4, 2024
Problems are always resolved in a timely manner. Questions answered within 24 hours. Always had a pleasant experience since 2016!
We appreciate you taking the time to leave a review of your experience with us! - Ty Bailey | VP of Services
June 4, 2024
Great help, quick response time. Thanks team!
Thank you for your review! - Ty Bailey | VP of Services
June 3, 2024
Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!
We appreciate your review and the shout out to Nena! - Ty Bailey | VP of Services
June 3, 2024
Absolute necessity for any subscription business. Really good technical support (shoutout to Bryan Nguyen!)
Thank you for your review and the shout out to Bryan! - Ty Bailey | VP of Services
June 2, 2024
I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns. - Ty Bailey | VP of Services
May 31, 2024
Nikola C. from Technical Support was super helpful. Very happy with Recharge.
Thank you for the review - and the shout out to Nikola! - Ty Bailey | VP of Services
May 29, 2024
The rep Matt Ammirati was very efficient and helpful. Great customer service experience!
We appreciate you taking the time to leave a review. - Ty Bailey | VP of Services
May 29, 2024
I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.
Thank you for your review - and the shout out to Elijah! - Ty Bailey | VP of Services