Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,987
chart
#2,137
All reviews
Review RSS Feed
Oct. 21, 2025
Thank you for the five-star rating. We appreciate your support and confidence in Recharge. Ty Bailey | VP of Services
Oct. 21, 2025
Just here to say that Jaden W was extremely helpful in solving a problem for me. Often I reach out to tech customer service chats who don't help and I end up solving the problem myself using them as a sound board. Jaden helped solve my problem and also suggested a helpful change in our account without prompt. Something he found and took upon himself to suggest. Much appreciated! Love a tech product with good customer service, unbeatable.
This is such a great review. I’m thrilled to hear Jaden not only resolved your issue but also took the initiative to suggest helpful improvements. That’s exactly the level of service we aim to deliver. Ty Bailey | VP of Services
Oct. 21, 2025
Very helpful, walked me through the setup I needed help with.
Appreciate your note. I’m happy to hear our team was able to walk you through your setup and make the process clear. Ty Bailey | VP of Services
Oct. 21, 2025
Renata always help me with everything I need..
Thanks for calling out Renata. I’m glad she continues to provide the help and reliability you need. Ty Bailey | VP of Services
Oct. 20, 2025
It was a great experience, the support is attentive, quick to respond, did a great job helping us set up the store, and were great about helping us navigate our slightly more complicated migration than it would have been for a new store. Patient, understanding and valuable help.
Thank you for this thoughtful feedback. I’m glad our team was patient, responsive, and able to guide you through your setup. We really appreciate you sharing your experience. Ty Bailey | VP of Services
Oct. 20, 2025
Title: Extremely Complex Setup, Poor Experience, and Not Worth the Cost Review: We had very high expectations for ReCharge when we installed it back in May. Unfortunately, the onboarding process was extremely long and unnecessarily complicated. The setup required multiple adjustments, and despite their assurance that it would be easy to implement, it turned out to be one of the most difficult and time-consuming integrations we’ve ever done on Shopify. We ended up paying for several months without being able to use it properly — only one or two months of partial use — which represented not only a significant financial cost but also a large investment of our internal team’s time and effort. In the end, the platform felt overly complex for the limited benefits it offered. We later switched to another subscription app (Loop), which was implemented in half the time, at a lower cost, and offered even more functionality and better support. We are extremely disappointed with this experience and feel that the value received does not justify the cost. We strongly believe a refund should be considered given the time, effort, and resources invested without any meaningful outcome.
I’m sorry to hear about your experience. I completely understand how frustrating this must have been. This isn’t the outcome we want for our merchants. I will be working alongside my team to understand what went wrong and explore how we can make it right. Ty Bailey | VP of Services
Oct. 20, 2025
Thank you for the five stars. We’re glad to know Recharge has been serving you well. Ty Bailey | VP of Services
Oct. 20, 2025
Thanks for the strong rating. We’re happy to have you with us and appreciate your partnership. Ty Bailey | VP of Services
Oct. 20, 2025
Thank you for the five stars. We appreciate your trust and support. Ty Bailey | VP of Services
Oct. 17, 2025
Unreliable software. Recharge used to work well for our store without issue, but recently we've had nothing but software bugs and hassles where our customers are charged shipping when it should be free. You should look for a more reliable subscription management option.
I appreciate you sharing this feedback and I’m sorry for the trouble you’ve experienced. We’re reviewing the issues you described to identify what went wrong and how we can make it right. A member of our team will be in touch to help address your concerns. Ty Bailey | VP of Services
Oct. 17, 2025
Great service very quick to answer any problems
Thanks for the review. I’m happy to hear our team was able to respond quickly and help resolve your questions. Ty Bailey | VP of Services
Oct. 17, 2025
Efficient support team
Appreciate the feedback. I’m glad our support team provided quick and efficient assistance. Ty Bailey | VP of Services
Oct. 16, 2025
Thank you for the rating. We’re proud to help power your subscriptions. Ty Bailey | VP of Services
Oct. 16, 2025
Thanks for the five-star rating. We’re grateful for your support and happy to have you with us. Ty Bailey | VP of Services
Oct. 20, 2025
Thomas J was to the point and so helpful! Great customer service! Update: Just had another wonderful customer service experience with Pierre! We love Recharge!
I’m glad Thomas was able to help so effectively. Thank you for recognizing his great customer service and taking the time to share it. Ty Bailey | VP of Services
Oct. 15, 2025
quick response. No need to describe issues in detail, they already know what we mean and resolve the issue/question on time
Thank you for sharing this. It’s great to hear the team could resolve your issue quickly and anticipate what you needed. Ty Bailey | VP of Services
Oct. 15, 2025
Jaden W - Number 1
Appreciate the energy in this review. Jaden will be thrilled to see your shoutout. Thank you for taking the time to recognize his help. Ty Bailey | VP of Services
Oct. 15, 2025
Resolved my issue ASAP
Thanks for the quick note and the five stars! I’m happy to hear your issue was resolved right away. Ty Bailey | VP of Services
Oct. 15, 2025
Amazing app with very cool and helpful team. Jake Walsh helped us to resolve the problem very fast via live-chat and email. He was very helpful and responsive. Thank you!
Thank you for the kind words. Jake will be so happy to hear this. I’m glad he was able to get everything sorted quickly and keep communication clear and friendly. Ty Bailey | VP of Services
Oct. 14, 2025
Good for loyalty and rewards programs. Some limitations based on what you're trying to use it for, but the Recharge team is always making upgrades. Customer service is on point, always helping out when we need it.
Appreciate your honest feedback. It’s great to hear that Recharge has been valuable for your loyalty and rewards programs. We’re always working to improve functionality and I’m glad our support team has been there to help along the way. Ty Bailey | VP of Services