Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,848
chart
#2,026
All reviews
Rating Breakdown
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May 29, 2024
I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.
Thank you for your review - and the shout out to Elijah! - Ty Bailey | VP of Services
May 27, 2024
Great service from Nena! Quick and efficient, and very co-operative.
Glad to hear about your positive experience! Thank you for your review. - Ty Bailey | VP of Services
May 25, 2024
great and fast customer service!
Thank you for your five star review! - Ty Bailey | VP of Services
May 24, 2024
Tech support is excellent, Juan C. Helped me today and solved my issue very quickly. Raw Wild Dog Food
We appreciate your review - and the shout out to Juan! - Ty Bailey | VP of Services
May 23, 2024
We have been using Recharge for 2 years and we are very happy with it, Recharge is really great app for subscription management. It provides almost all tools for you to customize the experience and has support for password-less login which can useful when you need it. In addition to being a great app we like their customer service a lot, when we needed help very first time Irving O helped us carefully and we could be able to resolve the problem in a couple of hours!
Thank you so much for taking the time to leave your feedback! - Ty Bailey | VP of Services
May 23, 2024
Very helpful thank you
We appreciate the five star review! - Ty Bailey | VP of Services
May 21, 2024
We migrated from Recharge to Yotpo Subscriptions last year, and realized pretty quickly the mistake we had made. We are now back at Rechage, and excited to see all the new products and features they are rolling out! Jairus at Recharge was especially helpful during the migration process. He clearly explained each step of the process and walked us step by step through a successful migration back to Recharge. Very happy to be back at Recharge!
Very glad to hear about your positive experience. Appreciate the shout out to Jairus! - Ty Bailey | VP of Services
May 21, 2024
Another victim of enshittification. Recharge increased monthly prices from zero to $100 and ruined what was a solid service.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
May 21, 2024
Solid reliable app, lots of features that help keep customers happy plus excellent, responsive technical support.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
May 20, 2024
Currently having a poor experience trying to reach a salesperson to help with my pricing plan. I sent an email inquiry 7 days ago but no one has replied to me. I like the product but customer service seems to be going down which is frustrating.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns. - Ty Bailey | VP of Services
May 20, 2024
Customer support is extremely difficult and does not provide a valid solution or answer any follow-up questions regarding the issues we are facing. While the supports response time is good the issue is with the content as the issue is not resolved and is affecting the bottom line of the business. The email thread with the support is a mile long and we have still not been able to get a meaningful solution or any feedback of proposed time to resolution. Being a SaaS solution there is no escalation option in a traditional sense to a process business owner that would take our issue seriously.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns. - Ty Bailey | VP of Services
May 17, 2024
The app and the service is probably the best in the market. It works really well and the setup is very easy. We are using it from years and we've never had a several issue. But the best is the technical support: very skilled, and they are so fast to respond to every request! This is a very crucial aspect to consider when implementing a business critical solution like this one. We're really satisfied with Recharge!
We appreciate your feedback & review! - Ty Bailey | VP of Services
May 16, 2024
The best in the business for eComm whether small or big business on Shopify.
We appreciate your review. - Ty Bailey | VP of Services
May 16, 2024
Great support team (shoutout Irving!), works well, key to our business.
Thank you for the review - and the shout out to Irving! - Ty Bailey | VP of Services
May 15, 2024
Customer support is superb which for me is very important!
Thank you for the shout out! - Ty Bailey | VP of Services
May 15, 2024
Very good app for subscriptions and well integrated with Shopify!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
May 14, 2024
Matt was very helpful
Thank you so much for the shout out to Matt! - Ty Bailey | VP of Services
May 11, 2024
Impossible to cancel, unauthorized charges reoccur every month, any attempt to sto failed, had to escalate with Shopify, hopefully that would work
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns. - Ty Bailey | VP of Services
May 11, 2024
We have recently transitioned to Recharge and everything has been going great thus far. Vinse helped guide us through the migration process very smoothly. Two thumbs up :)
Thank you for leaving a review of your experience! - Ty Bailey | VP of Services