Recharge Subscriptions App
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Wonderful service and excellent customer support. Very helpful, responsive, and clear in communication.
Thank you for the feedback. I’m glad the team has been helpful to you. Ty Bailey | VP of Services
Great customer service and platform
Thanks for the feedback. I’m glad you’re enjoying both the platform and the customer service experience. Ty Bailey | VP of Services
Thank you for the five-star rating. We appreciate your support. Ty Bailey | VP of Services
Great Support from the team during setup, launch, and post launch. Everything works perfectly!
This is great to hear. I’m glad the team supported you through setup and that everything is running smoothly. Ty Bailey | VP of Services
Sterling was very knowledgeable and helped me figure out my issue quickly and efficiently
Thank you for sharing this. I’m glad Sterling was able to quickly and efficiently help you resolve your issue. Ty Bailey | VP of Services
Thanks for the strong rating. We’re grateful to support your business. Ty Bailey | VP of Services
Thank you for the five stars. We appreciate your continued trust in Recharge. Ty Bailey | VP of Services
she was great! so helpful duska's the best xx
Appreciate the kind words about Duska. I’m glad she was so helpful and made a positive impact. Ty Bailey | VP of Services
Great service coming from this app!!
Appreciate the feedback. I’m glad you’ve had a great service experience with Recharge. Ty Bailey | VP of Services
This app is insanely well built. We transitioned from BOLD subscription app (which was not ideal to be using in the first place) to Recharge. The migrations team is very knowledgeable. Setup is seriously the easiest I've ever seen. And cancelation prevention works incredibly well right off the bat with their AI. Highly suggest.
This is fantastic to hear. I’m glad the migration experience was smooth and that the platform and features are delivering value right away. Ty Bailey | VP of Services
Thank you for the five-star rating. We appreciate your partnership. Ty Bailey | VP of Services
Super helpful in resolving some issues that came up. Couldn't be happier with the support team. Thank you.
Thank you for the kind words. I’m glad our team was able to resolve the issues and provide a great experience. Ty Bailey | VP of Services
great app and great customer service!
Appreciate the feedback. I’m glad you’re enjoying both the app and the support experience. Ty Bailey | VP of Services
Thank you for the five-star rating. We appreciate your trust in Recharge. Ty Bailey | VP of Services
Thanks for the strong rating. We’re happy to support your subscription program. Ty Bailey | VP of Services
Fantastic app and amazin prompt support via chat.
Thank you for the kind words. I’m glad you’ve had a great experience with both the app and our chat support. Ty Bailey | VP of Services
Started using this app many years ago when they had fair pricing. Now we are locked into them since we cannot easily move subscribers, and they have massively raised prices while doing nothing. Their fees amount to over 10% of our recurring revenue, and that is on top of the merchant fees we pay because Recharge, even though they bill like a merchant account, you still need a separate merchant account that will bill you more. Do not make the mistake of using a company like ReCharge that will just keep raising prices on legacy customers once they know they have you trapped.
It’s always a great feeling when a support experience actually feels... supportive. Matt nailed the two most important parts of customer service: technical competence and persistence. Thanks!
Thank you for this thoughtful note. I’m glad Matt demonstrated both expertise and persistence to get things resolved for you. Ty Bailey | VP of Services
Yajaira T. helped me out with some important things when i needed customer service. She deserves 5 stars, however Recharge is not providing the assistance and guidance we expected for customers that are paying the full Plus plan during critical moments
Thank you for the honest feedback. I’m glad Yajaira was able to support you, and I hear your concerns around broader guidance during critical moments. We take that seriously and will continue working to improve the experience. Ty Bailey | VP of Services
Customer service is always helpful!
Thank you for the five-star rating. We appreciate your support. Ty Bailey | VP of Services
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