Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,848
chart
#2,026
All reviews
Rating Breakdown
Review RSS Feed
May 9, 2024
Working with Recharge has been great. Straightforward and easy to pick-up, everyone we have worked with has been extremely helpful in getting us on our feet and running.
Thank you for your five star review! - Ty Bailey | VP of Services
May 9, 2024
Excellent customer service - nice not to talk to a bot!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
May 8, 2024
I made a unique request and received impeccable service. Thank you.
Thank you for your review! - Ty Bailey | VP of Services
May 8, 2024
The Recharge services my shopify store uses are ONLY automated services, and for years they only charged ~$40/month. In 2024 they have bumped it up almost $100 MORE a month for same AUTOMATED services. Holding their customers hostage as migrating to another program would be timely and annoyingly difficult.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
May 7, 2024
The communication and customer service experience were extremely disappointing. I received only one email notifying me of a steep price increase to $99 per month. When I contacted Customer Service about being overcharged, they showed little concern for my dissatisfaction, even though the initial notification email had ended up in my spam folder. It's surprising that Recharge wasn't more proactive in communicating such significant pricing changes. A banner pop-up or multiple communication channels would have been more effective in ensuring customers were aware of the new pricing. Overall, a disappointing experience.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
May 7, 2024
Recharge Support is very good!
We appreciate your review! - Ty Bailey | VP of Services
May 6, 2024
App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.
Thank you for taking the time to leave your feedback. I have reviewed your experience with my team. - Ty Bailey | VP of Services
May 3, 2024
Convenient way to manage subscriptions for customers and increase business opportunities. Customer support has also been great so far!
We appreciate the review! - Ty Bailey | VP of Services
May 3, 2024
Great support team, the app is best in class for shopify and the account managers are really helpful with helping you configure, scale and optimise your subscription plans
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
May 2, 2024
Really easy to use and integrate tool. Vincent from the support team was a key piece to make webhooks work.
We appreciate your review and the shout out to Vinse! - Ty Bailey | VP of Services
May 2, 2024
We appreciate the five star review! - Ty Bailey | VP of Services
May 1, 2024
Everything about Recharge is a class act. I used them while my business was active, and had a great experience setting up subscriptions and collecting recurring revenue from customers. Very simple and easy to use. I did end up having to close my account and worked with Bryan Nguyen who was a HUGE help and support with getting some charges reversed. It's very rare in the SaaS world to get refunded for anything, and Recharge made me feel like a valued customer by taking care of that for me. All in all, great app, great support. I'll be back if I ever open a product-based business again!
We are very happy to hear about your positive experience. Thank you for the review - and the amazing shout out to Bryan! - Ty Bailey | VP of Services
May 1, 2024
We had a great experience with Jairus Streight, he was super supportive, and our onboarding process was smooth. I would highly recommend Jairus as your onboarding manager.
April 30, 2024
atrocious support - critical live issue relating to dynamic pricing and workflows - fobbed off to help guides with no real understanding (or care) to resolve the problem. no chat transcript sent after call closed - subsequent requests were passed to original ticket
April 26, 2024
Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."
Using app
Almost 4 years
Total reviews
2
Average rating
5.0
We appreciate you taking the time to leave a review about your experience! - Ty Bailey | VP of Services
April 26, 2024
Massively increased their prices! I am only a small coffee roastery. Went from paying about $2 a month based on how much I was selling to over $100 per month! I was given some warning to be fair, but it takes a while to update your web site. Plenty of other subscription services that don't charge the little guys anywhere near this (most are free to a point), so will be switching over ASAP!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
April 23, 2024
We have been using Recharge since September 2022 and are quite happy with it. Starting subscription business has definately been a great addition to our business. The app is working well. Its my impression that Recharge works continuesly to develop new functionality and improve performance, which is also important for us. Customer services are always very helpful and usually fast to reply. Now with European opening hours its even better. Thanks Nena for your help today.
Thank you for the five star review and all of your feedback! - Ty Bailey | VP of Services