Recharge Subscriptions App

Thanks for sharing your feedback. We appreciate your trust and partnership with Recharge. Ty Bailey | VP of Services

Thank you for the review. I’m happy to know our customer service team provided helpful support. Ty Bailey | VP of Services

Thank you for your strong rating. We’re grateful for your partnership and support. Ty Bailey | VP of Services

Appreciate the five stars. We’re proud to have you as part of the Recharge community. Ty Bailey | VP of Services

Thank you for the review. I’m glad Ola was able to assist you quickly and effectively through chat. Ty Bailey | VP of Services

I am sorry for the stress and extra work this has caused. We should have taken ownership of helping you fix this quickly, regardless of where the charge was captured. We also should have offered practical paths to resolve hundreds of orders at once rather than pointing you back and forth. I am sorry we did not do that from the start and am ensuring that the lesson is learned. To rectify this situation, Joel Pednaud (Director of Services) has already reached out to you, both to assist but also to get your unique perspective outside of the ticket itself. What we have seen on our side for your current state: • Your shipping in Recharge is configured to pull rates dynamically from Shopify when charges are created • Shopify did not return a shipping rate for those orders • Because no fallback rate was set, a previously saved Shopify rate was applied To resolve this, we can: • Provide a clean export listing every affected order and refund amount • Help facilitate bulk credits or gift cards if refunds aren’t possible through your gateway • Have a specialist guide you through the process until all customers are made whole You have been a customer for years and we are grateful for your patience as we work through this together. One of our team members has followed up with you to discuss the next steps in making this right. - Ty Bailey | VP of Services

Thank you for sharing your experience. We’re glad to know Recharge has been easy to use and that our customer service team has been helpful. Ty Bailey | VP of Services

Appreciate you recognizing Jaden’s work. I’m glad he could provide a quick and effective solution. Ty Bailey | VP of Services

Thanks for the kind words. We’re happy to hear you’ve had a great experience with both the integration and our customer service. Ty Bailey | VP of Services

Thank you for the five-star rating. We appreciate your continued trust in Recharge. Ty Bailey | VP of Services

Thank you for the five stars. We’re proud to support your business and appreciate your confidence in Recharge. Ty Bailey | VP of Services

Thanks for the strong rating. We appreciate your trust and partnership. Ty Bailey | VP of Services

Thank you for sharing this. I’m glad to hear our team has consistently responded quickly and provided excellent support. Ty Bailey | VP of Services

Thank you for the five stars. We’re grateful for your support and happy to have you with us. Ty Bailey | VP of Services

Appreciate the thoughtful review. I’m glad the team went the extra mile to provide support when it was needed most. We’ll make sure they see your feedback. Ty Bailey | VP of Services

Thanks for the great rating. We’re proud to support your subscriptions and appreciate your trust in Recharge. Ty Bailey | VP of Services

Thank you for the five-star rating. We’re happy to have you as part of the Recharge community. Ty Bailey | VP of Services

Really appreciate your detailed review. I’m glad Vinse made your migration process so smooth and that the project management tools and communication helped everything stay on track. Ty Bailey | VP of Services

Thank you for this kind feedback. It’s great to hear you’ve had a strong experience with Recharge over the years and that our support team continues to provide quick and knowledgeable help. Ty Bailey | VP of Services

Thank you for the five stars. We’re happy to have you as part of the Recharge community. Ty Bailey | VP of Services