Sincerely Sarah Jane review for Recharge Subscriptions App
Nov. 4, 2025
I would not use this app. They push updates and create really critical bugs that create extremely negative experiences and then don't take accountability for it. I've had this app for 3 years and have had a number of issues. Most recently they pushed an updated and grabbed the wrong shipping profile information, accidentally charging almost 800 customers shipping on a free shipping product. Then told me it wasn't them and they weren't responsible for it/took no accountability. I had to figure out a solution to manually credit every single order and there is still not a fix. We cannot wait to change companies to one that is more reliable.
Store
Sincerely Sarah Jane
Using app
Over 3 years
I am sorry for the stress and extra work this has caused. We should have taken ownership of helping you fix this quickly, regardless of where the charge was captured. We also should have offered practical paths to resolve hundreds of orders at once rather than pointing you back and forth. I am sorry we did not do that from the start and am ensuring that the lesson is learned. To rectify this situation, Joel Pednaud (Director of Services) has already reached out to you, both to assist but also to get your unique perspective outside of the ticket itself. What we have seen on our side for your current state: • Your shipping in Recharge is configured to pull rates dynamically from Shopify when charges are created • Shopify did not return a shipping rate for those orders • Because no fallback rate was set, a previously saved Shopify rate was applied To resolve this, we can: • Provide a clean export listing every affected order and refund amount • Help facilitate bulk credits or gift cards if refunds aren’t possible through your gateway • Have a specialist guide you through the process until all customers are made whole You have been a customer for years and we are grateful for your patience as we work through this together. One of our team members has followed up with you to discuss the next steps in making this right. - Ty Bailey | VP of Services
