Recharge Subscriptions App

Thank you for sharing this experience. I’m happy to hear Nick was able to solve something you had been working on for days and provide a custom solution that made a real difference. Ty Bailey | VP of Services

Thanks for the five-star rating. We appreciate your trust in Recharge. Ty Bailey | VP of Services

Thank you for calling out Jake’s help. I’m glad he was able to identify and resolve your issue so quickly. Ty Bailey | VP of Services

Appreciate the kind words. Glad to hear your experience has been a positive one. Ty Bailey | VP of Services

Thanks for your great rating. We’re happy Recharge has been working well for you. Ty Bailey | VP of Services

Thank you for the five-star rating. We’re proud to support your business and appreciate your trust in Recharge. Ty Bailey | VP of Services

Thank you for taking the time to share this. I’m sorry for the frustration you’ve been dealing with, especially when you’re trying to resolve an issue with double shipping charges. Feeling like you can’t reach a real person only adds to the stress, and that’s not the experience we want for you. Our human support team is always available through the in-app chat whenever an issue needs deeper troubleshooting or escalation. The automated assistant is there to help with quick questions, but you can always request to speak with an agent. Our Support Team has already reached out so we can assist with your current issue and work toward a resolution. We’ll also make sure you have clear guidance on how to reach an agent directly going forward. Thank you again for the candid feedback. We’re committed to helping you get this sorted. - Ty Bailey | VP of Services

Appreciate the review. We’re happy to hear Recharge has been valuable and we’ll keep working to make the experience even better. Ty Bailey | VP of Services

Thank you for the strong rating. We’re glad to have you as part of the Recharge community. Ty Bailey | VP of Services

Thanks for the five-star rating. We appreciate your continued trust in Recharge. Ty Bailey | VP of Services

Thank you for this detailed and thoughtful review. I’m thrilled Thomas was able to guide you through the fix and make the process clear and stress-free. We take pride in providing real, human support when it matters most, and I’m glad that came through in your experience. Ty Bailey | VP of Services

Thank you for sharing this feedback. I’m sorry for the frustration you’ve experienced. It sounds like you weren’t able to get the support you were expecting, and that alone can make setup feel overwhelming. While we weren’t able to find any past conversations from your store, it’s clear something got in the way of getting help when you needed it. Our support team is always available through the in-app chat, and we’re here to guide merchants through installation whenever they reach out. We want to understand exactly what happened. Joel Pednaud (Director of Support) is reaching out to learn where things broke down and to talk through how we can make this right. Thank you again for being candid with us. Your experience matters and we’re committed to addressing it fully. - Ty Bailey | VP of Services

Appreciate the five-star rating. We’re proud to support your subscriptions and grateful for your partnership. Ty Bailey | VP of Services

This is wonderful to hear. I’m happy Recharge has been easy to use and that our customer service continues to meet your needs. Ty Bailey | VP of Services

Thanks for the five stars. We’re happy to know Recharge is working well for you. Ty Bailey | VP of Services

Thank you for sharing this. I’m glad Gary took the time to guide you step by step and ensure everything was fully resolved. Ty Bailey | VP of Services

Appreciate the four-star rating and your feedback. We’ll keep working to make your experience even better. Ty Bailey | VP of Services

Thank you for the strong rating. We’re glad to have you as part of the Recharge community. Ty Bailey | VP of Services