Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,042
chart
#1,984
All reviews
Review RSS Feed
Oct. 24, 2025
We have a great experience with Recharge so far: responsive CSM and support, seamless migration from another plugin, very detailed tech instructions, and, as far as we see now, we can also use it for cross-selling. Definitely recommend!
This is fantastic feedback. I’m glad your migration was smooth and that the team provided clear instructions and responsive support. Thank you for recommending Recharge. Ty Bailey | VP of Services
Oct. 24, 2025
Appreciate the five stars. We’re grateful for your trust in Recharge. Ty Bailey | VP of Services
Oct. 23, 2025
Best app for subscriptions by far. No contest. Support is great!
Thank you for this kind feedback. We’re thrilled to hear you’re enjoying Recharge and that the support team has been great to work with. Ty Bailey | VP of Services
Oct. 23, 2025
Thanks for the five-star review. We appreciate your trust and partnership. Ty Bailey | VP of Services
Oct. 22, 2025
Thank you for the strong rating. We’re proud to support your subscriptions. Ty Bailey | VP of Services
Oct. 22, 2025
Support staff are helpful!
Appreciate the five stars. Glad to hear our support team has been helpful. Ty Bailey | VP of Services
Oct. 22, 2025
A fantastic app that we use daily! It's optimized our bundling experience for our team and clients. Customer service is always helpful and quick to help us with any question or concern we have from small bugs with shopify or if we want to add more options!
Thanks for your thoughtful review. It’s great to hear Recharge has streamlined your bundling process and that our support team continues to be quick and helpful. Ty Bailey | VP of Services
Oct. 21, 2025
Thank you for the five-star rating. We appreciate your support and confidence in Recharge. Ty Bailey | VP of Services
Oct. 21, 2025
Just here to say that Jaden W was extremely helpful in solving a problem for me. Often I reach out to tech customer service chats who don't help and I end up solving the problem myself using them as a sound board. Jaden helped solve my problem and also suggested a helpful change in our account without prompt. Something he found and took upon himself to suggest. Much appreciated! Love a tech product with good customer service, unbeatable.
This is such a great review. I’m thrilled to hear Jaden not only resolved your issue but also took the initiative to suggest helpful improvements. That’s exactly the level of service we aim to deliver. Ty Bailey | VP of Services
Oct. 21, 2025
Very helpful, walked me through the setup I needed help with.
Appreciate your note. I’m happy to hear our team was able to walk you through your setup and make the process clear. Ty Bailey | VP of Services
Oct. 21, 2025
Renata always help me with everything I need..
Thanks for calling out Renata. I’m glad she continues to provide the help and reliability you need. Ty Bailey | VP of Services
Oct. 20, 2025
It was a great experience, the support is attentive, quick to respond, did a great job helping us set up the store, and were great about helping us navigate our slightly more complicated migration than it would have been for a new store. Patient, understanding and valuable help.
Thank you for this thoughtful feedback. I’m glad our team was patient, responsive, and able to guide you through your setup. We really appreciate you sharing your experience. Ty Bailey | VP of Services
Oct. 20, 2025
Title: Extremely Complex Setup, Poor Experience, and Not Worth the Cost Review: We had very high expectations for ReCharge when we installed it back in May. Unfortunately, the onboarding process was extremely long and unnecessarily complicated. The setup required multiple adjustments, and despite their assurance that it would be easy to implement, it turned out to be one of the most difficult and time-consuming integrations we’ve ever done on Shopify. We ended up paying for several months without being able to use it properly — only one or two months of partial use — which represented not only a significant financial cost but also a large investment of our internal team’s time and effort. In the end, the platform felt overly complex for the limited benefits it offered. We later switched to another subscription app (Loop), which was implemented in half the time, at a lower cost, and offered even more functionality and better support. We are extremely disappointed with this experience and feel that the value received does not justify the cost. We strongly believe a refund should be considered given the time, effort, and resources invested without any meaningful outcome.
I’m sorry to hear about your experience. I completely understand how frustrating this must have been. This isn’t the outcome we want for our merchants. I will be working alongside my team to understand what went wrong and explore how we can make it right. Ty Bailey | VP of Services
Oct. 20, 2025
Thank you for the five stars. We’re glad to know Recharge has been serving you well. Ty Bailey | VP of Services
Oct. 20, 2025
Thanks for the strong rating. We’re happy to have you with us and appreciate your partnership. Ty Bailey | VP of Services
Oct. 20, 2025
Thank you for the five stars. We appreciate your trust and support. Ty Bailey | VP of Services
Oct. 17, 2025
Unreliable software. Recharge used to work well for our store without issue, but recently we've had nothing but software bugs and hassles where our customers are charged shipping when it should be free. You should look for a more reliable subscription management option.
I appreciate you sharing this feedback and I’m sorry for the trouble you’ve experienced. We’re reviewing the issues you described to identify what went wrong and how we can make it right. A member of our team will be in touch to help address your concerns. Ty Bailey | VP of Services
Oct. 17, 2025
Great service very quick to answer any problems
Thanks for the review. I’m happy to hear our team was able to respond quickly and help resolve your questions. Ty Bailey | VP of Services
Oct. 17, 2025
Efficient support team
Appreciate the feedback. I’m glad our support team provided quick and efficient assistance. Ty Bailey | VP of Services
Oct. 16, 2025
Thank you for the rating. We’re proud to help power your subscriptions. Ty Bailey | VP of Services