Belbexa review for Recharge Subscriptions App
June 30, 2025
Worst support. I had the rep Matt A. who was definitely the most inefficient and lousiest rep who either had no training at all or was just completely clueless and irredeemably stupid. I've had many stores where I had the legacy widget integrated easily within 1 day. Of course, Matt made me lose many days of the free trial on a new store I installed this app on, and failed to deliver a simple thing I needed done. I uninstalled the app. Due to Matt A.'s inefficiency, I switched over to Loop. It's much better and their support is top tier. I don't see recharge competing with them in the months to come. Long Loop.
Thank you for sharing your feedback. We're truly sorry to hear that your experience with our support team didn’t meet your expectations. We understand how frustrating it can be when a setup process doesn’t go as smoothly as planned, especially when it affects your ability to evaluate a new platform during a free trial. We’ve reviewed your interaction internally to identify where we can improve, especially around supporting merchants with our legacy widget. Continuous improvement is a key focus for us, and your experience has helped spotlight opportunities for better processes and clearer documentation. At the same time, we want to be transparent that our team members deserve to be treated with respect, even in moments of frustration. We have a zero-tolerance policy for personal attacks or bullying directed at our staff. We wish you the best with your new solution and appreciate you taking the time to leave a review. - Ty Bailey | VP of Services
