Salty Down Under review for Recharge Subscriptions App
Dec. 2, 2025
The app works ok, but the support is terrible. I'm not sure you can get support that isn't an AI bot. We have an issue with double shipping charges and I can't get anywhere near a fix which is beyond frustrating. Their support bot just sends me to a solution that literally states it won't fix my specific problem.
Thank you for taking the time to share this. I’m sorry for the frustration you’ve been dealing with, especially when you’re trying to resolve an issue with double shipping charges. Feeling like you can’t reach a real person only adds to the stress, and that’s not the experience we want for you. Our human support team is always available through the in-app chat whenever an issue needs deeper troubleshooting or escalation. The automated assistant is there to help with quick questions, but you can always request to speak with an agent. Our Support Team has already reached out so we can assist with your current issue and work toward a resolution. We’ll also make sure you have clear guidance on how to reach an agent directly going forward. Thank you again for the candid feedback. We’re committed to helping you get this sorted. - Ty Bailey | VP of Services
