Red Stick Spice Company review for Recharge Subscriptions

July 30, 2021

As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.