CRYSTALS.COM review for Recharge Subscriptions

March 28, 2022

HORRIBLE SUPPORT!! Non exsistent support, they could care less here. I am not the only one from these reviews. Customers cannot even manage their own subscriptions! I am not very satisfied with this app. We used to use Bold subscriptions and have migrated over to recharge about 6 months ago and have had nothing but problems, so many issues with our customers changing addresses on the backend and then it doesn't change for us when we ship, also I have had a number of subs charged without shipping costs, the list goes on and on for errors. To get any help from Recharge is very difficult, they have no live chat and it just goes to an email ticket, every response I have ever got from them has never helped solve our problems. Our subscription revenue has decreased a lot since using recharge, This has cost a lot of loss here Do not use this app **ONE YEAR LATER AND STILL ISSUES, MORE THAN BEFORE. CUSTOMERS ALWAYS UPDATING ADDRESSES NEVER WORKS, THINGS GET SENT TO THE WRONG PLACE, ITS GLITCH AFTER GLITCH ON THIS APP. THEIR LIVE CHAT OFFERS NO HELP ONLY "CONTEXT FOR SUPPORT" TAKES DAYS TO HEAR BACK FROM ANYONE. BY THAT TIME ITS FAR TOO LATE. I REGRET EVER MIGRATING OVER TO THIS SERVICE. IT IS INCREDIBLY UNRELIABLE