amai review for Recharge Subscriptions

Sept. 22, 2021

The app is NOT made for stores outside of the US. Main issues (1) It lacks A LOT of localization (translation into other languages) as it is very US centered. Even though they have a Translations tab there are many fields that are not translatable not even if you hire a dev. Only option is to pay $300 and become Pro. Support team does not take notes of changes needed either, so it´s a dead end. (2) Support team knowledge is very shallow they basically replicate what´s already written in the wikis or tell you the issue is with your theme or shopify. I am facing an issue with an email notification that shows incorrect information even though the code is correct, and no response from their senior support team in weeks. It took me 4 emails to convince them that it wasn't working (shouldn't it be the opposite?, that is, they help me instead of doubt me?)