CLN&DRTY Natural Skincare review for Appstle℠ Subscriptions App

My company has been using this app since September 2022. In that time, our experience has been awful. Do not be fooled by the many 5 star reviews. We went with this app because of the "excellent reviews". Here are the reasons why you shouldn't go with this app: The support team is completely uneducated on the app and could not help me with any issues I brought up from the start. We switched from WooCommerece to Shopify and Appstle promised that we could transfer our previous subscriptions over. The process was on-going even after launching our Shopify site. The support team kept telling us different things and promising a quick turn around, none of which happened. Additionally, the company behind the app is incredibly dishonest about what the app can do and how much it costs. And to make matters worse, the company frequently makes changes to the app without any warning. These changes often break the app, leaving users like myself frustrated and unable to operate our businesses effectively. It's incredibly frustrating to have to constantly worry about whether or not the app will work the way it's supposed to. They recently changed what customization you have control of based on what tier you pay for without telling us. So our widget broke and lost all of our branding. When I contacted support, they asked if we had made any changes to the widget and they didn't understand what "branding" is. I had to dig around the app to discover that they had made this change. Now they want us to pay 3 times what we are currently paying them on a monthly basis. Lastly, the app has a horrid UI/UX design. The layout is confusing and difficult to navigate, and the overall user experience is not enjoyable. It feels like the developers put little thought into making the app user-friendly, which is unacceptable given the high cost of the subscription. Overall, I would not recommend this app to anyone. It's not worth the headache and hassle that comes with it. These are just a few issues we have had over the last 6 months, the list is a lot longer. Save your money and look for a better option elsewhere.