GoldenJoe Juice Company review for Appstle℠ Subscriptions App
May 26, 2023
How the hell is this 4.9 stars? I tried testing this in my store. The subscription wouldn't show up until after I canceled the order. Of the two items I subscribed to, only one showed up. Maybe it's because they don't know how to process a pick-up order. They leave "null" in place when you don't enter a first name. Customer service is entirely offshored; I must assume the developers are as well. If you want to lose orders and piss off your customers, I strongly recommend Appstle. Guess there's a reason other apps feel comfortable charging $99 for similar services.
Hi, this is Ria, the co-founder of Appstle. I’m addressing your points one by one Our dev and support teams are global and are based across continents and time zones. Hence, the 24x7x365 support! Appstle Subscriptions is currently being actively used by 15,000 plus merchants, with solid widget integration across pages. However, some stores can have lingering code from other apps which can interfere with the widget. In most cases, our highly technical support team can fix it on the spot. However, sometimes the issue can be more complicated as Appstle works in an ecosystem of other Shopify apps and not in silo. Your ticket was one such, and hence under dev review and escalated. It needed further investigation. It was less than 12 hours since you first pinged us with the ticket. In my experience it’s a highly reasonable time to investigate and get back on an issue that is caused by other app code, as we want to ensure that our solution is sustainable.
Best Subscriptions App for eCommerce Subscriptions | Appstle