Chasin' Unicorns review for Appstle℠ Subscriptions App
Aug. 18, 2023
I really am so confused as to how this app has so many reviews. I switched over from recharge to Appstle thinking I could save a few bucks but this app has lost me thousands of dollars. Their platform is outdated and very limited. They also failed to transfer over 100 of my recharge customers and their customer support doesn't seem to care. The customer portal for my customers also doesn't connect and is very limited. You are also unable to set up influencers on a free box without a card on file or jumping through major hoops and it can not be reoccurring. If you sell a monthly subscription box, do NOT GET THIS APP!!! STAY AWAY!! If you sell single products on a subscription then this app should work fine. But it's been a massive headache, they failed to take my recharge transfer seriously and I have been losing money every month with constant errors to my customers that were transferred and not transferred correctly and even simple things and users not being able to login to their portal to update their shipping address. STAY AWAY! Not worth saving money. These reviews have to be fake. Their customer support is all outsourced from India.
Dear Merchant, This is Ria, the co-founder of Appstle. I am sorry to hear that you had a less than stellar experience with us. The migration process is heavily dependent on the data we receive and we always advise merchants to review the migrated subscribers before things are taken live with Appstle. We also have a very hands-on migrations team that reviews the data thoroughly to ensure there are no errors. We do not make things live on Appstle unless we get the green light from the merchant! Sometimes, unfortunately, if the data we receive from the other app has inaccuracies or gaps, things might get delayed. However, rest assured, our team will hold your hand throughout the process. Regarding your concern on influencer marketing, a subscription can not be created in Shopify V2 without a card on file. This is true for all Shopify V2 compatible Subscription apps. We hope things are now working for you as expected and that your subscriptions journey is going well with Appstle. Please do not hesitate to reach out to me at [email protected] or [email protected] if you have any other questions. We are available 24x7x365.
Best Subscriptions App for eCommerce Subscriptions | Appstle