PlayHrdTrainHrd review for Appstle℠ Subscriptions App

Hi, This is Ria, the co-founder of Appstle. I have thoroughly reviewed your concern. Your customers were not able to update their payment information from the email received from Shopify. Please be advised that the payment information is solely handled by Shopify, and we as a Shopify native subscription app, can only process the payments using encrypted data. We do not update or modify payment methods, as it is controlled by Shopify. I am attaching the relevant Shopify documents here, for your reference. https://shopify.dev/docs/apps/selling-strategies/subscriptions/modeling Furthermore, to extend our assistance, we have gone ahead and created a Shopify ticket on your behalf, to help you with it. The ticket number is: 52786650 Please feel free to let us know if you need any other assistance.