ATLANTA JOLLOF review for Appstle℠ Subscriptions App
June 7, 2025
Subject: Request for Refund for Incorrect Charges Hello, I noticed a $30 charge, but based on the plan I selected, I should have only been charged $10. During the time I had the app installed, I didn’t receive any customer subscriptions, and I’ve since uninstalled the app. Could you please clarify the charges and let me know if I’m eligible for a refund for the two months? Thank you.
Dear Merchant, Thank you for your feedback. Please note that based on Shopify policies, Shopify charges merchants according to the plan they select and the time they have the app installed. Since you upgraded to the Business Plan and uninstalled the app without downgrading, Shopify billed you for the Business Plan accordingly. Our refund policies are 100% based on Shopify policies, and one of our merchant success team members has reached out to you about this as well. It looks like you've reinstalled our app. If you need any help, please feel free to reach out to the support team. We’re available 24x7.
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