Leaping Goat review for Appstle℠ Subscriptions App
June 16, 2025
Disappointing response to payment issues when customers change credit card details. After many many phone calls / web chats and attempts to get this resolved appstle and shopify have not done anyting to resolve this ongoing issue. So what happens is when a customer who is on a subscription plan needs to change their credit card for whatever reason (and has paid via "Shop Pay") due to the nature of Shop Pay their subscription fails and payment method cannot be updated (yes I have seen the instructions but they do not work). There is no workaround other than them deleting their subscription and starting again (Which may also not work due to the insidious nature of shop pay) So you will 100% loose customers in this situation, like we have! Appstle will say this is a Shopify issue and they have no control over shop pay but the fact is it affects their app in an extremely poor way and it needs to be resolved!
Dear Merchant, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the confusion around testing with the Bogus Payment Gateway. To clarify, the Bogus Payment Gateway is only supported on Shopify development/test stores—not on live stores. Since your store is a live one, this is why the test subscription order couldn’t be completed using that method. For testing on live stores, Shopify requires enabling Shopify Payments in Test Mode. This is the only supported way to test subscription flows with real stores. As a third-party app, Appstle does not control or manage payment gateways—we rely entirely on Shopify's infrastructure for processing billing attempts. We’ve shared Shopify’s official guide (https://help.shopify.com/en/manual/payments/shopify-payments/testing-shopify-payments) on how to activate test mode with Shopify Payments, which allows you to test subscriptions properly. Please feel free to reach out directly if you've any questions or concerns—we’re here to help.
Best Subscriptions App for eCommerce Subscriptions | Appstle