Compackable review for Sufio: Professional Invoices
Oct. 14, 2020
I installed the app hoping it could help me collect VAT Numbers on checkout, but at no point did they mention, in text or videos, that you need Shopify Plus to customize your checkout, which means this app is useless. It cannot collect VAT number in checkout without you being on the Shopify Plus plan, so it really has no place in the world as you can easily have the functions of this app setup in Shopify Plus. Why in the world someone would need, to pay for this app on top of the already insane starting cost of 2000 USD per month for Shopify Plus, is beyond me.
Thank you for taking your time leaving your honest review here. Our users' satisfaction is our utmost priority and so seeing you unhappy with us makes us very concerned. Kindly note we are Shopify's third-party invoicing app rather than its own native platform. That said, there is only so much we can affect on Shopify's end. Please bear in mind it is Shopify's internal decision to choose their subscriptions pricing and where they let us put the VAT field. Currently, according to their policies, it is the Cart Page for all subscriptions and the Checkout Page for Shopify Plus customers. While understanding it is not an ideal placement for all, we make this information public on our website (https://sufio.com/articles/shopify/taxes/vat-eu-shopify/vat-exempt-eu/checkout-page/) Therefore, we are transparent about our limitations, which, again, have been determined by Shopify's policies we unfortunately have no control over. It is our deep regret that such a miscommunication has happened. Our mission is always do our best to find the perfect solution for all our clients, and so please accept our assistance, which we have offered to you via a personal email. Although changing Shopify's internal settings is beyond our power, it is within our field of expertise to help you collect your clients' VAT numbers right across their customer journey. Let's chat and see what result we can achieve together. Thank you for your understanding. Michal from Sufio Support
