Sumtracker Inventory Manager
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Fantastic addition to our workflow, easy setup with excellent functionality and support.
Thanks for the review Hippo Blue team! We're glad Sumtracker is working well for you!
I had a trial version of this app to help with purchase orders. I synched the inventory, but did not allow it to make adjustments through the app screen, as all my staff access the inventory from mobile POS. I discovered that every time there was an adjustment in our inventory - adding stock, accepting refunds, etc., after a short period of time (sometimes hours, sometimes days after!) the app would reverse the change, removing the inventory we added or adding inventory we manually removed! This was super frustrating, as then our stock was out. I went through the apps dashboard to try and see a history of changes to know what to fix, but their internal system said there were no changes on the app's part. However, when filtering through the Shopify system, I was able to find 27 times the app reversed our changes - sometimes multiple times for the same product after we fixed it. If I could give this 0 stars, I would. It made extra work for my staff and I, and it was very frustrating that it said it was only synching information when in reality it was adjusting things behind our back, which we did not give it permissions to do.
We are sorry to hear about this experience. During the setup process, Sumtracker displays multiple confirmations and warnings that clearly state Sumtracker will act as the master source for inventory in your store. This is a core part of how the sync works — once enabled, Sumtracker maintains inventory accuracy by syncing its records to Shopify, which can override manual changes made outside the app. This behavior is by design and is communicated at several steps before sync is activated. That said, I understand that this may have been overlooked during setup, and I appreciate you sharing this feedback. I do want to note that we did not receive any support ticket or message from your team while this was happening. Had we been contacted, we would have been able to explain the sync behavior, help adjust the settings, or restore inventory levels promptly. We are constantly available for support and offer unlimited assistance with account setup and configuration. If required, we work closely with merchants to ensure everything is set up correctly for their specific workflow. Our support team is still available if you'd like to review your account, reverse any unintended changes, or discuss how the app can work alongside your existing process. Please feel free to reach out to us at [email protected].
so far so good. Very user friendly and customer service has been amazing. Have answered all my questions. Highly Recommend
Sumtracker has been a game changer for our business. We are a manufacturer that utilizes multiple local subcontractors to produce our product. Sumtracker allows us to send PO's to those subcontractors and keep track accurately. The bundle feature of Sumtracker is also extremely helpful, as we use it for the retail side (product bundles), but we also use bundles for keeping track of components that need to be ordered from our subcontractors. The staff is always very helpful when we have questions and are always open to our suggestions. I forsee Sumtracker becoming even more advanced over time, so we are excited to see new features along the way!
This app is straight forward and the support is super fast and helpful. We tried several other similar apps in the last 2 years and nothing came close to Sumtracker. Best inventory management app when you need BOM lists of products / Bundle inventory.
Thanks a lot for your review! We're glad to have you back :)
After trying over a handfull of apps Sumtracker finally provided us with a solution for our biggest challenges. The installation and setup went very smooth. Within a few hours I already was on a videocall with one of their staff who was able to answer all of my questions. The price is a bit higher than other apps but everything works and it saves us a lot of time, which is a win! Thank you
Thanks a lot for the review Bram! We're here if you need help with anything! Happy New Year!
Great team to work with.
Thanks for the amazing review! We hope to continue to provide a great inventory management tool!
We have been very satisfied with implementing Sumtracker into our platform as our Stock Management System. The unique bundling function has been a key feature to how we manage stock in form of products and components today. Meanwhile the Inventory tracking, reports and PO system are very easy to work with, while the team behind ST has been prompt to respond and answer any questions we might have.
Thanks for the amazing review! We hope to continue to provide a great stock management system!
AWFUL JUST MESSED UP ALL MY STOCK LEVELS Brilliant customer service telling me I'm wrong, I actually uninstalled the app and then attempted it again using another email so check the original install and you will see YOU DID mess up my stock levels. AWFUL CUSTOMER SERVICE AS WELL.
Hi, I am sorry for the inconvenience caused here. But we are available to help you fix this. We have the tools and data. We even waited on the support call you had scheduled for 30 minutes without anyone turning up. We have checked your account data. Using Shopify adjustment history, we can show that Sumtracker has not messed up your inventory levels. In fact, Sumtracker did not update any inventory to your store. We also have inventory backups for your account. Kindly allow us to understand what exactly happened. We can fix any issue you are facing related to your inventory levels. Request you to write to us at [email protected]. Our whole team is available to help you out. Our clients and their data is of utmost important for us.
DELETES YOUR INVENTORY DO NOT USE
Hi Nick, We’re sorry to hear about the issue you faced with your inventory. Sumtracker syncs stock based on SKUs, and when many products share the same SKU, all of them will update together. This behavior is shown in multiple warnings during setup, but we understand it can be missed. As soon as you reached out, our team immediately worked on retrieving all your inventory levels exactly as they were in your Shopify account before installing the app. Once we gathered this data, we contacted you through WhatsApp, phone, and email to help restore everything. To fix the inventory on your store, we simply need you to reconnect your Shopify store to Sumtracker so we can apply the correct levels. Without this step, we’re unable to make the changes on your behalf. We’re fully ready to resolve this — we just need your cooperation to proceed. We genuinely care about your experience and are ready to help the moment you get back to us. — Team Sumtracker
I have received outstanding support from Ankit and the team at Sumtracker. They have helped multiple times with calls while we transfer our inventory system over to Sumtracker. I cannot recommend them highly enough.
ST has been a huge help in our shop! While all apps have bugs and new versions to learn, ST is consistently working to improve their app and processes. Whenever an issue arises they are extremely helpful with quick replies, personalized video assistance, and great tips.
Thanks a lot for the review! We really appreciate your feedback!
The Sumtracker team is always available to help support.
Thanks for the acknowledgement! We truly appreciate your support!
Works perfectly, great support, it is all we have been looking for as an inventory management app.
Thanks a lot for the review :)
Perfect app for inventory management and for anyone using 'bundles' of products for easy management and costing. Support has also been amazing during our onboarding with quick and detail responses and guidance.
Really great tool for our inventory with highly customizable items that are made out of components. Wonderful customer support! They take time to respond (~24 hours), but they provide great solutions.
Sumtracker is the perfect tool for managing our inventory, PO and anything related to managing our SKUs, bundles and components. We used to be on a 2000$ tool and Sumtracker is equivalent if not better. Until we move to an ERP, I don't see us going anywhere. A lot come from Ankit and his team - they're super responsive and helpful. They want to make their tool better and they want to help you. I've never waited more than 12 hours for an answer. 5 stars and kudos to them
Thanks for the review :)
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